Nursing Continuing Education

Patient Advocacy Certificate Program


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Price: $249 per module

Program Overview

The NEW Cleveland State University Patient Advocate Certificate Program has been designed to offer you, the student and professional / aspiring Patient Advocate, two specific outcomes:

  1. enable you to learn and / or review the basic competencies, best practices and ethics that provide the underpinning of a successful private Patient Advocacy practice; and
  2. prepare you to sit for the Board Certified Patient Advocate (BCPA) examination, the only U.S. nationally-recognized Patient Advocacy certification.

Modules include:

  1. Scope of Practice and Transparency
  2. Empowerment, Autonomy, Rights, and Equity
  3. Communication and Interpersonal Relationships
  4. Healthcare Access, Finance, and Management
  5. Medical knowledge and the Healthcare System
  6. Professionalism, Professional Development, and Practice
  7. Ethical Standards
  8. PACB Exam Prep

The program is structured around two specific documents which provide the basis for the BCPA examination:

  1. Patient Advocate Certification Board Competencies and Best Practices; and
  2. Patient Advocate Certification Board Ethical Standards.


The Patient Advocate Certification Board (PACB) is the BCPA certifying entity. The Cleveland State University program designer and one of the instructors, Jari Holland Buck, M.A., GPAC, was the Patient Advocate Certification Board co-founder and Past President, serving on the Board for 5-years, up to the release of the first qualifying examination. As a published author in Patient Advocacy and one of the authors of the examination, she is in a unique position to guide you through the learning, review and preparation process!

Meet the Designer