Mediation, Dialogue, and Conflict Resolution Training

This course examines disagreement through the frameworks of mediation, deliberative dialogue, and conflict resolution. Participants will explore how underlying interests, values, assumptions, and power dynamics shape conflict, and will practice strategies such as active listening, reframing, perspective-taking, de-escalation, and interest-based problem-solving. Emphasis is placed on sustaining constructive dialogue across difference, improving mutual understanding, and identifying areas of shared concern without requiring consensus.

This course introduces the theory, ethics, and core practices of mediation as a facilitated process for conflict resolution. Participants will examine mediator neutrality and impartiality, confidentiality, informed consent, party self-determination, and the stages of the mediation process. Emphasis is placed on developing foundational skills in active listening, reframing, identifying interests, generating options, managing impasse, and supporting parties in reaching voluntary and mutually acceptable agreements.

This course introduces foundational approaches to facilitating small-group dialogue across differing perspectives, experiences, and identities. Participants will examine principles of inclusive and deliberative dialogue, facilitator neutrality, psychological safety, group agreements, active listening, inquiry, reframing, and managing challenging group dynamics. Emphasis is placed on creating conditions for substantive exchange, supporting equitable participation, and helping groups remain engaged with complexity and disagreement without requiring consensus.

This course examines structured dialogue models used to support collaborative problem solving in small-group settings. Participants will explore approaches for establishing conditions for constructive engagement, surfacing multiple perspectives, identifying underlying interests and assumptions, managing disagreement, and moving groups toward shared understanding and informed action. Emphasis is placed on facilitation practices that support equitable participation, reflective inquiry, deliberation, and collective learning when addressing complex or contested issues.

Interactive Conflict Management Workshop (Part 1 of 4)

This interactive workshop introduces foundational concepts and practices for understanding and managing interpersonal conflict. Participants will examine common sources and patterns of conflict, consider how communication styles, perception, emotion, and power dynamics shape difficult interactions, and develop greater awareness of their own responses to disagreement. Emphasis is placed on practical conflict management and de-escalation strategies, including active listening, reframing, perspective taking, and responding constructively when tensions begin to escalate.