FREQUENTLY ASKED QUESTIONS
What if I receive a parking ticket/citation?
Parking illegally may result in parking citations and/or towing/immobilization of your vehicle, and loss of your parking privileges on campus. If you receive a citation please follow the instructions on the back of the citation. Citations can be paid or appealed via CSU GO Online. To see a list of citation types and associated fines, click HERE.
If I decide to appeal the citation, what do I do?
Click HERE to access the Appeals page.
The meter or PayStation where I am parked is not working. What should I do?
Parking at a meter that is not working and does not register payment may result in a parking citation. Malfunctioning meters or problems with the PayStation should be reported immediately to Parking & Transportation Services (216-687-2023). Please relay the location in your communication. If the offices are closed (after 4:30 p.m. M-F), you can email the meter or PayStation information to: firstname.lastname@example.org or leave a voicemail message.
I am getting a new car. What information do you need?
Click HERE for the Vehicle Registration page.
I forgot my Viking Card, what can I do?
Permit access to gated facilities requires a Viking Card. If you are in the garage ready to leave and forgot or lost your Viking Card, please return to get your card or visit the Viking Card Office to get a new Viking Card. If you don’t have your Viking Card then you will not be able to enter the gated facilities. If you choose not to replace a lost card or not return to get your Viking Card, you will need to press the lost ticket button for a $20.00 fee.
I share a parking permit with my spouse/sibling/partner. Can we have two Viking Cards activated for the gated garages?
What should I do if the gates are up when I am entering or exiting the garage?
Will I be restricted from accessing the gated garages at certain times?
I’m disabled and concerned about how these changes may affect me.
If the garage has reached capacity, will my Viking Card still allow me to enter and check for a space?
What do I do if my car won't start?
If your vehicle or a visitor's vehicle becomes disabled while parked on campus, call the CSU Police at 216-687-2020 or x2020 from any campus phone.
FREQUENTLY ASKED QUESTIONS FOR FACULTY/STAFF
What are my parking permit payment options?
Click for HERE for the Faculty/Staff page.
I'm a graduate assistant or teaching fellow. Do I qualify for a Faculty/Staff permit and payroll deduction?
No. Graduate assistants and teaching fellows are student appointments. You must order your student parking permit online and pay with a debit/credit card or charge the parking hangtag to your student account.
I was on medical leave/sabbatical for the last few months and I didn't know I had to return my permit; can I now get a refund?
No. If you leave the University for any reason, it is your responsibility to submit a permit return form to Parking & Transportation Services. A permit will be charged until we receive the return request. When a person has an active hangtag on payroll deduction and the amount is not applied to a paycheck the amount accumulates in arrears until another paycheck is issued. The total amount outstanding will then be taken on your next paycheck.
I am leaving the University, is my permit automatically canceled when I leave?
No. Your permit is not canceled until a permit return form has been completed and has been deactivated in our system. Once we receive your return request, your PRD will be stopped and a credit will be issued to you, if applicable.
If I need a permit beginning on the 12th of the month do I have to pay for the whole month?
No. Your permit is prorated on a weekly/daily basis. If you purchase a permit in the middle of the month, you will pay for the remaining weeks/days of that month.
I don't have my CSU ID number yet. Can I sign up for payroll deduction (PRD)?
Anyone who does not have a CSU ID is not able to select PRD.
I'm going to retire soon. How do I get my Emeritus/Associate permit?
Click HERE for Emeritus & Associate information
I am part-time (PT) faculty or a temporary employee. Do I qualify for payroll deduction (PRD)?
Yes. Any employee receiving a paycheck are eligible for PRD as a payment option and may also purchase a parking permit with a credit/debit card (Visa, MC or Discover).