Care at CSU

Reporting a Concern


Reports to the CARE Team will be reviewed throughout the day, during regular business hours. They are not monitored after hours, on weekends, or during official university holidays.

If you have an immediate concern about someone’s health or safety, please contact emergency services by calling the CSU Police Department (216-687-2020) or by calling 9-1-1.

Why Report?
If you have concerns regarding a student, staff or faculty member at CSU, you may make a referral to the CARE Team.
Some reasons people commonly make referrals include:

  • Concerns related to physical health, illness, or wellbeing
  • Concerns related to mental health and emotional wellbeing
  • Interpersonal relationship issues
  • Loss of a loved one
  • Concerns related to finances, housing, or food scarcity
  • Academic concerns related to performance, attendance, or retention

By making a referral, you can help members of our CSU community connect with support and resources. If you wish to remain anonymous, you can let us know as well.

How to Report:
All referrals to the CARE Team can be sent to

What Happens After a Report?:
You will receive confirmation of the receipt of your email within 2 business days, and will receive follow-up information as appropriate. Information is shared on a need-to-know basis in accordance with FERPA.

The Care Management Team will provide initial outreach to students. If appropriate, the student will make arrangements to meet with a team member to discuss their present needs and the reported concerns.

Reports are reviewed weekly in CARE Team meetings. The goal of these meetings is to effectively share information to determine the most appropriate interventions, and to ensure that students are provided with the best support for their needs. The Care Management Team also meets to review cases and coordinate case management services.