What's New

Microsoft Teams for Calling!

We are excited to announce the kickoff of our project to migrate from our legacy phone system to Microsoft Teams for Calling. This project will provide a cost savings to the university, as well as an improved user experience. 

Click Here for a feature overview video.

IS&T will be working alongside the campus community to keep you up to date on the progress of this project. We will continue to update this web page with relevant information.

Timing

• The transition will begin Fall Semester 2024 with an initial pilot group testing the platform.
• The majority of users will be migrated to Teams Calling in a phased approach, usually by department.
• You will receive notification when your service is scheduled to be converted.

FAQ

• Q: Will my desk phone continue to function?
  • A: Your desk phones will be retired from service and no longer function after migration.
• Q: My computer doesn't have speakers and a microphone, what should I do?
  • A: IS&T will provide wired headsets upon request.
    • Teams certified Bluetooth headsets will be available for department purchase through MagnusMart.
• Q: I work in a cubicle, how will VoIP maintain the privacy the legacy system provides?
  • A: Microsoft Teams offers multiple solutions to this issue, you may use Teams on a mobile device, use a wired headset (provided by IS&T upon request), use your own headset, and if necessary, Teams certified desk phones will also be available (Funding TBD)
• Q: We have department phone that are answered by any available team member. How is this addressed in the new system?
  • A: Teams certified desk phones will also be available for this need (Funding TBD)
• Q: Will current extensions with special phone tree menus be affected by this?
  • A: Telecom will maintain phone trees in the VoIP platform.
• Q: Will my number change?
  • A: You will retain your existing phone number upon migrating to Microsoft Teams.
• Q: I need a desk phone to do my job, will there be desk phones available?
  • A: In some cases, Microsoft Teams-compatible desk phone will be available depending on your role. (Funding TBD)
• Q: Will training be provided, how will I make calls in the future?
  • A: Yes, we will be available to assist throughout this pro and conduct trainings. After migration, phone users will be able to make/receive calls using the Calls tab within Microsoft Teams on your computer or mobile device.
• Q: I don't have a phone number currently, can I request one?
  • A: If you are not currently assigned a direct dial phone number your department may request one on your behalf.
• Q: I like the current system and feel Teams for Calling will not work well.
  • A: Our pilot group comprised of over 30 faculty and staff have found the call quality on par if not better than the current phone system, they also noted that that flexibility this system provides improve the experience.
• Q: My question is not listen here, what should I do?
  • A: If you have any questions, please contact CSU Telecommunications at 216-687-3881 or email telcom@csuohio.edu.

Highlights