Access Control, Fire Safety & Security Systems

Frequently Asked Questions

GENERAL

Where is Access Control and Security Systems (AC&SS) located?

Our address is 1802 East 25th Street Room 243, Cleveland, OH 44114. The Access Control and Security Systems Department is located in the second floor of the Plant Services building, Room 243. Plant Services is easily accessible from Chester and E. 24th Street. There is a water tower on the top of our building.

What is the telephone number for AC&SS?

216-687-5386

What is the fax number for AC&SS?

216-802-3383

What is the telephone number for the Key Shop?

216-875-9865

What is a SACC?

A SACC is a Single Access Control Coordinator. Every building has a designated SACC for making access-related decisions. The SACC signs off on every ARF that deals with the respective building. Each building may also have departmental designees who are able to approve access requests of certain calibers. If you are unsure who the appropriate party for your area is, please contact Access Control or your manager. 

KEYS

I need a key, what do I do?

You may request a key by submitting an access request form online. Fill the form out for the person requesting the key(s), being sure to list out each individual room that is needed. An email will be sent to the SACC for approval. After obtaining the SACC approval's via email, the access request form will be submitted for processing.

How do I know if my keys are ready?

Keys are ready approximately ten (10) days after submission. There is a "Keys Ready for Pick-Up" link available on the Access Control & Security Systems page. An email will also be sent indicating the keys requested are ready to pick-up. 

Keys Ready List

How do I transfer a key?

You must fill out a Key Transfer Form in order to transfer key(s). Both parties will have to sign the completed form along with a signature from the Department Chair. The Key Transfer Form can be sent to Access Control by fax, e-mail, or interoffice mail. Please contact AC&SS for more information.

I am separating from the University, how do I return my keys?

You will receive a Clearance Checklist form from Human Resources. You must bring this form and your keys to Access Control in Plant Services, room 243. Because a Clearance Checklist must be signed by the Access Control employee, this must be done in person. Please call ahead to schedule an appointment for key returns 216-687-5386.

How do I return a key, and where?

Keys must be taken to Access Control in Plant Services, room 243. As long as you are NOT a separating employee, this can be done in person, or sent through interoffice mail. The person returning the key(s) does NOT have to be the key holder.A receipt for the key return is available and signed by the Access Control employee that accepted the key(s).

My keys have been lost or stolen, what do I do?

If a key has been lost or stolen, immediately file a police report with Campus Police. Be sure to send the police report # to Access Control via e-mail or by phone 216-687-5386.

To obtain a replacement key, submit an access request form found on the Access Control page of the Cleveland State website. Fill the form out accordingly, recording the key(s) needed. Indicate that this is a Lost or Stolen Key as the Reason. Please include the police report number for the lost/ stolen key under "Other Requests".

Keys will be available ten (10) days after submission.

Am I able to order multiple copies of a key?

No, multiple copies of a key may not be under an employee’s name.

Where do I pick up my keys?

Key pick-up is in the Campus Safety building at the Police Department. This is located on East 19th Street and Chester Ave. As indicated on the Access Request Form (ARF), keys are available ten (10) days after submission.

My key is bent or otherwise damaged, what do I do?

If your key is bent or damaged, bring this key to the Key Shop and a new one will be made for you. The Key Shop is located in the Plant Services building in room 244. There is no charge if the damaged key is returned.

CARDS

How do I gain card access to doors and specific areas?

You may gain card access to doors and areas submitting an access request form online. An email will be sent to the SACC for approval.  After obtaining the SACC approval's via email, the access request form will be submitted for processing.

My card access isn’t working, what do I do?

If at any time your card stops working, please call Access Control at 216-687-5386.

My card has been lost or stolen, what do I do?

If your card has been lost or stolen, please call Access Control immediately at 216-687-5386. We will deactivate your prox card so that no one else can use it. Then, go to the Viking Card Office to obtain a new card. If your previous card had access to any buildings or doors, call Access Control and let us know that you have received a new card so that we can transfer the access to your new card.

Where can I find my prox card number?

Your prox number is a 5 digit number located on the back of your CSU ID. The Viking Card Office is able to tell you what this number is when you receive a new card.

KEYBOX

What is a keybox?

A keybox is an electronic storage box for keys. Keyboxes help to decrease the amount of keys made, carried, and lost. It also keeps track of who has access to keys, as well as noting who is using which key. Employees and contractors can be programmed to have access to certain keys.

How can our department get a keybox?

Please send an email to access.security@csuohio.edu requesting a quote and other information. 

What is the time allowance for keys taken from the keybox?

The time allowance for a key ring depends upon the keys on that ring. If you would like to know the time allowance on the keyrings you have access to, please e-mail access.security@csuohio.edu or call us at 216-687-5386. If the key ring is not returned before it is due, an e-mail will be sent to you and an alarm will alert Access Control.

How do I gain access to a keybox?

You may gain access to a keybox by filling out a Keybox Access Request Form (KARF) and getting it signed by the appropriate parties; including the building SACC. Then, send the form to Access Control by fax, e-mail, or interoffice mail.