IS&T Help Desk

IS&T Help Desk

WORKING WITH EASY

Welcome! This page will help you learn to navigate and use CSU's Easy service system. Just remember:

  • Login is required to use Easy including the Knowledgebase
  • In most cases, when working with Easy forms, your data will be filled in for you
  • Be sure to look for any sections with a red asterisk as these fields must be filled in

HELP DESK KNOWLEDGE
Your #1 resource for assistance with any computer-related request or problem. Have questions about IS&T processes, procedures or general information?
  • Rhodes Tower, rm RT-1105
  • Call the Help Desk at
    (216) 687-5050
    ~or~
  • Email the Help Desk at help.desk@csuohio.edu

Walkin-in for PC Service

  • RT 1106
  • Hours: 8:00am to 5:00pm
Walk-in Phone/Email Support
  • RT 1001
  • Spring & Fall semesters only
  • Current hours posted on the door
  • Visit Easy Service
  • Click on the word Knowledge in the center section

Click the Knowledge button to view the Easy Knowledge Base

Or click here.

 

COMPUTER PURCHASE REQUEST HELP
Using the CSU PC Procurement Program, you'll be able to specify and purchase a PC, laptop or Windows Surface Pro tablet. Easy is the name for our Service Request, Problem Reporting system.
  • Visit Easy Service
  • Under Orders & Requests click PC Purchasing
Need to check order status?
  • Visit Easy Service
  • Under Get Help click My Order Status

​For more information:

  • Visit Easy Service
  • Under Get Help click Need Help

Click to get help from IS&T

Learn more about the Easy system

 

XEROX ADD, CHANGE, DELETE UPDATE TELEPHONE DIRECTORY
Our campus-wide effort to provide efficient, quality printing in a cost-effective, environmentally sustainable way. IS&T can help you with certain changes to your phone.

Need to move, add, change or remove a printer in your area?

Visit the Managed Print Services page for more information.

  • Under Orders & Requests click Telephone Directory Updates

Visit the Orders and Requests section of Easy Help

Please note: Read the Easy Knowledge article (login required) to learn about changing your demographic information