Information Services and Technology
Introduction
The Information Services and Technology (IS&T) department is responsible for ensuring that Cleveland State University's information technology resources are aligned with the strategic priorities of the institution. We ensure that the IT services are dependable, easy to use, cost efficient and operate effectively.
The goal of Information Services and Technology is to support CSU's core missions of education, research, service and accessibility. We recognize that these can only be achieved by working in partnership with students, faculty and staff to reach their goals.
IS&T is responsible for developing effective IT policies, procedures and standards, soliciting customer input regarding their substance and rationale. IS&T strongly advocates the use of and adherence to standards as a key step in providing a scaleable, common and affordable CSU computing environment.
IS&T strives to be the IT services partner of choice, delivering customer focused quality services and support products that add value to the overall CSU community.
Return to IS&T Menu | Return to top
Cleveland State Web Sites
Through the use of technology, students can explore faster and better ways to find books, do research on the Internet, and communicate with others around the world. The following is a brief description of the many services that are available to our students.
University Web Site:
(http://www.csuohio.edu)
Cleveland State University has a Web site full of useful information. Anyone who has a personal computer and access to the Internet can get information about the university.
A wide variety of information is available from the university Web site, including an international student guide, a student admissions guide, a campus map with photos of all buildings, directories on how to reach Cleveland State and where to park. In addition, each college has its own home page, which includes a general description, course offerings, faculty profiles, information about special programs, and more. Many individual departments and professors also have their own Web pages.
Useful Web Sites:
IS&T Call Center: http://www.csuohio.edu/offices/ist/needhelp/call_center.html
IS&T Knowledgebase for computer-related questions/issues: http://askIT.csuohio.edu
Computer labs, equipment & hours, etc.: http://www.csuohio.edu/offices/ist/studentcomputing/labs.html
CampusNet to register for courses, view grades, print unofficial transcript, etc.: https://campusnet.csuohio.edu/index.jsp.
IS&T Technology Information and Services: http://www.csuohio.edu/offices/ist
Return to IS&T Menu | Return to top
Free Dial-up Internet Access for Home
Each month, Cleveland State provides students with 500 hours of free Internet dial-up service. To use the Internet account, a dial-up connection needs to be added to the student's home computer. Instructions on this service are available online at http://www.csuohio.edu/offices/ist/getconnected/internet_access_at_home.html and in paper form at RT 1104. Students can also contact the Call Center for instructions at 216-687-5050.
The Internet Access account log-on name is the student's CSU ID. The password is the student's CampusPass. Students who do not know their ID or CampusPass can contact the Call Center for assistance.
Return to IS&T Menu | Return to top
Free Virus-Scanning & Internet-Related Software
IS&T provides free virus scanning software on a CD which includes access to free weekly updates. The CD is available from RT 1104 and includes instructions for set-up and use. In addition, IS&T provides a CD containing several freeware and shareware packages through IAP (Internet Access Pack). This free CD can be picked up at RT 1104.
Return to IS&T Menu | Return to top
Electronic Mail (E-mail)
Every applicant and registered Cleveland State student — part-time, full-time, undergraduate, graduate and law — has an account on the campus e-mail system. Students who prefer to forward their Cleveland State e-mail to another e-mail address can do so in CampusNet or by contacting the Call Center (216-687-5050). As emergency notifications, special events, and other student-specific announcements are sent via e-mail, IS&T recommends that students check their Cleveland State e-mail regularly or forward their Cleveland State e-mail to another e-mail address.
For help accessing your e-mail, contact the Call Center at 216-687-5050 or check out the following Web site: http://www.csuohio.edu/offices/ist/getconnected/email.html.
E-mail is available from any networked PC, anywhere. Access to your e-mail is available from the 'Campus Email' link on the Cleveland State home page or by going directly to the following URL: https://webmail.csuohio.edu/. If you prefer, you can also access your e-mail via Outlook, Outlook Express, Eudora, or other POPmail clients. Instructions for using these POPmail clients are available from the IS&T CSU E-mail resource page located at http://www.csuohio.edu/offices/ist/getconnected/email.html.
Return to IS&T Menu | Return to top
CampusNet
CampusNet is a user-friendly information system available to students from any computer with an Internet connection, including home computers, on-campus kiosks, and campus networked computers. The Internet address for the CampusNet system is: https://campusnet.csuohio.edu/index.jsp.
Using CampusNet, students can register for classes, add and drop classes, and pay their bursar's accounts. In addition, CampusNet provides commonly requested student information. A student may view and print his or her Bursar's account balance, registration schedule, course list, financial-aid award amount, student record information, unofficial transcript, and personal information, such as address and e-mail address.
CampusNet is accessible with your CSU ID and CampusPass. Students who do not know their ID or CampusPass can contact the Call Center at 216-687-5050.
Return to IS&T Menu | Return to top
Computer Use on Campus
Discounts on Purchases
Students may purchase Apple and HP computers at significant discounts through the university partnership with these vendors. They can get more information by visiting the IS&T Shopping PCs website at http://www.csuohio.edu/offices/ist/shoppingpcs/.
Laptop Loaners through the Mobile Campus
The Mobile Campus, located in Main Classroom Plaza level, provides free laptop loaners to students for up to four hours per loan. These laptops can include either a floppy or CD/RW/DVD drive. There is no cost to either signup for the program or to borrow the laptops. For more information, including hours of operation, please visit http://www.csuohio.edu/offices/ist/studentcomputing/mobilecampus.html.
Student Laptop Use on Campus
Students may use their own laptops on campus or may borrow a wireless laptop from the Mobile Campus, located in the Main Classroom Plaza level.
WIRELESS: The entire campus is wireless. Students can use their own laptop to connect to the Internet using the university wireless network, WoWnet (WithOut Wires network). A wireless card configured for the CSU wireless network and a CSU ID and CampusPass is all you need.
NETWORK DROPS: Students who want to connect their laptop to the Internet on campus using an Ethernet card will need:
- An Ethernet card set-up for the Cleveland State environment. Instructions available in the computer labs and RT 1104
- Their CSU ID and CampusPass (available from the IS&T Call Center at 216-687-5050)
- A port to plug into, available in each General Purpose Lab, the library, the law library and areas of Urban Studies
- A network cable
Campus Connection Lounge
The Campus Connection Lounge, located in the Main Classroom Plaza level, is available for casual computer use. Over 50 computers, including Macs, are available with MS Office, Internet-access, e-mail access, etc. To use a lounge computer, students will need their CSU ID and CampusPass. The Call Center can help students who do not know these (216-687-5050). The lounge provides up to 2,000 pages of free printing per semester. For a schedule of hours, please go to: http://www.csuohio.edu/offices/ist/studentcomputing/connlounge.html.
General Purpose Labs
Student labs are available across the campus. General Purpose Labs are located in Rhodes Tower 403 (in the Main Library), Stilwell Hall 128, Main Classroom 446, Fenn Tower 103, Business Building 23 and Urban Affairs Building 39 and 40. The General Purpose Labs are quiet study areas which provide up to 2,000 pages free printing per semester and scanning. Stilwell Hall lab also has two group work areas where 4-5 students can use a PC together. For a list of hours, software and equipment, visit the following Web site: www.csuohio.edu/offices/ist/studentcomputing/labs.html.
In the labs, students can use software such as the current Microsoft Office Suite of products, SAS and SPSS statistical software. They can also perform research on the Internet and check e-mail. Lab assistants are available to answer questions and help with problems.
To use the labs, students will need to sign in using their CSU ID and CampusPass (available from the Call Center at 216-687-5050).
College Computing Labs
In addition, many colleges maintain their student labs. Lab locations are listed at http://www.csuohio.edu/offices/ist/studentcomputing/labs.html with information about available equipment and hours of operation.
Return to IS&T Menu | Return to top
Microsoft Office
Through a special contract with Microsoft, the university offers a significant discount on most Microsoft products to students. For information about available products, contact the IS&T Call Center at 216-687-5050. The Microsoft special deals include Microsoft Office (Word, Excel, Access, Outlook and PowerPoint) and Microsoft Operating System upgrades.
Return to IS&T Menu | Return to top
Software Training
Hundreds of free, non-credit computer-related courses are available online. These can be used from any Internet-accessible computer. Topics ranging from Word to Team Building are covered. In addition, hundreds of online reference books are available. To access these courses, visit http://www.csuohio.edu/offices/ist/services/training and use your CSU ID and CampusPass to login. For help with these, please contact the Call Center at 687-5050.
Students who work for the university and need training for their work can attend classroom-based computer-related training sessions offered to faculty and staff through IS&T Training (See http://www.csuohio.edu/offices/ist/services/training).
Return to IS&T Menu | Return to top
IS&T Call Center
The IS&T Call Center provides technical and software assistance to students, staff, and faculty. The IS&T Call Center can assist with Internet access, e-mail, and many other technical problems.
Contact the IS&T Call Center by
- checking the Web site: http://www.csuohio.edu/offices/ist/needhelp/call_center.html
- coming to RT 1104
- e-mailing a question to callcenter@csuohio.edu
- calling 216-687-5050.
IS&T Call Center normal hours during fall and spring semesters are:
Day |
Phone Hours |
Walk-in Hours |
|---|---|---|
| Sun | Closed | Closed |
| Mon | 7:30 a.m. - 10 p.m. | 8 a.m. - 5 p.m. |
| Tue | 7:30 a.m. - 10 p.m. | 8 a.m. - 5 p.m. |
| Wed | 7:30 a.m. - 10 p.m. | 8 a.m. - 5 p.m. |
| Thu | 7:30 a.m. - 10 p.m. | 8 a.m. - 5 p.m. |
| Fri | 7:30 a.m. - 5:30 p.m. | 8 a.m. - 5 p.m. |
| Sat | 7:30 a.m. - 5:00 p.m. | Closed |
Check the Web site for vacation, holiday and summer hours (http://www.csuohio.edu/offices/ist/needhelp/call_center.html).
Return to IS&T Menu | Return to top
System News
IS&T also maintains a phone line with a recording listing any current system outages. System News line is updated each weekday. Call 216-687-5252.
Return to IS&T Menu | Return to top
Campus Mailbag
When the university needs fast communication with students, we add a notice to the Campus Mailbag which is accessible from a link on the MyCSU page: mycsu.csuohio.edu. These messages help students keep in touch with campus events and announcements.
Return to IS&T Menu | Return to top
Online Learning
Some classes use a course management system called Blackboard to enhance or take the place of traditional classroom instruction. Each professor using Blackboard or other Web-enhanced course materials will provide students with directions for access and use.
Return to IS&T Menu | Return to top
IS&T Communications - ask the CIO & info@csuohio.edu
IS&T provides a monthly newsletter online at http://www.csuohio.edu/offices/ist/newsletter/. When students have specific information technology-related questions, they can send an e-mail directly to the IS&T CIO at askcio@csuohio.edu.