For the best experience using your Engage 365 account, also known as Office 365, it is recommended that you always use the latest browsers and Office clients, along with installing software updates when they become available.
Office 365 does not have an operating system requirement, except that the operating system that is being used, must be supported by its manufacturer. However, there may be advanced Office 365 configuration options, features, scenarios, or tools that have explicit dependencies on an operating system or behave differently on different operating systems.
The Microsoft Service Pack Support Lifecycle Policy requires you to install Office Service Packs within 12 months of its release. Office 365 requires you to be in compliance with this policy.
Microsoft Edge: Office 365 is designed to work with the latest version of the Microsoft Edge browser. Microsoft Edge browser updates are available through the Windows Servicing branches. Office 365 might continue to work with versions of the Edge browser older than the latest branch, but Microsoft can not provide any guarantees.
Internet Explorer: Office 365 is designed to work with the current, or immediately previous, version of Internet Explorer. Office 365 may continue to work with versions of Internet Explorer other that the current and immediately previous version for some time after the release of a new version, but Microsoft cannot provide any guarantees.
Please note: Internet Explorer is not supported on Windows 10, when using a device with the Windows 10 OS, it is recommended that you use Microsoft Edge, or one of the browsers as listed below.
Firefox, Chrome, and Safari: Office 365 is designed to work with the current, or immediately previous, version of Firefox, or the current version of Chrome or Safari. Firefox and Chrome are both designed to stream updates to your device every six weeks. Many common problems with these browsers are resolved in the next update.
Please note: for those devices that are owned and managed by CSU, the version of Firefox that is installed on these units is not a supported version for use with Office 365. As such, it is strongly recommended that IE or Chrome be the primary browser of choice when accessing Office 365 via a browser on these devices.
Accessing Engage 365 through a browser
For information on how to perform specific tasks in your Engage 365 account when accessing it via a browser, simply select the question mark in the upper right corner and then "Help". This help option is available within every section of your Engage 365 account and information relevant to the section you are currently working in will be made available when selected. Should the information you are searching for is not posted, or cannot be located, simply let us know what information you are searching for, by emailing us or calling the IS&T Help Desk at 216-687-5050, and we will work to locate the information for you.
An example of searching for information using the Help query associated with the account is as follows: select the question mark as indicated above, if you happen to want to search for information on creating folders, in the search bar enter "folders". A list of numerous articles associated with folders will appear. Simply open the articles to locate the information that best meets your needs. Should you not be able to locate the information you are seeking, simply refine the search to something along the lines of "new folders" and additional articles will appear. Also use terms that are used within the account, for example: in the email account there is no "trash" folder. The name of this folder in the email account is "deleted items", so if you were to search for information on emptying this folder, you would search for "deleted items" not "trash bin" or "trash".
Some of the more common items can be found by selecting the "gear" icon (options) in the upper right corner. From here you can access items such as automatic replies, the theme of your account, display settings (reading panes, how mail will be sorted in folder) and options to name a few. We recommend that when changing settings for the first time, note the settings as they were before changing them so that once they are changed, and you would like to return to the original settings, you have a record of what those settings were. Information related to these settings can be located under section titled "Engage 365 / Email Documentation" on the left.
How to Use Your Engage 365 account
Additional information for specific tasks, or issues, can be located under section titled "Engage 365 / Email Documentation" on the left and may also be located by using the search function from within your account. To search for information from within your account follow these few steps:
- sign into your account via a supported browser
- open Mail
- select the questions mark "?" located in the upper right corner and select "Help"
- in the search bar enter brief text related to the information for which you are searching
Some helpful search phrases and their results are listed below:
Enter "send mail" in the search bar: this will return information on how to use the account in general, sending mail and changing settings
Enter "create folders" in the search bar; this will return information on creating and managing folders along with general information on the use of the account
If searching for an article that provides general information on the over all usage of the account, search for the article titled "Mail in Outlook Web App"
If searching for information on how to use the calendar, open the calendar and follow the same steps as listed above for searching. The information that is returned will be more calendar related.
The above information in not meant to be all inclusive, but rather an example of the information available within the search functions. Should you need assistance in locating specific information, please contact the IS&T Help Desk at extension 5050.
Select here for information that is specific to CSU or a specific task.