Hardware and Software

Ordering Computers/Laptops/Monitors

For help in determining which configuration will best suit you, please contact your college or area's technical support staff.

If you do not have a college/area technical staff, contact the Help Desk at 216-687-5050.

SPECIAL NOTE Regarding CD/DVD drives:  To respond to market and user demands for lighter laptops, HP and other vendors have removed the CD/DVD drive from many laptops.  None of the laptops we provide here at CSU have a CD/DVD drive.  You can order this as an add-on at purchase time or purchase an external drive from a third party.  In either case, the drive will be external to the laptop. 

Determine which model you would like by visiting easy.csuohio.edu and click on PC Purchasing.  There you will see all models, features and pricing (authentication is required).

You have two options when ordering a computer through the University’s PC Procurement Program:

  1. You can order your own computer from our new Easy ticketing system.
  2. You can contact the IS&T Help Desk; instructions are below.

The advantages to creating your own request for purchase are:

  • Your request bypasses the Help Desk and goes directly to an ordering queue.
  • You will have a shopping cart to fill, indicating all prices and options available for purchase.
  • From the Self Service Portal (easy.csuohio.edu) you will be able to see all open Incidents (Help Status Link) and Requests (My Order Status Link). 

To get started placing your own order: go to easy.csuohio.edu , sign in, and click on Service Catalog.  You will see links where you can order PC/Laptops or Monitors.

To place the order through the Help Desk: send the following information to help.desk@csuohio.edu or call 216-687-5050 with the following information:

  • Your name
  • Your CSU ID number
  • Name of person to receive the PC
  • Location for PC  (Building and Room)
  • Days of the week and hours that your equipment can be delivered/installed
  • Department
  • Account number to be charged (Please include the full 14-digit account number)
  • Phone number of recipient
  • Which PC model
  • Which monitor you would like
  • Whether you will need data transferred?
  • Whether you will need lockdown?


  1. Installation by IS&T staff is now included in the purchase price. Installation will include assembling the components, attaching all parts, connecting it to the network (or wireless for notebooks), mapping existing network drives, mapping Xerox printers that are part of the University’s Managed Print Services Program, and installing a lockdown if also requested.
  2. The transfer of data from the old computer to the new one is an additional $25.00 which covers up to 10 GB of data transfer from one folder (i.e. my documents) and shortcuts stored in one folder. Data in excess of this amount or data stored in more than one location will result in additional costs. If you need lockdown equipment, the lockdown hardware is additional and can be requested when you order your computer.  There will be an additional charge for lockdowns of $25.00.
  3. For software installation, please open an incident (by calling x5050 or via self service at easy.csuohio.edu). You must have proof of a license and software will be installed remotely. 
  4. Imaging and installation fees are included in the prices listed for all PCs and Laptops.