Printing

Managed Print Services

As part of our commitment to a sustainable campus community, CSU is engaged in a campus-wide Energy Conservation and Management Program.  Managed Print Services (MPS) is a crucial part of this initiative. By lessening printing consumables, the program:

• Reduces energy consumption, emission levels, and solid waste.
• Achieves NE Ohio Collaboration and Innovation Commission recommendation to centralize the print management function.
• Fulfills Executive Order 2007-02S which establishes a strategic vision for State of Ohio supported institutions and agencies to reduce energy consumption, improve energy efficiency, and adopt advanced energy utilization technologies. 

All CSU Faculty and Staff are expected to use the network-attached printers and multi-function devices located throughout campus. 

There are three exemptions granted to CSU that allows desktop printers to be purchased and they are:

• The need for special forms other than Legal and labels
• Staff who are located more than 100 feet from a MPS printer
• Disability accommodations

The MPS program has proven over the years to save CSU considerable money in the way of:

• Energy savings
• Recycling improvements
• Duplex printing as a default consuming less paper
• Elimination of printer purchase costs
• Elimination of the purchase of toner

MPS Program Operation

The MPS program is a partnership between CSU and ComDoc, a Xerox subsidiary. 

ComDoc provides:

• The printers and multi-function devices to CSU
• A maintenance contract for all machines in the program
• An on-site (8-5, M-F) service technician
• Access to offsite service specialists
• An account management team that meets biweekly with CSU

CSU is responsible for:

• The purchase of paper and special forms
• Staples
• The payment of click charges for direct use of the printers

Move, Add, Change, and Disposal (MACD) Process

The MACD process (Move, Add, Change, Dispose) is provided to ensure that the program can grow and change as CSU does the same.  Through the MACD process, CSU may request a different printer or additional printers and ComDoc will analyze the stated needs of CSU to determine the best fit for printers to accomplish the business tasks of the University.  Through this process you can request to add a new printer, change an existing printer, move a printer to a new location, or ask that your printer be disposed or removed from your office. 

If you are in need of any of these processes, please fill out the corresponding MACD Request Form.  There you will be able to describe your needs in detail so that ComDoc can analyze your needs and process your request in a timely fashion.  

Depending on the service you require, you will be contacted by ComDoc to discuss your needs.

To Add a new printer could take up to 24 business days.

To Change a printer could take up to 24 business days

To Dispose of a printer could take up to 14 business days

To Move a printer could take up to 14 business days.  (Depending on the resources needed, the department may incur a cost to move the printer.)

Please do not move printers no matter the size without visiting submitting a Move Request via the MACD Request Form.  Environmental Health and Safety frowns on employees moving equipment and all printers have a static IP address.  When you move the printer, it may require an update to the IP address, which IS&T has to do.  Also, do not submit a request to have a printer moved with FAST.  The Xerox devices require special knowledge and handling to ensure device integrity during a move.  

Moving printers without the involvement of IS&T and/or ComDoc will cause an outage for your printer and can potentially damage the device.

New printers may take as long as 2-4 weeks to arrive so please plan accordingly.

Do you need assistance with your printer?

Don’t waste time: for printer issues and/or training, please call the IS&T Help Desk at 216-687-5050 and select Option 3.  This will connect you to the Xerox Help Desk where your call can be recorded and a technician dispatched.