Technical Support and Requirements

24/7 Blackboard Support Live Chat Available

There are several ways you can get help with technical issues for your online course. Follow these easy steps whenever you have a technical problem or question.

Note: If you have a question about course content, assignments, or other course activities, you should direct those questions to your instructor. These steps are for seeking help with technical questions only.

1. For login issues or to reset your password visit the CampusNet Password Reset page or call 216.687.5050, Option #1 to speak with a call center representative.
2. Search the online knowledge bases:
   • Student Blackboard Help: Original Course View and Ultra Course View
   • Instructor Blackboard Help: Original Course View and Ultra Course View

For general information or questions about eLearning, and consulting services, faculty and students may contact the Center for eLearning via phone 216.687.3960 or email elearning@csuohio.edu. For email submissions, please provide your CSU ID number for the fastest response. The Center for eLearning operates Monday - Friday 8:00am - 5:00pm.

3. Call the 24/7 Blackboard Help Desk at 216.687.5050, Option #2 for Blackboard Support.

4. 24/7 Blackboard Support Live Chat is available.

Technical Skills for Online Courses

To be successful while taking online courses, you must be able to:

• Send and receive email with attachments
• Download files, programs and plug-ins
• Install programs and plug-ins
• Use Internet browsers, word processing applications (Word, Pages or Open Office) and media players to navigate and interact in the Blackboard environment
• Students are responsible for having access to a machine that is compatible with Blackboard Course tools and CSU course requirements 

Blackboard

For the most trouble-free experience with Blackboard and the online tools used at Cleveland State University, Google Chrome or Mozilla Firefox are recommended. However, Blackboard does support the browsers found in the link below:

Blackboard Browser Support

In addition, use the Browser Settings Guide below to setup your browser to work with Blackboard. You will want to allow cookies, enable JavaScript and the Java plug-in and allow pop-up windows:

Browser Settings Guide for use with Blackboard Learn

Blackboard Learn App

Welcome to Blackboard's mobile solution that helps students stay informed, up-do-date and connected. This app includes Class Collaborate - a synchronous web conferencing solution for high-quality virtual classes and meetings.

With the Blackboard Learn app, you can:
• Quickly view updates to your courses and content
• Take assignments and tests
• View grades for courses, assignments and tests
• Participate in Class Collaborate sessions on the go

Blackboard is available for FREE on iOS and Android devices.

Commonly Used Programs and Tools

• Panopto Lecture Capture
• Class Collaborate
• McGraw Hill Connect
• Online Test Proctoring Resources
• Publisher Material Integration
• SafeAssign
• Turnitin

Useful Links and Downloads

• Adobe Reader
• Google Chrome
• Mozilla Firefox