It's free, it's fast and it's now available through CampusNet.
Beginning July 1st, direct deposit of your student refund is now available through your CampusNet portal.
To make sure there's no delay in receiving your refund this coming Fall term, students should load their bank information to receive direct deposit of any future refunds. Here's a brief summary of your choices:
- Enroll in DIRECT DEPOSIT and have your refund delivered via ACH to your personal checking or savings account. You'll enter your banking information through your secure CampusNet portal. Click on the ACCOUNT tab, then REFUNDS. You'll be asked to key in your bank routing number and your bank account number. CSU will make two small deposits into your bank account. When these deposits are received, you'll verify the sum of the two deposits, again, through your CampusNet student account. This will validate your account and you'll be all set up to receive refunds via direct deposit this Fall 2016. Refunds released via direct deposit will be available to you, usually within 24-48 hours depending on your financial institution.
- Select PAPER CHECK. Verify that the HOME ADDRESS associated with your CampusNet account is correct and refunds will be mailed to this address. Please remember that paper checks must be printed and are distributed through the Post Office. Generally, mail sent from the University is received within 5 - 7 business days. An invalid or incomplete address will prevent your refund from being released.
Please note: If you fail to select a refund preference, eventually you will receive a paper check. The credit balance will remain on your student account until the check is mailed. During this time you will have an opportunity to make a refund selection. As soon as you make a refund selection, your refund will be processed according to your choice and you can expect your refund within the time documented above. Refunds are not released students with invalid or incomplete address.
FREQUENTLY ASKED QUESTIONS
What happened to Higher One? I gave them all of my bank account information.
Higher One provided an invaluable service to our students for a number of years. However, CSU now has the functionality to provide this service directly for our students. The direct deposit information provided to Higher One will NOT be transferred to Cleveland State. Students must key in their information and validate their account information directly with Cleveland State.
I set up direct deposit into a Higher One account. What happens now?
Higher One was recently purchased by Cusotmers Bank and is now called BankMobile. BankMobile remains a valid on-line bank. You are welcome to continue your relationship with BankMobile if you choose. You’ll enter their routing number and your account number into the REFUNDS tab on CampusNet, exactly the same as a student using a Huntington account, a PNC account, a KeyBank account, etc., etc.
How fast do I get my refund money?
Cleveland State will continue to audit every student refund before releasing the funds. Students who select direct deposit should expect to receive their refund within 24 – 48 hours. Students who select a paper check should expect to receive their refund within 5 – 7 business days.
How will I know when my financial aid or other refund has been deposited to my account?
- Your student account on CampusNet will display "CSU REFUND - Direct Deposit” or "CSU REFUND - Paper Check," depending on your selection
- Additionally, we're designing a REFUND HISTORY tab, to chronicle every refund issued to you as of July 1, 2016. We're hoping this tab will be completed within the next 30 days.
I don't think I will ever get a refund. Why is it important to select a refund preference?
Although you might not currently expect a refund from Cleveland State, we may have a refund for you in the future. After all, it may be necessary to withdraw from a class, a class may be canceled, or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred refund method ensures you'll always receive your refunds in a timely manner.
What if I already selected a refund preference? Can I change it?
Sure! You can change your refund preference anytime by logging into CampusNet, click on the Account tab, then the Refunds tab. Click on the button to select Direct Deposit or Paper Check. Then just follow the instructions provided.
I don't have a banking relationship with anyone in the Cleveland area. What do I do?
Keep in mind that your ACH must be deposited into a US Bank, we will not ACH funds to an international account. Cleveland State’s professional banking partner is Huntington National Bank. There is a branch on campus in the Main Classroom Building, next to the computer lab. The bank representatives on site are committed to helping our students. You may consider talking with the representatives at the Huntington Branch.
What happens if I don't select a refund preference?
Without a refund preference selected, you will receive a paper check. Your refund will remain on your student account until the paper check is actually mailed. During this time you have an opportunity to make a refund selection. As soon as you make a refund choice, your refund will be processed according to your selection.
What's the point of the two small deposits? I don’t get it.
Making small test deposits, (called micro deposits) is the industry standard on verifying a bank account before a true deposit is processed. Many on-line, electronic payment portals (PayPal, Venmo, etc.) utilize this same process. Two small deposits are made into the account number you provide. You verify the amount by keying in the sum of the two deposits. That’s it. Quick and easy. These entries will appear on your bank account as "Cleveland State DIRECT PAY".