Nursing Continuing Education

Online Patient Advocacy Certificate Program

PACP

Conducted entirely online, the Cleveland State University Patient Advocacy Certificate Program supports the work of patient advocates and navigators across the country by providing a convenient, economical path to a fundamental knowledge base in the field. The web-based platform also provides a forum for participants to share experiences and discuss issues critical to patient advocacy. Launched in 2004, this pioneering program was the first of its kind nationwide. To date, more than 270 individuals have completed the program.

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The certificate represents completion of ten modules addressing knowledge and skills critical to the profession of patient/healthcare consumer advocacy. Each module may be taken individually, however, only students who complete all ten will earn the Cleveland State University Patient Advocacy Certificate.

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Each module is five weeks, with class sizes limited to 25 participants. Each module represents ten contact hours of work averaging about two hours per week. A paper certificate of completion is mailed to the participant after successful completion of each of the ten modules (based on logging in, participating every week in discussions for each lesson, and completing mandatory quizzes and assignments). Once you complete all ten modules, you receive a special certificate and letter documenting your successful completion of the Cleveland State Patient Advocacy Certificate Program. We recommend our participants take Data Management and Measuring Patient Satisfaction as their last two modules in the program.

2018

Legal Rights/Issues (PACP CE 10): August 3 – September 7, 2018

Customer Service (PACP CE 6): September 7 – October 12, 2018

Measuring Patient Satisfaction (PACP CE 1): October 12 – November 16, 2018

Data Management (PACP CE 7): November 16 – December 21, 2018

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Complaint Management (PACP CE 3): January 4 – February 8, 2019

Conflict Resolution (PACP CE 2): February 8 – March 15, 2019

Health Care Management (PACP CE 8): March 15– April 19, 2019

Interpersonal Communication (PACP CE 9): April 19 – May 24, 2019

Bioethics (PACP CE 4)May 24 – June 28, 2019

Crisis Intervention (PACP CE 5): June 28 – August 2, 2019

Legal Rights/Issues (PACP CE 10): August 2 – September 6, 2019

Customer Service (PACP CE 6): September 6 – October 11, 2019

Measuring Patient Satisfaction (PACP CE 1): October 11 – November 15, 2019

Data Management (PACP CE 7): November 15 – December 20, 2019

 


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 Frequently Asked Questions

register

 

Printable schedule 

 

References are available from past program participants. Please contact us if you would like to speak to an individual who has completed our program.

(216) 687-3867           cenursing@csuohio.edu

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Registration and Payment

All registration and payment for CSU Continuing Education programs must be processed through CSU’s secure online system. Visa, MasterCard, Discover and Corporate Checks are the only forms of payment accepted, and they must be processed through the online payment system. No payments are accepted by phone or through USPS mail, as these are not secure methods to transfer payment information. Money Orders, Purchase Orders, American Express, Personal Checks, and Cash are NOT accepted forms of payment for any CSU Continuing Education program.

 

Refund Policy

Intent to withdraw or transfer must be made two full business days before the start of the program for a refund or transfer to be processed. Call (216) 687-3867 or email j.n.muscatello@csuohio.edu to withdraw or transfer. No refunds will be issued or transfers processed for requests received less than two full business days before the program.