Voice Services

Cellular and Mobile Devices

 Ordering Information

When ordering departmental cell phone service from the Telecommunications Office, service will be provided by AT&T through negotiated pricing for CSU.  When ordering through the Telecommunications Office, you will be added to the account that we currently maintain.  You will not need to complete a separate purchase order as a journal entry will be completed to the departmental account number that you provide each month.  Any changes that need to be made to the phone account or if the device is not working properly will be handled through the Telecommunications Office.

The various devices and services available are listed below.  If you would like to process an order through the Telecommunications Office, we will need the following information provided in a service ticket with http://easy.csuohio.edu.

  • Name of individual using cell phone services
  • Department
  • Department account number
  • Which device are you choosing? What device color?
  • Which voice plan would you like on device?
  • For smartphones, unlimited data and text messaging plan will be added to the phone.
  • Should a text messaging plan be added to phone? This is for basic phones only.
  • Any optional features (if needed).  Can be changed/added at any time.

After the device is orderd and received, we will work on programming the device (new device or upgrade of existing).  We will schedule a time to meet with you to complete the programming and answer any questions you may have.

If you have any questions, please contact the Telecommunications Office at 216-687-3881.

The cellular services available:

 PDF icon basic-cell-phone.pdf

PDF icon android-services.pdf

PDF iconapple-iphone-services.pdf

PDF iconinternational-voice-data-services.pdf

PDF icon data-tethering-services.pdf

PDF icon mobile-hotspot.pdf

 

New iPhone Feature

There is a new free feature available on AT&T iPhones called "Wifi Calling".  This feature will allow you to call and text message when cellular coverage is weak or not available.

To use this feature, you need to have an iPhone6 or above and your IOS needs to be at IOS9.  To check your IOS, click Settings, General, About, look at line for version.  If version is not at IOS9, you will need to complete a software update.  To update software, click Settings, General, Software Update.

To activate the Wifi feature:  click Settings, Phone, Wifi, follow Settings.

 

Additional Account Information

To Access Your Monthly Bill:

Monthly cell phone bills are available online through the AT&T Premier website at https://wireless.att.com/businesscare

Before viewing your bills, you will need to create an account by clicking on register and following the prompts. When registering for an account, please keep your phone by you as you will be receiving a text message with a temporary account password to complete activation of the account.

From this website, you will be able to do the following:

  • View your past invoices, up to 15 months
  • View current usage for the current billing cycle. This includes: remaining balance for minutes, data and text messages and number called and data received.

The charges to your department account will appear each month in a journal entry.  No payment is required from this website; this site is for viewing billing only.

Helpful Hints:

  • Billing Cycle Dates: The billing cycle is from the 10th to the 9th of each month
  • Checking Minutes: There are two ways to check your minutes used each month. From the phone, dial *646# and press the send key. A text message will be sent to your phone with a break down on the minute information (peak minutes, nights and weekends, rollover minutes). You can check the AT&T Premier website by logging into https://wireless.att.com/businesscare
  • Directory Assistance: Calling 411 from your cell phone will result in a charge of $1.99 per call
  • Spam Text Message: You may occasionally receive spam text messages to your phone (i.e. you have won a prize, receive discounts). The messages cannot be blocked but they can be reported to the cellular carrier. Forward the message to 7726 (SPAM). When the message is received, they will ask you to respond with the phone number that the message is coming from. After sending the number, you will receive a confirmation message. Sending and receiving text messages to the SPAM number is a free message. This will help the carrier(s) block these numbers from users in the future.

If you have any questions, please contact the Telecommunications Office at 216-687-3881.