Coronavirus Update

Update on CSU Operations

All services not listed are working remotely.

Academics

If students have academic issues related to remote learning, they should contact their professor. If they are unable to connect with their faculty member, each college has designated a representative who will be available to provide academic assistance. The contact information for each college is as follows:

CollegeEmailPhone
Businessbusinessadvising@csuohio.edu216-687-3786
CLASSclass.advising@csuohio.edu216-687-5040
COSHPcoshpadvising@csuohio.edu216-687-9321
Educationcoe.advising@csuohio.edu216-687-4625
Engineeringengineering@csuohio.edu216-687-2555
Graduatedean.graduatestudies@csuohio.edu216-687-3595
Honorshonors.progam@csuohio.edu 216-687-5559
Lawcmlaw@law.csuohio.edu216-687-5506
Nursingc.a.wheeler@csuohio.edu216-687-3598
Urbanlevincollege@csuohio.edu216-687-2135
Bookstore
  • Beginning August 24, it will be open to the CSU community, 10 a.m. to 4 p.m., Monday-Friday, with access limited to 25 patrons at a time. Online order pickup will continue to be offered outside the bookstore, 8 a.m. to 5 p.m., Monday-Friday for the week of August 24.
Campus411 All-in-1 Enrollment Services (Berkman Hall)
Campus Police
  • The Campus Police Department is open 24 hours a day/7 days a week and can be reached at 216-687-2020. ​​​​​​​
  • Officers will continue to patrol the campus on foot, horseback, bicycle, motorcycle and in vehicles.   
  • Safety escorts are available for students, faculty and staff.
Career Services
The CARE Management Team
Cashier’s Office (Berkman Hall)
  • Walk-up counter operations at Cashier’s Office are suspended
  • Appointments can be made for in-person service by emailing bursar@csuohio.edu
  • All other services are available remotely Monday-Friday from 9 a.m. - 5 p.m. by calling 216-687-5411 or emailing bursar@csuohio.edu​​​​​​​
center for international services and programs

The Center for International Services and Programs (CISP) has transitioned to remote services. All CISP staff continues to be available to support students, faculty and staff, and are available virtually via phone, email and Zoom. The phone line (216-687-3910) is staffed from 8 a.m. – 5 p.m. Monday-Friday or you can email CISP at intlcenter@csuohio.edu. For more information, please visit our website csuohio.edu/international.

Center for Student Involvement
Counseling Center
  • To visit the Counseling Center website, please click here.
  • Group and individual counseling, psychiatry and case management are all available online.
  • Crisis counseling call-in hours are Monday-Friday from 1-3 p.m. After-hours crisis phone counseling is also available.
  • Services are free and confidential for CSU students. 
  • To schedule an appointment or speak with a crisis counselor, please call 216-687-2277.​​​​​​​
CSU Athletics 
  • Athletic Facilities are closed (Woodling, Busbey, Krenzler, Wolstein, Tennis Pavilion).
  • Academic advising available remotely by appointment, contact: 
  • Sports medicine/injury rehab available, by appointment, contact: Jackie Wise, j.k.wise@csuohio.edu
CSU dining

General information may be found below. Please see additional information at dineoncampus.com/csu and csuohio.edu/safe-campus/dining. Please note: For all locations, with the exception of Viking Marketplace and Outtakes, please download the GrubHub app and select “campus dining” to place your pickup order in advance to help maintain social distancing. Enter the code “NOMS” to save $3 on your first GrubHub order.

Viking Marketplace (Student Center, Second Floor): ​​​​​​​
The Viking Marketplace will be open beginning Thursday, August 20, at 4 p.m. Meals will be staff-served and are available for dine-in (with limited seating to comply with social distancing) or take-out. Guests may also exchange a meal plan swipe for a selection of grab-and-go items at the front of Viking Marketplace. NOTE: Viking Marketplace will be closed each day from 2:30 p.m. – 3:30 p.m. for disinfection.

Chili’s (Student Center, First Floor):
Chili’s will open for service on Monday, August 24, at 11 a.m.

Viking Grounds (Student Center, First Floor): 
Viking Grounds will open for service on Monday, August 24, at 7:30 a.m.

Papa John’s (Berkman Hall, First Floor): 
Papa John’s will open for service on Monday, August 24, at 10:30 a.m.

Starbucks at Fenn Shoppe (Fenn Tower Lobby): 
Starbucks (and Fenn Shoppe) will open for service on Monday, August 24, at 10 a.m.

Outtakes Convenience Store (Student Center, Second Floor): 
Outtakes will open for service on Monday, August 24, at 7 a.m.

E-Learning

Remote operations will continue for fall semester. Remote services are available by contacting 216-687-3960 or elearning@csuohio.edu.

Facilities

Facilities Services will be open and can be reached at 216-687-2500.  

  • Enhanced cleaning/disinfecting of all buildings and classrooms will take place with continued focus on high-touch areas. 
  • Grounds and Buildings crew will be onsite.
  • The mailroom will be operational and continuing its morning and afternoon rounds.
  • Actively looking at all areas to adjust for appropriate social distancing per CDC guidelines (adjusting furniture, desks, etc.)
GRADUATION Coaches

Graduation coaching will be done remotely Monday - Friday between 8 a.m. – 5 p.m. For assistance, call 216-687-5136.
 
Nicholas Petty - n.petty@csuohio.edu, 216-299-5449 
Shannon Tate - s.d.tate@csuohio.ed, 216-333-5872 
Leah Grill - l.grill@csuohio.edu, 216-333-4299 
Jasmine Hawkins - j.s.hawkins@csuohio.edu, 216-333-6497 
Samantha Broaddus - s.broaddus@csuohio.edu, 216-333-8851 
Meghan Mukenge - m.mukenge@csuohio.edu, 216-246-8544 
Torieal Gibson - t.gibson@csuohio.edu, 216-246-4294

Health and Wellness 

As of August 3, 2020, we are open to provide health care for a limited number of patients both in-person and remotely. More appointments will be available after August 17, 2020. As our appointment slots are limited, physical exam appointments will be restricted to those students who have the Student Health Insurance or no other insurance until further notice. Please call our offices at 216-687-3649 for more information.

We will be prioritizing seeing those students or employees who are taking classes or working on campus who:

  1. Might have COVID symptoms and need COVID testing. Please quarantine yourself until we see you and you get your test results back.
  2. Have been notified that they are a direct contact of someone who has COVID and needs testing. Please maintain your quarantine until we test you and you get your test results back.
  3. Have the Student Health Insurance, no insurance, live in the residence halls or are health care or education students needing things for their programs.

We will be continuing to offer CSU telehealth visits at no cost to you. Please call us at 216-687-3649 between 8 a.m. - 4:30 p.m. Monday through Friday. We will update this information as needed.

Human Resources
  • On-campus offices have transitioned to remote services.
  • Remote services are available by emailing HR@csuohio.edu or calling 216-687-3636.
Institutional Research
IS&T
  • Help Desk support available remotely and can be reached at 216-687-5050 and/or easy.csuohio.edu.  
  • Help Desk hours:
    • Monday through Thursday from 7:30 a.m. until 10 p.m. 
    • Friday from 7:30 a.m. until 5 p.m.  
    • Saturday from 8 a.m. until 5 p.m.
  • Faculty and staff Desktop Support will be available remotely by contacting the IS&T Help Desk at 216-687-5050 and/or easy.csuohio.edu.  
  • Instructional Technology and Distance Learning services are available by contacting instructionaltech@csuohio.edu.
LGBTQ+ Student Services
Libraries

Law Library:​​​​​​​

  • For Fall Semester, the Law Library will be open from 8 a.m. to 7:30 p.m., Monday-Thursday, to current students, faculty and staff only. Safety protocols will be in place, including reduced occupancy that will be monitored. Entrance to the library will be by CSU ID swipe-card access only. Reference and research assistance will be offered remotely. The library’s computer lab will be open with reduced capacity to allow physical distancing.
  • For more information, visit https://www.law.csuohio.edu/lawlibrary.

Main Library: 

  • Beginning August 24, the Michael Schwartz Library will be open 8 a.m. to 5 p.m., Monday-Friday, to current students, faculty and staff only. Safety protocols will be in place, including limited occupancy, which will be monitored. Entrance will be by CSU ID swipe-card access only. Only the first two floors will be accessible to non-library staff. The library’s computer lab will be open with limited capacity to allow for safe physical distancing. Reference, research and other services will be offered remotely.
  • For more information, visit library.csuohio.edu.
  • For students needing computers or internet access, please call Campus 411 at 216-687-5411.
Lift Up Vikes! Resource Center and Food Pantry

On-campus offices have transitioned to remote services. The staff is available remotely by email with the addresses provided below or calling 216-687-5105. 

  • The Fowler Fund will open during the fall 2020 semester. Updates on that fall 2020 date will be available soon. If you have questions, please email fowlerfund@csuohio.edu.
  • The new Lift Up Vikes Food Pantry is now open for the Fall 2020 semester in its new space in Berkman Hall. Students MUST pre-register one week in advance to receive a pre-packaged bag of food during this no-contact distribution. Please click here for more information and to sign up for a time. 
  • Locations of other food pantries can be found at csuohio.edu/liftupvikes.​​​​​​​​​​​​​​
Mareyjoyce Green Women’s Center 
  • We aren't on campus, but we are still here for you! The Women's Center has a semester full of engaging virtual programs and services planned. Please visit csuohio.edu/womenscenter for detailed information. Programs include Superhero Hour for students who are also moms; Internationally Speaking, a time for international and domestic students to talk about issues important to women across the globe, practice English language skills and learn about different cultures; Women on Topic coffee hour; Healthy Relationships; Birth Control A-Z; and more. New programs will be added throughout the semester.
  • What do you need to succeed? If you need assistance navigating the University, want to chat/have a guiding conversation or need to be connected with additional on- or off-campus resources, please call 216-267-3574 or email J.L.Keller@csuohio.edu. Be sure to check us out on Instagram @clestate_womens_center. 
Marketing and Communications
Mathematics Learning Center
Office of Business Affairs
  • On-campus offices have transitioned to remote services for the following areas under the Office of Business Affairs: Budgeting, Accounting & Finance, Purchasing, Accounts Payable and Payroll
  • Other areas under the Office of Business Affairs, including Bookstore, Campus Police, Dining, Facilities, IS&T, Recreation Center, Residence Life and Viking Card, are listed separately on this page
  • For review of budget and/or finance-related matters or questions, including purchasing, please email your requests to: vpbusinessaffairs@csuohio.edu and/or leave a voice mail message at: 216-687-3673. 
Office of the Dean of Students 
Office of Disability and Testing Services
  • Disability Services' on-campus offices are operating remotely until further notice.
  • Testing Services is restricted to proctoring exams for students approved for testing accommodations through ODS and OIE, and who are enrolled in face-to-face courses. All tests will be administered by appointment only. Drop-in requests will not be accommodated. All other testing will be moved remotely in partnership with the faculty member and student.
  • Any other needs will be addressed by appointment only.
  • For questions or to schedule an appointment for Disability Services, please email ods@csuohio.edu or call 216-687-2015.
  • For testing questions, please email testingservices@csuohio.edu.
  • For access to Disability and Testing Virtual Help desk, please visit csuohio.edu/disability or csuohio.edu/testingservices as well as for more specific information about contacting or hours of availability.
Office of Diversity
  • On-campus offices for the Division of Diversity, Inclusion and University Engagement, as well as the Office of Inclusion and Multicultural Engagement and the Pratt Center, will continue to operate remotely for fall semester. Remote services will be available by contacting 216-687-9234 or 216-687-9396.
  • Sullivan-Deckard Scholars can contact April Waltonen at 216-324-1913 or reach her via email at a.d.waltonen@csuohio.edu to access remote support.  
Office of General Counsel 
  • On-campus office will continue to be closed. Legal services will continue to be provided remotely until further notice.
  • For review of contracts, other documents or legal questions, please email your requests to legal@csuohio.edu. Voice messages can be left at 216-687-3543. Every attempt will be made to respond to questions or requests for legal services as soon as possible.
Office of Institutional Equity
  • Remote operations will continue for fall semester.
  • Remote services are available by calling 216-687-2223 or emailing OIE@csuohio.edu
Office of the President
  • Staff in the office will be operating remotely.
  • Voice messages can be left at: 216-687-3544. Voice messages will be retrieved several times per day. Every attempt will be made to respond to questions and issues within 24-48 hours.
Office of the Provost  
  • Staff in the office will be continue operating remotely for fall semester.
  • Voice messages can be left at 216-687-3588. Voice messages will be retrieved several times per day. Every attempt will be made to respond to questions and issues within 24-48 hours. 
Office of Research, including SPRS and Technology Transfer Office
  • Remote service delivery will continue through the fall semester.
  • Remote services are available by contacting 216-687-9364.
  • The Animal Research Facility will be open to staff only.
Recreation Center 
  • The Recreation Center will open with restricted hours and reduced capacity, seven days a week, to students only starting September 4.
  • Faculty and staff will be welcomed in a later phase, conditions permitting.
  • Open recreation only will be available — all programming (group classes, instruction, etc.) will remain virtual.
  • Please visit the Rec Center website for important new protocols and policies.
  • Hours will be:
    • Monday: 6:30 a.m. - 9:30 a.m. and 6 p.m. - 8 p.m.  
    • Tuesday: 6:30 a.m. - 8 a.m. and 4 p.m. - 8 p.m.
    • Wednesday: 6:30 a.m. - 9:30 a.m. and 6 p.m. - 8 p.m.
    • Thursday: 6:30 a.m. - 8 a.m. and 4 p.m. - 8 p.m.
    • Friday: 6:30 a.m. - 9:30 a.m. and 12 p.m. - 7 p.m.
    • Saturday:  10 a.m. - 4:30 p.m.
    • Sunday: 10 a.m. - 4:30 p.m.  
Residence Life

The Residence Life Office is open Monday through Friday, 8 a.m. - 5 p.m. If you need to reach the Residence Life staff, please call 216-687-5196 or email reslife@csuohio.edu.

Student Center

The Student Center will be accessible:

  • Monday-Thursday: 6 a.m. to 9 p.m.
  • Friday: 6 a.m. to 8 p.m.
  • Saturday-Sunday: 8 a.m. to 8 p.m.
student success and Advising
Tutoring & Academic Success Center (TASC)
  • The Tutoring & Academic Success Center’s services (Tutoring, SI, SLA, Success Coaching and Software Coaching) will be available online starting Monday, August 24, 2020. Updates will be available on csuohio.edu/tutoring. While the TASC staff is working remotely, please call 216-687-2012 or email tutoring@csuohio.edu for questions and assistance.
title ix
  • Reporting processes and support services are available for victims, survivors and respondents in matters relating to sexual harassment, including sexual assault, sexual exploitation, domestic and dating violence and stalking. Learn more at csuohio.edu/titleix.
  • Remote services are available by calling 216-687-2223 or emailing OIE@csuohio.edu.
Transfer Center
  • Services are available remotely Monday-Friday from 8 a.m. – 5 p.m. by calling 216-687-5568 or emailing transfercenter@csuohio.edu.
  • One-on-one appointments via Zoom or phone are available. Call 216-687-5568 to make an appointment.
Undergraduate Admissions & Student Transitions
  • All campus visit programs/campus tours/recruitment travel are being conducted virtually.
  • Online information sessions and virtual campus tours for Undergraduate Admissions can be scheduled at engagecsu.com/visit.
  • One-on-one appointments via Zoom or phone are available and can also be scheduled at engagecsu.com/visit.
  • Other services are available remotely Monday-Friday from 8 a.m. - 5 p.m. by calling 216-523-7416 or emailing admissions@csuohio.edu.
Veteran Student Support Services

The Veteran and Military Success Center has moved to remote services. The staff of the center can be reached by calling 216-875-9996, emailing vssp@csuohio.edu or accessing our virtual front-desk on zoom at room #: 475 577 866.

Viking Cards
  • For the week of August 31, the Viking Card office in Berkman Hall, Room 112, will be open Monday through Friday, 9 a.m. to 5 p.m., for students to get their Viking Card IDs. 
  • Physical distancing will be enforced in queueing and students may be asked to come back at another time to limit lines.