Voice Services

Voice Services

telecommunications

Phone and Fax

Office Phones

The Cleveland State University telephone system primarily supports digital display telephones known as NEC DT330 Series for office use.  The telephone sets can be wall mounted if needed.  The system also supports analog lines for other types of non-NEC voice communications equipment (i.e. Polycom conference phones and household cordless phones).  For a description of standard office telephones and services available (moves, adds and changes), please see the Telephone link on the left side.   Please contact the Telecommunications Office at 216-687-3881 or open a service ticket with http://easy.csuohio.edu.

Fax Services

Faxes may be sent to the Cleveland State University fax number:  216-687-9366

Hours:      Outgoing Messages - 8:00 a.m. to 4:30 p.m., Monday through Friday

                 Incoming Messages - 24 hours per day, 7 days per week

Location:  Rhodes Tower 1012

If you have any questions or need more information, please call 216-687-3880.

Telecommunications Office will provide the analog line services to the fax location (Xerox machine), billable to the department.  Please call 216-687-3881 or open service ticket with http://easy.csuohio.edu to inquire about line installation.

Operator Services

Operator Services are available Monday through Thursday from 7:45 a.m. to 6:00 p.m., Friday from 7:45 a.m. to 5:00 p.m., and every first and third Saturday from 10:00 a.m. to 1:00 p.m.

This area offers:

  • Operator Assistance
  • Facsimile Services for University Departments
  • Electronic Directory Database
  • Faculty/Staff Directory

Cell Phone Services

When ordering department cell phone service from Telecommunications Office, service will be provided by AT&T through negotiated pricing for CSU.  When ordering through Telecommunications Office, you will be added to the account that we currently maintain.  You will not need to complete a separate purchase order as a journal entry will be completed to the departmental account number that you provide each month. Any changes that need to be made to the phone account or if the device is not working properly will be handled through the Telecommunications Office.  For additional information, please see the Cellular & Mobile Devices link on the left side.

Consulting Services

If you have any questions about specific features or customized features for your department, please contact the Telecommunications Office at 216-687-3881 to schedule a meeting.