IS&T Help Desk

Help Desk

The IS&T Help Desk is your primary resource for assistance with any computer-related request or problem on Campus. If you need assistance, you can call the Help Desk at 216-687-5050.  The Help Desk will either provide immediate assistance, or document your issue in our problem tracking system and assign it to the specialists best suited to address your issue.

You may also open a live chat session at to chat with our help-desk staff. During business hours (see below) you can also come to the the Mobile Campus counter in SC-128 and discuss your issue with one of the staff in person.

You may also report your issue yourself via our EASY problem reporting system by going to the internet link: and filling in the incident form. Completing the form is EASY, because after you enter your CSU ID number and CampusNet password, most of the rest of the form will fill in automatically. Select the category and subcategory of your request from a list of choices, briefly explain the issue you are reporting, and then click “submit”. Your incident will automatically be assigned to the appropriate support area and you will receive a confirming email message.

Business Hours for the Help Desk

Your Help Desk phone is staffed live, 24/7. You will reach a “telephone call tree” list of options (see below) which will direct the call to the appropriate support area.  Walk-up support at the Mobile Campus Student Center counter is available Monday through Thursday from 8 a.m. until 8 p.m., and Friday and Saturday from 8 a.m. until 5 p.m.

Problem Action
Password Reset Call x5050 select option “1”
Faculty Blackboard Issues Call x5050 select option “2”
Technical Issues or STUDENT Blackboard Issues Call x5050 select option “3”
To reach a department or person by name Call X5050 select option “0”