Coronavirus Update

Update on CSU Operations

All services not listed are working remotely.

Academics

If students have academic issues related to remote learning, they should contact their professor. If they are unable to connect with their faculty member, each college has designated a representative who will be available to provide academic assistance. The contact information for each college is as follows:

CollegeEmailPhone
Businessbusinessadvising@csuohio.edu216-687-3786
CLASSclass.advising@csuohio.edu216-687-5040
COSHPcoshpadvising@csuohio.edu216-687-9321
Educationcoe.advising@csuohio.edu216-687-4625
Engineeringengineering@csuohio.edu216-687-2555
Graduatedean.graduatestudies@csuohio.edu216-687-3595
Honorshonors.progam@csuohio.edu 216-687-5559
Lawcmlaw@law.csuohio.edu216-687-5506
Nursingc.a.wheeler@csuohio.edu216-687-3598
Urbanlevincollege@csuohio.edu216-687-2135
Bookstore
  • Books for spring semester classes are now available for purchase.
  • If you plan to purchase your books online, please plan to do so as soon as possible to avoid shipping delays with UPS and FedEx.
  • In-store shopping and order pickup window hours for Feb. 14-20*:​​​​​​​
    • Sunday, Feb. 14: Closed
    • Monday, Feb. 15: Closed for Presidents Day (University Holiday)
    • Tuesday, Feb. 16, through Thursday, Feb. 18: 10 a.m. - 3 p.m.
    • Friday, Feb. 19: Closed for physical inventory
    • Saturday, Feb. 20, and Sunday, Feb. 21: Closed
  • In-store shopping and order pickup window hours for Feb. 22 through the end of spring semester*:
    • Monday-Friday 10 a.m. - 3 p.m.
    • Saturday: 10 a.m. - 3 p.m. for online order pickup only
    • Sunday: Closed
  • *Hours subject to change. Please check https://www.bkstr.com/csuohiostore/home for up-to-date bookstore information ​​​​​​​
Campus411 All-in-1 Enrollment Services (Berkman Hall)
Campus Police
  • The Campus Police Department is open 24 hours a day/7 days a week and can be reached at 216-687-2020. ​​​​​​​
  • Officers will continue to patrol the campus on foot, horseback, bicycle, motorcycle and in vehicles.   
  • Safety escorts are available for students, faculty and staff.
Career Services
CARE Management
  • The Team has transitioned to remote services. All CARE meetings will happen remotely. If you need assistance or wish to refer someone, please email magnusacts@csuohio.edu or call 216-687-2048.
Cashier’s Office (Berkman Hall)
  • Walk-up counter operations at Cashier’s Office are suspended
  • Appointments can be made for in-person service by emailing bursar@csuohio.edu
  • All other services are available remotely Monday-Friday from 9 a.m. - 5 p.m. by calling 216-687-5411 or emailing bursar@csuohio.edu​​​​​​​
center for international services and programs

The Center for International Services and Programs (CISP) has transitioned to remote services. All CISP staff continues to be available to support students, faculty and staff, and are available virtually via phone, email and Zoom. The phone line (216-687-3910) is staffed from 8 a.m. – 5 p.m. Monday-Friday or you can email CISP at intlcenter@csuohio.edu. For more information, please visit our website csuohio.edu/international.

Center for Student Involvement
Counseling Center
  • To visit the Counseling Center website, please click here.
  • Group and individual counseling, psychiatry and case management are all available online.
  • Crisis counseling call-in hours are Monday-Friday from 1-3 p.m. After-hours crisis phone counseling is also available.
  • Services are free and confidential for CSU students. 
  • To schedule an appointment or speak with a crisis counselor, please call 216-687-2277.​​​​​​​
CSU Athletics 
  • Athletic Facilities (Woodling, Busby, Krenzler, Wolstein, Tennis Pavilion) are open for scheduled varsity practice only.
  • Academic advising available remotely by appointment, contact: 
  • Sports medicine/injury rehab available, by appointment, contact: Jackie Wise, j.k.wise@csuohio.edu
CSU dining

General information may be found below. Please see additional information at dineoncampus.com/csu and csuohio.edu/safe-campus/dining

All CSU dining locations will reopen on Tuesday, January 19.

Viking Marketplace*
Monday-Thursday 7 a.m.-8 p.m.
Friday 7 a.m.-7 p.m. 
Saturday-Sunday 10 a.m.-7 p.m. 
*The Viking Marketplace is closed daily from 2:30-3:30 p.m. for sanitizing and deep cleaning

Chili's  
Monday-Thursday 11 a.m.-7 p.m. 
Friday 11 a.m.-5 p.m. 
Saturday: Closed 
Sunday: 1-7 p.m.

Papa John’s/Market (Berkman Hall)
Monday-Friday 9:30 a.m.-2:30 p.m. 

Viking Grounds  
Monday-Thursday 7:30 a.m.-3 p.m. 
Friday 7:30 a.m.-2 p.m. 

Outtakes 
Monday-Thursday 7 a.m.-7 p.m. 
Friday 7 a.m.-4 p.m. 

Fenn Shop 
Monday-Thursday 10 a.m.-9 p.m. 
Friday 10 a.m.-4 p.m.  

*All hours are subject to change based on volume and student activity on campus. 

E-Learning

Remote operations will continue for spring semester. Remote services are available by contacting 216-687-3960 or elearning@csuohio.edu.

Facilities

Facilities Services will be open and can be reached at 216-687-2500.  

  • Enhanced cleaning/disinfecting of all buildings and classrooms will take place with continued focus on high-touch areas, and cleaning between each in-person class.
  • ​​​​​​​All facility service crews will be onsite.
  • The mailroom will be operational and continuing its morning and afternoon rounds.
GRADUATION Coaches

Graduation coaching will be done remotely Monday - Friday between 8 a.m. – 5 p.m. For assistance, call 216-299-5449.
 
Nicholas Petty - n.petty@csuohio.edu, 216-299-5449 
Shannon Tate - s.d.tate@csuohio.ed, 216-333-5872 
Leah Grill - l.grill@csuohio.edu, 216-333-4299 
Jasmine Hawkins - j.s.hawkins@csuohio.edu, 216-333-6497 
Samantha Broaddus - s.broaddus@csuohio.edu, 216-333-8851 
Meghan Mukenge - m.mukenge@csuohio.edu, 216-246-8544 

Health and Wellness 

We are committed to the health and safety of our students at CSU. Students have the option to receive their care from us or from a provider of their choice. We ask those students, faculty and staff who have other health care providers to use those providers for their health care needs — this ensures good continuity of care for those students and also ensures we have sufficient appointments for students who receive their care from us.  

We provide routine wellness services as well as acute care services for those students enrolled to receive their care from us. We also provide routine physical exam and immunization services to those health profession program students enrolled with us. However, because of the recent pandemic, we are prioritizing our appointments to ensure those students who are ill or at risk for COVID infection are seen and assessed rapidly. As such, we ask any of our students who need other services to call the clinic well in advance so we can do our best to accommodate you.  

If you believe you have an emergency, dial 911 immediately. If you need mental health services, dial 216-687-2277 to be connected with someone who can help. 

CSU students have 24/7 access to phone counseling and quick access to regular online mental health counseling through the Counseling Center.

If you believe you might have COVID symptoms, have been exposed to someone with COVID or otherwise need COVID testing, we ask that you call 216-687-3649 to make an appointment. Until your appointment, we ask that you quarantine yourself.  

To ensure we can see students as quickly as possible, we are continuing to offer telehealth visits with providers. Please call 216-687-3649 between the hours of 8 a.m. and 10 p.m. to make a telehealth appointment. 

If you have other questions, please dial 216-687-3649 and we will try to assist you.

Human Resources
  • On-campus offices have transitioned to remote services.
  • Remote services are available by emailing HR@csuohio.edu or calling 216-687-3636.
Institutional Research
IS&T
  • Help Desk support available remotely and can be reached at 216-687-5050 and/or easy.csuohio.edu.  
  • Help Desk hours:
    • Monday through Thursday from 7:30 a.m. until 10 p.m. 
    • Friday from 7:30 a.m. until 5 p.m.  
    • Saturday from 8 a.m. until 5 p.m.
  • Computer Labs -The following computer lab will be open for Spring Semester with reduced capacity to allow social distancing. 
    • Student Center -  8 a.m.-5 p.m. Monday-Friday
    • All other labs are closed indefinitely.
  • Mobile Campus loans - by appointment only. To make an appointment call 216- 687-5050. 
  • Faculty and staff Desktop Support will be available remotely by contacting the IS&T Help Desk at 216-687-5050 and/or easy.csuohio.edu.  
  • Instructional Technology and Distance Learning services are available by contacting instructionaltech@csuohio.edu.
  • Tech-Stop will be closed. Please check back for more information regarding this service.
LGBTQ+ Student Services
Libraries

Law Library:​​​​​​​​​​​​​​

  • For Spring Semester, the Law Library will be open from 10 a.m. to 6 p.m., Sundays-Thursdays and Saturdays (closed Fridays), to current students, faculty and staff only. Safety protocols will be in place, including reduced occupancy that will be monitored. Entrance to the library will be by CSU ID swipe-card access only. Reference and research assistance will be offered remotely. 
  • For more information, visit https://www.law.csuohio.edu/lawlibrary.

Main Library: 

  • Beginning January 19, the Michael Schwartz Library will be open 8 a.m. to 6 p.m., Monday-Friday, to current students, faculty and staff only. Safety protocols will be in place, including limited occupancy, which will be monitored. Entrance will be by CSU ID swipe-card access only. Only the first two floors will be accessible to non-library staff. The library’s computer lab will be open with limited capacity to allow for safe physical distancing. Reference, research and other services will be offered remotely.
  • For more information, visit library.csuohio.edu.
  • For students needing computers or internet access, please call Campus 411 at 216-687-5411.
Lift Up Vikes! Resource Center and Food Pantry

On-campus offices have transitioned to remote services. The staff is available remotely by email with the addresses provided below. 

  • The Lift Up Vikes! Grant application can be found on your individual CampusNet account. 
  • The new Lift Up Vikes Food Pantry will be open again in February in the spring 2021 semester in its new space in Berkman Hall. Students will be allowed to shop once a week, every other week, starting February 10th. Please click here for more safety information along with the dates and times the pantry will be open. There is a one-time contact form to fill out on that site as well.
  • We will be open on the dates provided on our website from 10 a.m.-3 p.m. 
  • Locations of other food pantries can be found at csuohio.edu/liftupvikes.​​​​​​​​​​​​​​
Mareyjoyce Green Women’s Center 
  • We aren't on campus, but we are still here for you! Call 216.687.4674 or email womenscenter@csuohio.edu to connect with us.
  • The Women's Center has a semester full of engaging virtual programs and services planned. New opportunities to engage and grow are shared each week in our newsletter. If you’d like to receive the newsletter, please email womenscenter@csuohio.edu and let us know!
  • Please visit csuohio.edu/womenscenter for detailed information about Spring programs and services as well recordings of virtual programs from the fall semester.
  • What do you need to succeed? If you need assistance navigating the University, want to chat/have a guiding conversation or need to be connected with additional on- or off-campus resources, please call 216-267-3574 or email J.L.Keller@csuohio.edu.
  • Be sure to check us out on Instagram @clestate_womens_center. 
Marketing and Communications
Mathematics Learning Center
MILITARY & VETERAN AFFAIRS

The Veteran and Military Success Center has moved to remote services. The staff of the center can be reached by calling 216-875-9996, emailing vssp@csuohio.edu or accessing our virtual front-desk on zoom at room #: 475 577 866.

Office of Business Affairs
  • On-campus offices have transitioned to remote services for the following areas under the Office of Business Affairs: Office of Budget & Financial Analysis, Accounting & Finance, Purchasing, Accounts Payable and Payroll
  • Other areas under the Office of Business Affairs, including Bookstore, Campus Police, Dining, Facilities, IS&T, Recreation Center, Residence Life and Viking Card, are listed separately on this page
  • For review of budget and/or finance-related matters or questions, including purchasing, please email your requests to: vpbusinessaffairs@csuohio.edu and/or leave a voice mail message at: 216-687-3673. 
Office of the Dean of Students 
Office of Disability and Testing Services
  • Disability Services' on-campus offices are operating remotely until further notice.
  • Testing Services is restricted to proctoring exams for students approved for testing accommodations through ODS and OIE, and who are enrolled in face-to-face courses. All tests will be administered by appointment only. Drop-in requests will not be accommodated. All other testing will be moved remotely in partnership with the faculty member and student.
  • Any other needs will be addressed by appointment only.
  • For questions or to schedule an appointment for Disability Services, please email ods@csuohio.edu or call 216-687-2015.
  • For testing questions, please email testingservices@csuohio.edu.
  • For access to Disability and Testing Virtual Help desk, please visit csuohio.edu/disability or csuohio.edu/testingservices as well as for more specific information about contacting or hours of availability.
Office of Diversity
  • On-campus offices for the Division of Diversity, Inclusion and University Engagement, as well as the Office of Inclusion and Multicultural Engagement and the Pratt Center, will continue to operate remotely for spring semester. Remote services will be available by contacting 216-687-9234 or 216-687-9396.
  • Sullivan-Deckard Scholars can contact April Waltonen at 216-324-1913 or reach her via email at a.d.waltonen@csuohio.edu to access remote support.  
Office of General Counsel 
  • On-campus office will continue to be closed. Legal services will continue to be provided remotely until further notice.
  • For review of contracts, other documents or legal questions, please email your requests to legal@csuohio.edu. Voice messages can be left at 216-687-3543. Every attempt will be made to respond to questions or requests for legal services as soon as possible.
Office of Institutional Equity
  • Remote operations will continue for spring semester.
  • Remote services are available by calling 216-687-2223 or emailing OIE@csuohio.edu
Office of the President
  • Staff in the office will be operating remotely.
  • Voice messages can be left at: 216-687-3544. Voice messages will be retrieved several times per day. Every attempt will be made to respond to questions and issues within 24-48 hours.
Office of the Provost  
  • Staff in the office will be continue operating remotely for spring semester.
  • Voice messages can be left at 216-687-3588. Voice messages will be retrieved several times per day. Every attempt will be made to respond to questions and issues within 24-48 hours. 
Office of Research, including SPRS and Technology Transfer Office
  • Remote service delivery will continue through the spring semester.
  • Remote services are available by contacting 216-687-9364.
  • The Animal Research Facility will be open to staff only.
Recreation Center 
  • The Recreation Center reopens to students only on January 4 and will operate Monday through Friday from 9 a.m. to 7 p.m. and weekends from 10 a.m. to 4:30 p.m. through January 18. Spring semester hours will resume on Tuesday, January 19.
  • Open recreation only will be available — all programming (group classes, instruction, etc.) will remain virtual.
  • Please visit the Rec Center website for important new protocols and policies.
  • ​​​​​​​Spring Semester hours (starting Tuesday, Jan. 19) are as follows:

Monday 
6:30 a.m.-9 a.m. 
11:15 a.m.-2:15 p.m. 
4 p.m.-9 p.m. 

Tuesday 
6:30 a.m.-8 a.m. 
2:30 p.m.-9 p.m. 

Wednesday 
6:30 a.m.-9 a.m. 
11:15 a.m.-2:15 p.m. 

Thursday 
6:30 a.m.-8 a.m. 
2:30 p.m.-9 p.m. 

Friday 
6:30 a.m.-9 a.m. 
11:15 a.m.-2:15 p.m. 
4 p.m.-9 p.m. 

Saturday/Sunday 
10 a.m.-4:30 p.m. 

Residence Life

The Residence Life Office is open Monday through Friday, 8 a.m. - 5 p.m. If you need to reach the Residence Life staff, please call 216-687-5196 or email reslife@csuohio.edu.

CSU residence halls Euclid Commons and Fenn Tower will reopen on Saturday, January 9. In order to keep fellow residents healthy, students will need to take a free, rapid COVID-19 test prior to entering the residence halls. Tests can be scheduled online through CSU Health & Wellness’ My Vike Chart portal.

Look for an email from Residence Life (sent to your CSU email address) with on-campus re-entry and move in instructions.

Student Center
  • Hours of operations are as follows:

    January 11-15, 2021 
    7 a.m.-5 p.m. 

    January 16, 17 and 18, 2021
    Closed

    Starting Monday, January 19, 2021 
    Monday-Thursday 7 a.m.-8 p.m. 
    Friday 7 a.m.-7 p.m. 
    Saturday-Sunday Closed

    Note: The bookstore and Viking Marketplace are still accessible during their business hours even if the Student Center is closed. 

student success and Advising
Tutoring & Academic Success Center (TASC)
  • The Tutoring & Academic Success Center’s services (Tutoring, SI, SLA, Success Coaching and Software Coaching) will continue remotely in Spring 2021 beginning Tuesday, January 19, 2021. Updates will be available on csuohio.edu/tutoring. While the TASC staff is working remotely, please call 216-687-2012 or email tutoring@csuohio.edu for questions and assistance.
title ix
  • Reporting processes and support services are available for victims, survivors and respondents in matters relating to sexual harassment, including sexual assault, sexual exploitation, domestic and dating violence and stalking. Learn more at csuohio.edu/titleix.
  • Remote services are available by calling 216-687-2223 or emailing OIE@csuohio.edu.
Transfer Center
  • Services are available remotely Monday-Friday from 8 a.m. – 5 p.m. by emailing transfercenter@csuohio.edu or by calling 216-687-5568.
  • ​​​​​​​One-on-one appointments via Zoom or phone are available. Email us at transfercenter@csuohio.edu to make an appointment.
Undergraduate Admissions & Student Transitions
  • Campus visit programs/campus tours/recruitment travel are being conducted virtually. Limited in-person campus tours are also available.
  • Online information sessions, virtual campus tours and in-person tours for Undergraduate Admissions can be scheduled at engagecsu.com/visit.
  • One-on-one appointments via Zoom or phone are available and can also be scheduled at engagecsu.com/visit.
  • Other services are available remotely Monday-Friday from 8 a.m. - 5 p.m. by calling 216-523-7416 or emailing admissions@csuohio.edu.
Viking Cards
  • Viking Card office hours: 
    • Jan. 3-15 hours will be 10 a.m.-3 p.m.  
    • Starting Tuesday, Jan. 19, hours will be: Monday-Friday 10 a.m. until 4:30 p.m.   
  • First-time Viking Card holders, please follow this link to get started.
  • Physical distancing will be enforced in queueing and students may be asked to come back at another time to limit lines.