Center for eLearning
Mailing Address
Center for eLearning
Cleveland State University
2121 Euclid Avenue, RT201
Cleveland, OH 44115
Campus Location
Center for eLearning, RT201
1860 East 22nd Street
Cleveland, OH 44115-2214
Phone: 216.687.3960
Fax: 216.875.9733
elearning@csuohio.edu
Technical Support and Requirements
24/7 Blackboard Support Live Chat Available
There are several ways you can get help with technical issues for your online course. Follow these easy steps whenever you have a technical problem or question.
Note: If you have a question about course content, assignments, or other course activities, you should direct those questions to your instructor. These steps are for seeking help with technical questions only.
- For login issues or to reset your password visit the CampusNet Password Reset page or call 216.687.5050, Option #1 to speak with a call center representative.
- Search the online knowledge bases:
- Student Blackboard Help: Original Course View and Ultra Course View
- Instructor Blackboard Help: Original Course View and Ultra Course View
For general information or questions about eLearning, and consulting services, faculty and students may contact the Center for eLearning via phone 216.687.3960 or email elearning@csuohio.edu. For email submissions, please provide your CSU ID number for the fastest response. The Center for eLearning operates Monday - Friday 8:00am - 5:00pm.
3. Call the 24/7 Blackboard Help Desk at 216.687.5050, Option #2 for Blackboard Support.
4. 24/7 Blackboard Support Live Chat is available.
Technical Skills for Online Courses
To be successful while taking online courses, you must be able to:
- Send and receive email with attachments
- Download files, programs and plug-ins
- Install programs and plug-ins
- Use Internet browsers, word processing applications (Word, Pages or Open Office) and media players to navigate and interact in the Blackboard environment
- Students are responsible for having access to a machine that is compatible with Blackboard Course tools and CSU course requirements
Blackboard
For the most trouble-free experience with Blackboard and the online tools used at Cleveland State University, Google Chrome or Mozilla Firefox are recommended. However, Blackboard does support the browsers found in the link below:
In addition, use the Browser Settings Guide below to setup your browser to work with Blackboard. You will want to allow cookies, enable JavaScript and the Java plug-in and allow pop-up windows:
Browser Settings Guide for use with Blackboard Learn
Blackboard Learn App
Welcome to Blackboard's mobile solution that helps students stay informed, up-do-date and connected. This app includes Class Collaborate - a synchronous web conferencing solution for high-quality virtual classes and meetings.
With the Blackboard Learn app, you can:
• Quickly view updates to your courses and content
• Take assignments and tests
• View grades for courses, assignments and tests
• Participate in Class Collaborate sessions on the go
Blackboard is available for FREE on iOS and Android devices.
Commonly Used Programs and Tools
- Panopto Lecture Capture
- Class Collaborate
- McGraw Hill Connect
- Online Test Proctoring Resources
- Publisher Material Integration
- SafeAssign
- Turnitin
Useful Links and Downloads
Mailing Address
Center for eLearning
Cleveland State University
2121 Euclid Avenue, RT201
Cleveland, OH 44115
Campus Location
Center for eLearning, RT201
1860 East 22nd Street
Cleveland, OH 44115-2214
Phone: 216.687.3960
Fax: 216.875.9733
elearning@csuohio.edu