Engage 365 Email

Client Access

For the best experience using your Engage 365 account, also known as Office 365, it is recommended that you always use the latest browsers and Office clients, along with installing software updates when they become available.

Office 365 does not have an operating system requirement, except that the operating system that is being used, must be supported by its manufacturer.  However, there may be advanced Office 365 configuration options, features, scenarios, or tools that have explicit dependencies on an operating system or behave differently on different operating systems.

The Microsoft Service Pack Support Lifecycle Policy requires you to install Office Service Packs within 12 months of its release.  Office 365 requires you to be in compliance with this policy.

Supported Desktop Clients

Client
Version
Outlook 2013 Minimum Required Update: September 2014 PUKB2995902
Outlook 2016  
Entourage 2008 for MAC Web Services Edition
Outlook for MAC 2011 & 2016 MAC OS X version 10.10 (Yosemite) minimum

Please note, for Outlook 2016 the Instant Search functionality requires Windows Search 4.0

 Accessing Engage 365 account via a client

To access your Engage 365 account using a supported client, you must first set up access through the client.  Once the client is set up with your account information, simply start the client to access your account.

In Outlook for Windows, information on how to perform specific tasks may be located by selecting the question mark in the upper right corner, or by pressing F1.   Once the help menu appears, simply search for the information desired, or open one of the available links that will provide help based upon preset criteria, such as the basic or popular searches.

In Outlook for MAC, select “Help” located at the top of the screen and search for the desired information by entering the criteria in the search bar provided.

Should the information you are searching for is not posted, or cannot be located, please check for the information under section titled "Documentation" on the left, or simply let us know what information you are searching for, by emailing us or calling the IS&T Help Desk at 216-687-5050, and we will work to locate the information for you. 

An example of searching for information using the help query associated with the account is as follows:  select the question mark as indicated above, if you happen to want to search for information on creating folders, in the search bar enter "folders".  A list of numerous articles associated with folders will appear.  Simply open the articles to locate the information that best meets your needs.  Should you not be able to locate the information you are seeking, simply refine the search to something along the lines of "new folders" and additional articles will appear.  Also use terms that are used within the account, for example: in the email account there is no "trash" folder.  The name of this folder in the email account is "deleted items", so if you were to search for information on emptying this folder, you would search for "deleted items" not "trash bin" or "trash". 

If you are new to using Outlook for Windows we recommend that the information listed in the help menu under the heading “basics and beyond" be reviewed.  If new to Outlook for MAC, similar information can be located under “Help – Get started with Outlook”.  When changing settings for the first time, note the settings as they were before changing them so that once they are changed, and you would like to return to the original settings, you have a record of what those settings were.

Information that is specific to CSU, or that may not be readily available online at this time, is located below.

Set up access via: Outlook Windows or Outlook MAC

How to Use Your Engage 365 account via an Outlook Client

Additional information for specific tasks, or issues, may also be located by using the search function from within your account.  To search for information follow these few steps:

  • sign into your account
  • select the questions mark "?" located in the upper right corner
  • in the search bar enter brief text related to the information for which you are searching

Some helpful search phrases and their results are listed below:

Enter "new mail" in the search bar: this will return information on sending mail, adding signature and changing settings

Enter "create folders" in the search bar; this will return information on creating and managing folders 

If searching for information on how to use the calendar, open the calendar and follow the same steps as listed above for searching.  The information that is returned will be more calendar related.

The above information in not meant to be all inclusive, but rather an example of the information available within the search functions.  Should you need assistance in locating specific information, please contact the IS&T Help Desk at ext 5050.

Additional Information

Select here for information that is specific to CSU or to a specific task.

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