Enrollment Services

Enrollment Services


The Division of Enrollment Services is committed to providing outstanding student services through four organizational departments and units. By utilizing a series of highly integrated information systems and a robust reporting environment, ES provides ongoing analysis of the characteristics and behaviors of current, prospective, and former students in order to help the campus achieve the following goals:

  • To attract, admit, enroll and retain a desirable student body for Cleveland State University, in accordance with academic policies and initiatives and campus priorities;
  • To create and manage a campus schedule of course offerings; to register students; maintain the permanent academic record; issue transcripts, grades, certifications, and diplomas;
  • To administer federal, state, and institutional financial aid and scholarship programs;
  • To counsel students and families in order to ensure access, choice, and a diverse student body that is representative of the citizens of the State of Ohio and beyond;
  • To facilitate the development, implementation and monitoring of academic policies, practices and procedures through strategic enrollment management and to assist the academic units in implementing such policies in order to meet their goals;
  • To facilitate student transition to Cleveland State University that leads to positive adjustment, academic success, and student persistence;
  • To promote Cleveland State University and the pursuit of higher education;
  • To play a leadership role in the development, implementation, maintenance, and assessment of effectiveness/efficiency of student information systems for the campus.



Our enrollment success is predicated on our ability to serve. We intend to exceed expectations of those we serve by:

  • Removing unnecessary barriers to students
  • Reviewing all policies and procedures on a regular basis
  • Adopting a “first in the mailbox” approach when responding to student requests
  • Providing accurate and timely information
  • Anticipating student needs
  • Simplifying, simplifying, simplifying
  • Shifting roles from regulators to educators
  • Facilitating student mastery of enrollment processes
  • Providing convenient services
  • Identifying and solving system problems
  • Becoming as invisible as possible to the student user
  • Creating a culture that values service and fosters mutual respect between staff and those they serve.