Is it phishing ?
Scammers and spammers know that people are busy and, most likely, will read their mail quickly with out spending much time looking at the message itself. It is this characteristic that they are relying on when they send out these messages. Identifying a phishing attempt can be easy, as long as you know what to look for and take your time to look at the message for the clues indicating it may be a phishing message.
There is a difference between spam and phishing. Spam is unsolicited email, usually from someone trying to sell something and does not try to obtain personal or confidential information. Other than cluttering up one's inbox, spam usually does no harm. To control this type of mail simply flag the item as junk.
I replied to a phishing message - now what ?
It happens, you are busy, you just got back from a 2 week vacation and now have to catch up on all of that email in your Inbox. Then it occurs to you, but a little too late, that last email ... something about it did not look quite right! You may have just responded to a phishing attempt. All is not lost, but time can be important so take action quickly to lessen any possible harm.
Phishing on CSU cell phones and CSU office phones
For CSU cell phones: if you receive any messages or calls from 611 or 1-800-331-0500 and prompts you to provide personal information, do not respond. The phone is owned by the University and no personal information is tied to the phone service. No changes can be made by users; only Telecommunications Office is authorized to make any changes to the account.
For CSU office phones: if you receive calls from outside callers claiming that you have placed a call to them without your knowledge (i.e.... your direct number is appearing as caller ID instead of 216-687-2000), than your telephone number may have been “spoofed”. Please alert Telecommunications if this becomes a recurring issue. We will work with you on an individual basis on how to address the situation.
If you receive any of the messages similar to those described below, or any of those listed in the archives (items received within the previous 6 months):
- Do not reply, select any link or open any attachments
- Mark the item as phishing (this will send the item to Microsoft for review and flag the item as "junk" in your mailbox) or delete the item.
If the email you received is not listed below, or in the archives, and it contains the hallmark of a phishing attempt, forward the email to email@example.com so that we can make others aware and take action to minimize any potential negative effects.
Listed below are the more recent phishing attempts detected on CSU accounts. They are listed by the wording listed within the subject line, followed by a brief description of the email. To view an example of the email, select the subject listed.
New this week
**** Special Notice ****
If you receive an email from what appears to be an individual you are associated with at CSU, and the email indicates they need to contact you but are unable to do so due they being in a meeting, on the road etc. and requests you email them back, check the email address that the mail was sent from, do not simply look at the name listed as it being sent from. By looking at the email address, you will note that the mail was not sent from the individual that it initially appears to have been sent from. These mails are being sent in an attempt to have people reply and then follow up emails will request confidential information, money in the form of cards, or other personal information. If you receive one of these, DO NOT REPLY, simply delete the item.
- Vendor Expense - this is an attempt to obtain a response so that further communications can be made in an attempt to obtain confidential information. (2/12)
- Bank Change - email that is attempting to appear to have been sent from an individual associated with CSU requesting information in order to change information associated with personal bank. Any replies to the email will result in further attempts to obtain confidential information or to change information. (2/12)
- Review this document - email that implies that someone at CSU has shared a document with you via OneDrive / SharePoint. As always, if you were not expecting such an item, do not open, nor open it from an email address you do not recognize. if you look at the link that was supplied, you will note that it is not a CSU nor a Microsoft site. (2/12)
- Change your password immediately - email that is attempting to extort money from an individual in the form of bit coins. The from address on the email is usually the same as the address it was sent to. The individuals are spoofing the email address and are not sending it from the actual account. Simply ignore this notice. (2/5)
- Invoice - Email stating a charge has just been made to your credit card. The "from" email address is not a valid email address and will result in a mail delivery failure message. If the embedded link is select will redirect you to a site that requests confidential information. (2/4)
- Order Details - email that appears to have been sent from Amazon concerning an order. If you hover over some of the links (without selecting them) you will note that the links to do go to amazon. Also note the poor gammer: "We confirmation that your item has shipped". (2/4)
- Csuohio Service Update - Email that is meant to appear to have been sent from Microsoft indicating that your account is out of date and is unable to send or receive emails. Note the email address that it was sent from is not a Microsoft address, also note that the email is in your Inbox folder even though the notice states you will not be able to receive, or send, new emails. The link does not go to Microsoft (hover over link with-out selecting it) and lastly, Microsoft nor CSU ever disable your accounts for reason such as this. Any updates to your account will not need any intervention on your part, nor will affect your being able to use your account. (2/4)
To view a list of these and other Phishing notices that we have received within the past 6 months, please visit the archives.