The IS&T Help Desk is your primary resource for assistance with any computer-related request or problem on Campus. It is located in room RT 1105 of Rhodes Tower, and can be reached at (216) 687-5050. You can also contact the Help Desk via email at firstname.lastname@example.org. During business hours (see below) you can also come to the Help Desk and discuss your issue with one of the staff in person.
“EASY” is the guiding principle of the Help Desk. Its purpose is to make it as easy as possible to get the maximum benefit from the services provided by the IS&T Department. Now you can report your issue yourself via our EASY problem reporting system by going to the internet link: easy.csuohio.edu and filling in the incident form. Completing the form is EASY, because after you enter your CSU ID number and CampusNet password, most of the rest of the form will fill in automatically. Select the category and subcategory of your request from a list of choices, and click “submit”. Your incident will automatically be assigned to the appropriate support area and you will receive a confirming email message.
If you need assistance with any computer-related matter, you can also call the Help Desk at 216-687-5050. We will either provide immediate assistance, or document your issue in our “EASY” problem tracking system and assign your issue to the specialists best suited to address your issue.
Business Hours for the Help Desk:
The Help Desk in RT1105 is available for walk-ins during the year when classes are in session, from 8:00 a.m. until 5:00 p.m. Monday through Friday.
The Help Desk phone hours are Monday through Thursday from 7:30 a.m. until 10:00 p.m., Friday from 7:30 a.m. until 5:00 p.m. and Saturday from 8:00 a.m. until 5:00 p.m. During semester breaks when classes are not in session, the telephone is answered live until 5:00 p.m. Monday through Friday.
When the Help Desk telephone is not staffed live, calls can still be accepted and will be routed through a “telephone call tree” list of options which will direct the call to the appropriate support area at which a voice mail message can be left and will be responded to in the appropriate manner.