Information Services and Technology

Information Services and Technology

IS&T is here, ready to provide information and
support for your technology needs.


New and Most Requested Services!
 

Internet Hotspot Program - Discontinued May 18, 2022

IS&T is proud to have supported nearly 600 students, faculty and staff during the pandemic by providing mobile internet services. Service for internet hotspots issued during the pandemic for remote learning will be discontinued at the end of Spring Semester. Hotspots will stop working on May 18, 2022. Equipment may be returned to Mobile Campus on the first floor of the Student Center. Please remember to turn in the charger and cable that came with the hotspot. If you have previously returned equipment, please disregard, no further action is required.

Faculty and Staff - If continued use of a hotspot is needed for your department a new device will need to be ordered and issued.  Monthly service charges will be billed to your department including a one-time charge for the device.  If a hotspot is needed, please have your budgetary person contact Telecommunications (telcom@csuohio.ed) with the name of the faculty or staff, department and account number. There is a $150.00 one-time charge for the device with a monthly recurring charge of $40.00 for unlimited data usage and lead time of approimately two weeks. 

New Mobile Internet Loaner Program !

In support of CSU’s mission of teaching & learning IS&T is piloting a New Mobile Internet loaner program starting May 9, 2022 at the Mobile Campus location. The pilot will include twenty mobile internet devices that can be borrowed for four-day intervals, aligning with the current laptop checkout period. For more information regarding the pilot.


Adobe Creative Cloud is Here!

IS&T is excited to announce that an agreement has been signed with Adobe and the entire Adobe Creative Cloud suite, including Acrobat, Photoshop and InDesign will be available on campus next week, April 4th.

All current benefits-eligible CSU Faculty and Staff are permitted to:

  • Use Creative Suite in the cloud (no need to download). Adobe provides 100GB of cloud storage for Adobe-related files
  • Download Creative Cloud Suite to your CSU managed computer or personal computer

To get started using the Adobe Creative Cloud, visit IS&T Adobe CSU.

Administrative Access

IS&T has implemented a process to give administrative access to allow faculty and staff to install software on your university computer. 

University computers are delivered and preloaded with the following CSU software; Microsoft Office, OpenVPN, Chrome and Firefox browsers, and Adobe Reader. If additional software is needed, please check the Software Center on your laptop before submitting a service request.   You must be on campus with your laptop to access the Software Center. 

Open the Software Center:

  • Click the Start icon 
  • Navigate to and open Microsoft Endpoint Manager

If you need administrative privileges to install software outside of the Software Center, the IS&T Help Desk is available 24 hours a day at (216) 687-5050 or chat at gethelp.csuohio.edu to provide this access. You may also submit a service request by visiting easy.csuohio.edu (Please note that Easy service requests are addressed during the hours of 8am-7pm M-F).  If using the Easy site, once on the home page, click “Get Help” and then click “Create a New Incident.”  You can then fill out the required fields and describe what is needed.
 

New 24/7 Help Desk

The new IS&T Help Desk is now availble 24 hours a day to all students, faculty and staff. Phone support is still available at 216-687-5050 off campus or ext 5050 on campus.  In addition to extending the hours, we have implemented a new chat feature at gethelp.csuohio.edu - this will replace the email - help.desk@csuohio.edu

In addition to phone support and the new chat feature, you can open a service request by visiting easy.csuohio.edu.

Stay Safe

Be cautious! Emails, text messages, phone calls and even social media are being used in scam attempts more and more. It is important to always question these communications no matter who they claim to be coming from. Requests to open attachments, click links, purchase gift cards, or divulge any sensitive information are just some examples of recent scam attempts circulating on line.

CSU Wireless

When connecting to WiFi, please make sure you select CSUwireless, our free and secure wireless network. Instructions can be found at csuohio.edu/network/wireless

Mobile Campus

The Mobile Campus in the Michael Schwartz Library will be closed in the Fall 2021.  Please visit the Mobile Campus in the Student Center.

 
Computer Labs

The Michael Schwartz Library and  the IS&T General Computer Labs, will be open until 8:00PM Monday through Thursday this semester. Weekend hours will be posted.

ODS Student Accommodations

IS&T’s Center for Instructional Technology and Distance Learning (CITDL) and the Office of Disability Services (ODS) have partnered to better address the learning needs of students with accommodations.  If you have a student with an ODS accommodation, there are several technologies available to provide the access to learning your student requires.

The quickest way to get help with an ODS accommodation is to fill out this form.  It should take about 3-5 minutes.  After you’ve submitted your information, someone from ODS will follow-up with you to determine the next steps in accommodating your student(s).  If a classroom technology is identified as the best way to provide access, a member of CITDL’s professional staff will work with you to incorporate it into your teaching. 


Information on other services are listed in the left menu, below are our frequently used services:

Help Desk phone support: 216-687-5050
Help Desk hours: 24x7 for call and chat support
Help Desk Live Chat
Help Desk Self-service

Center for Instructional Technology and Distance Learning:
call the Help Desk at 216-687-5050 or email 
instructionaltech@csuohio.edu.