Frequently Asked Questions
Will I be prompted for MFA every time I log in?
No. You will be prompted for MFA the first time you sign into CSU applications (ex. email, Blackboard, Zoom) from off-campus or when using the CSUGuest network. Once signed in, you will have the option to not be prompted to complete MFA again on that device for 45 days.
Will I need MFA while connected to the CSU network on-campus?
No, you will not need to verify through MFA while on-campus, connected to the secure CSUwireless network, or physically connected to the CSU network.
What application will require MFA?
Currently, all single sign on applications will be protected with MFA. Single sign on applications are easily identified by the login page that has Rhodes Tower in the background.
Will I need MFA to connect to the CSU VPN?
No, the current VPN does not support single sign on, therefore you will not be prompted for MFA, however you will be prompted while accessing single sign on systems while connected to the VPN.
Will I need MFA when connected to eduroam wireless?
Yes, while connected to eduroam wireless, you will need to verify through MFA the first time you sign into CSU applications (ex. email, Blackboard, Zoom). Once signed in, you will have the option to not be prompted to complete MFA again on that device for 45 days.
Can I use an app other than the Microsoft Authenticator App?
Yes. However, only the Microsoft Authenticator App will be able to receive push notifications to approve an authentication request. Additionally, Cleveland State cannot support applications other than the official Microsoft Authenticator App.
What if i'm traveling and/or don't have cellular service?
The Microsoft Authenticator app does not require cellular service to authenticate. In this case, you can use the code generated in the app to authenticate. You can also call the Helpdesk at 216-687-5050 or chat at gethelp.csuohio.edu to receive a temporary access code.
Can CSU see my data after installing the Microsoft Authenticator app?
No, CSU will not have any access to your data.
Can I have more than one method of authentication for MFA?
Yes! We encourage you to set up your mobile number as your secondary in case you lose access to your default method.
Can I set my office phone number as a method for MFA?
No. As you will not be prompted for MFA while on-campus, you cannot set your desk phone to receive phone calls for MFA. You will need to enter a phone number where you can be reached off-campus to receive the code.
Will I be prompted for MFA when logging into CampusNet?
No. You will not be prompted for MFA while logging into CampusNet both on and off campus.
I don't have a cell phone. Can I still enroll in MFA?
Yes. Follow the setup guide for basic phones and choose the phone call option. You may also enroll using an iPad or Android tablet.
I checked the remember device box, why am I still being asked for MFA everytime I sign in?
Your browser is most likely set to clear cookies on exit. Please check your cookie settings in your browser, or make sure you are not using incognito mode, or private browsing as these modes do not store cookies.
What do I do if I cannot access any of my multi-factor authentication options?
If you are unable to access any of your MFA options and are being prompted to verify an authentication, please contact the help desk at 216-687-5050.
I am receiving notifications to verify authentications I do not recognize. What should I do?
First, deny the request. Next, change your password at https://campusnet.csuohio.edu immediately, as it likely has been compromised.