Messaging and Collaboration Services


Engage 365 Eligibility List
CSU Email Policy Activation /Deactivation Information
Email Address Assignment Accessing Engage 365
Supported Operating Systems Reporting Issues / Questions
Faculty & Staff Accounts Student Accounts
Supported Browsers Updates / What's New
Supported Desktop Clients Supported Mobile Devices

Note: CSU never sends emails requesting sign in information for any account you may have with CSU.  Should you ever receive an email requesting your sign in credentials, or any other personal information, do not reply to it, nor select any link that may be embedded within the email.  Mark the item as junk or simply delete the email.

Your Engage 365 account, also known as Office 365, is a Microsoft product, with a mailbox quota limit of 50 Gb, that not only provides access to email, but also includes access to Office applications plus other productivity services that are enable over the internet (cloud services).  These services include, but are not limited to, email, Skype for Business, OneDrive and SharePoint.  Refer to the links located on the left of this page for a list of currently offered services.  Please note, some services listed will not be available to all individuals, access to listed services is based upon an individual's current association with the university.  For a list of services available to an individual please review the information listed in the eligibility list.  Please refer to mailing limits for limits on sending or receiving mail. When referring to this link please note the information listed under "Plan 2".

Engage 365 Activation / Deactivation Information

Engage 365 accounts, along with any associated service, are activated / deactivated based upon an individual’s current association with the university.  

Engage 365 accounts, and associated services, are activated automatically once an individual is listed as being active within CSU.  This process takes one business day after the status has been set, to take effect.  Please refer to the eligibility list to determine when you may expect your Engage 365 account, along with any associated services, to be activated. 

Notices are sent, via email, before any account is deactivated.  Please refer to the eligibility list to determine when you may expect your Engage 365 account, along with any associated services, to be deactivated.  It is the individual’s responsibility to take the appropriate action to remove any information from the account that they wish to retain.  It is strongly recommended that this action take place well in advance of the estimated deactivation date as listed in the eligibility list previously noted.  

Alumni accounts are available to all former students.  These accounts must be activated by the individual by following the information provided in the notice that is received when the account is set to be deactivated.  Should the account already be deactivated, simply sign into your CampusNet account and select the option to activate the Alumni account listed under the Email tab.  Please refer to the eligibility list for information concerning resources available to the Alumni account and deactivation policy.

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Email Address assignment

Each individual who has an active association with the university is assigned a unique email address.  To ensure uniqueness of email addresses, and to maintain consistency with the CSU email format, requests for a specific address cannot be accepted.  Email addresses are assigned based upon the name of the individual, as it is officially listed with CSU, and may contain numeric characters.  Once an email address is assigned to an individual, it will remain reserved for that person, even if the mailbox has been deactivated.  In the situation where an individual’s name has changed, the email address assigned to that individual will NOT automatically change.  To have a new address assigned, due to a name change, please contact the IS&T Help Desk at 216-687-5050.  Once a new address is assigned, it will become the official CSU email address of that person.  The address previously assigned will become an alias and will continue to accept mail at the mailbox so as to ensure no interruption in mail delivery.

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Accessing Engage 365

Access may be gained to the Engage 365 account via any machine using a supported browser by signing in, using your CampusNet credentials, at http://Engage or via a supported desktop client.

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Supported Operating Systems

Office 365 does not have a specific operating system requirement, except that the operating system that is being used, must be supported by its manufacturer.  However, there may be advanced Office 365 configuration options, features, scenarios, or tools that have explicit dependencies on an operating system or behave differently on different operating systems.

The Microsoft Service Pack Support Lifecycle Policy requires you to install Office Service Packs within 12 months of its release.  Office 365 requires you to be in compliance with this policy.

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Reporting an issue / seeking assistance

If assistance is needed to address a question concerning how to perform a specific action, please review the information listed within these pages.  Should the information not be listed, or could not be located, we also recommend using the online help menu available within every account, accessible via a browser or the Outlook client.  To access the help menus follow these simple steps: sign into your account as you normally would; in the upper right corner there will be a "?" mark, select the “?” and a help screen will appear where some basic information is to be entered that is related to the information being searched for.  Example, if you wish to learn how to set your out office, follow the steps above to access the help menu, once there, enter "out of office" and a list of documents that have this phrase embedded within them will be listed.  The document listed at the top of the list is usually the item that would best match your request.

If the above does not address the issue, please contact the IS&T Help Desk at 216-687-5050, or go to and sign in using your CampusNet credentials, to report the issue.

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CSU departments, as do many professors, use your CSU email address to send information, both that is general in nature and that which is meant to address items specific to yourself.  The option to have any mail that is sent to your CSU email address to be automatically forwarded to a personal 3rd party address is available.  To define a forwarding on your email account simply sign into your CampusNet account and set the forwarding under the email option.  Should a forwarding be defined on an account at the time it is deactivated, CSU will retain that forwarding and continue to forward all mail that is sent to the CSU email address, to the address defined in the forwarding.  Once a forwarding address is defined, mail will cease to be delivered to the CSU email address.  It is the student’s responsibility to verify that the address defined in the forwarding is active and correct.  Please note: wait at least 2 hours after defining, or removing, a forwarding address for the change to become active.  If mail is not being received at the address defined in the forwarding, please check the spam settings, along with entries in the spam folder, on the account to verify if the mail is being flagged as spam.  Issues related to mail not being accepted at the address defined in the forwarding address must be directed to the administrator of the system that is hosting that particular email account.  CSU reserves the right to send CSU related information to any CSU email address.  Should your CSU email address be forwarded to a personal email account, this mail will also be redirected to your personal account.  Should you wish not to receive this mail at your personal account, you will need to remove the forwarding or create a rule on your personal account to filter this mail.

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Faculty & Staff

Email accounts are activated once an individual is listed as an active employee / affiliate with CSU.  Based upon your status with the university as a current, or former, employee, the option to define a forwarding address may not be available for your account.  To determine if your account is eligible to have a forwarding address defined, please review the forwarding eligibility list.  Faculty and staff personnel should refer to the University Records and Retention policy before deleting and purging information from within their Engage 365 account.

Individuals whose status is listed as that of a retiree or emeritus, will retain active email accounts after their separation from CSU.  These accounts will only provide email and calendaring services.  Other services that were associated with the Engage 365 account while the individual was actively associated with CSU, such as OneDrive, Office Products and SharePoint will be deactivated upon separation.  It is the individual’s responsibility to take the appropriate action to remove any information from the account that they wish to retain.  Please refer to the eligibility list for additional details.

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