Computer User Support Specialist Certification Preparation

Prepare for the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+

The Computer User Support Specialist Certification Preparation program is one integrated course of study designed to prepare learners for entry-level and early-career roles in computer support, help desk support, desktop support, network support, and related IT positions.

The program is organized into three sequential competency levels, with each level aligned to a related CompTIA industry certification.

Level One prepares learners for CompTIA A+ and focuses on computer hardware, operating systems, software, mobile devices, troubleshooting, basic networking, security fundamentals, and end-user support.

Level Two prepares learners for CompTIA Network+ and focuses on networking concepts, infrastructure, connectivity, network operations, troubleshooting, and basic network security.

Level Three prepares learners for CompTIA Security+ and focuses on cybersecurity fundamentals, risk management, threats and vulnerabilities, security controls, identity and access concepts, and frontline security practices.

Each level includes a competency assessment to document learner progress and confirm readiness to advance to the next stage of training.

Upon successful completion of the full program, learners will be prepared to pursue the following industry certifications.

CompTIA A+
CompTIA Network+
CompTIA Security+

Learners who successfully complete the program receive a verified certificate of completion from Cleveland State University.

This program supports preparation for roles such as Computer User Support Specialist, IT Support Specialist, Help Desk Technician, Desktop Support Technician, Technical Support Specialist, Network Support Technician, and Entry-Level Cybersecurity Support Technician.

This program is designed to support learners who are preparing for workforce opportunities in an in-demand technology field. Through the program, learners will build knowledge and skills aligned with industry-recognized certification exams and entry-level career pathways. While completion of the program does not guarantee employment or certification exam passage, Cleveland State University is committed to supporting learners as they work toward their training, credentialing, and career goals. Learners seeking WIOA funding should work with their workforce agency or career navigator to confirm eligibility, program approval, local requirements, and funding availability.

While learners may complete this course of study in less time, we recommend that you plan nine months plus time to prepare for each certification exam, so you can complete training and earn your certifications within a 12-month total window.

Registration is Open Enrollment. Tuition is $4,000. Are you a WIOA funded learner with enrollment questions? Contact Nancy Pratt at n.pratt@csuohio.edu.