All students who are registered with a current identification card, any faculty and staff are eligible for use of Health Services.
A: Patients are:
- Treated with respect, consideration and dignity.
- Provided appropriate privacy.
- Provided, to the degree known, complete information concerning
their diagnosis, evaluation, treatment and prognosis. when it is medically inadvisable to
give such information is provided to a person designated by
the patient or to a legally authorized person.
- Given the opportunity to participate in decisions involving
their health care, except when such participation is contradicted for medical reasons.
- Informed of the names and positions of people involved in
your care by official name tag and/or personal introduction.
- Provided with appropriate information regarding the absence
of mal practice insurance coverage.
B: Patients disclosures and records are treated confidentially, and are released by a signed release by the patient or court order or subpoena. Exception is made for personal health information released for payment or treatment.
C: Information is available to patient and staff concerning:
- Patient conduct and responsibilities.
- Services Available.
- Provisions for after-hours and emergency care: When clinic is closed patients should go to an urgicare or emergency room with any urgent or emergent medical problem.
- Fees for services.
- Payment policies.
- Methods for expressing grievances and suggestions to the organization. Yearly evaluations on the clinic and personnel
are done by patients seen. A suggestion box is available on a daily basis.
- Patient's have the right to access advance directive information and education.
- Credentialing of health care professionals.
- Right to refuse participation in experiential research.
D: Patients are informed of their right to change primary providers, view their charts and amend charts, but not change what provider has written.
E: Marketing or advertising regarding the competence and capabilities
of the organization is not misleading to patients.
Its the responsibility of the patients to:
- Inform health care providers of all information pertinent to the reason for the visit, any changes in their health status, including medication that could affect their treatment.
- Adhere to a prescribed treatment plan and to discuss any desired change or lack of compliance.
- Act in a considerate and cooperative manner with the CSU Health Services Staff.
- Weigh the consequences of refusing to comply with instructions and recommendations.
- Assist the health provider in compiling a complete record authorizing the CSU Health Services center to obtain necessary medical information from appropriate sources when needed.
- Keep appointments on time.
- Cancel appointments only when necessary and far enough in advance as possible so that other patients might utilize that time.
NOTE: If the patient refuses treatment and uses these guidelines to do so, he/she is wholly responsible.The best promotion of health care is for it to be done as team effort with his/her health care provider, utilizing both rights and responsibilities.