Disability Services

Accommodation Request and Notification

Students Requesting Accommodations

For each semester, students need to request their accommodations for each of their courses through The AIM Student Portal. This student action triggers work by Disability & Testing Services for accommodations students are requesting. This action also initiates sending out the Faculty Notification Letter to notify professors of needed accommodations such as extended time on exams. It is very important to submit these requests in a timely fashion to enable Disability & Testing Services to provide your accommodations when the course begins. There are accommodations where submitting advanced request are essential; like accessible furniture, ASL, CART services, Closed Captioning, and accessible course materials like textbooks. It is also important to request early because accommodations are not provided retroactively. If you request accommodations after an event which you needed them for, we cannot retroactively apply the accommodation to the activity.

Students should talk to their professors about the listed accommodations and what to expect in their class. This can be done during the professor’s office hours or at the beginning or end of class. Some students reply all to use the faculty notification letter sent to start a conversation with faculty about the use of accommodations in the course.

Directions for Requesting

For instructions on how students submit their Accommodation Request in our online system

Directions For submitting Requests for specific services


Students requesting course accommodations, who have registered with the office, are expected to request their accommodations for each class through the AIM Student Portal. The Faculty Notification Letters then will be e-mailed to you and will explain any needed classroom accommodations. Students should have a one-on-one discussion with you about how the listed accommodations will work in relation to your class. Faculty are not required to provide accommodations for courses until they receive notification from our office.

Professors can also see their student’s accommodations in the AIM Instructor Portal Online. In this portal you can see what students have requested accommodations for your class, see the Faculty Notification Letters for your students, Upload the syllabus for your classes, and see some of the information about accommodations for your classes like if a Notetaker has been assigned for your class. If you are unable to see student data, then no students have requested accommodations for your classes. If a student claims to have a disability and is requesting accommodations, but you have not received an FNL or do not see them when logging in the AIM Instructor Portal, please refer them to our office.

Instructor Access Online Introduction Video

Difficulty Receiving Messages

We send messages to your CSU e-mail addresses. Messages during the intake or application process may go to personal e-mails but our system will change your e-mail to your CSU e-mail in our overnight data sync with PeopleSoft after registration is completed.

Sometimes messages that are sent to our Outlook accounts get routed to other mailboxes in Outlook aside from our Inbox. You can find messages sent by us by searching for [ODTS]. That prefix is added to all e-mails sent from our system.

For students who have their CSU e-mail messages forwarded to their personal e-mail, the messages might be routed to the personal e-mails SPAM or Junk folders. You will want to check those folders to verify that the messages are not being routed there. If so, you can use the features in that e-mail system to stop it from being filtered into the junk folders.

Some messages that are sent to you by Disability & Testing Services may be caught by the old Clutter filter in Outlook. We recommend that you check your Clutter folder regularly. clutter is controlled by your account in Outlook. It is a "self-teaching" system in that once an email is marked as "clutter" the system will then take that information and compare it to other emails arriving in the mailbox and will then move that incoming mail into clutter based upon the comparison. As a result, mail that you may not have marked as "clutter" in the past could be routed to clutter based upon the system results. There are 2 ways to address this 1) open clutter and right click on the item not to be included in the clutter and select "not clutter" - you may have to perform this action multiple times before the system learns the mail is not clutter. Option 2 is what we recommend, simply turn off clutter and have all mail arrive in your Inbox and manually move it. For instructions to turn off clutter visit the Microsoft Support page https://support.microsoft.com/en-us/office/turn-off-on-clutter-in-outlook-a9c72a77-1bc4-40e6-ba6d-103c1d1aba4c.

If you experience any difficulties with this process, reach out to Disability & Testing Services at 216-687-2015 or ods@csuohio.edu