Resources and Facilities

Information Services and Technology

Introduction

The Information Services and Technology (IS&T) department is responsible for ensuring that Cleveland State University's information technology resources are aligned with the strategic priorities of the institution. We ensure that the IT services are dependable, easy to use, cost efficient and functionally sound.

The goal of Information Services and Technology is to support CSU's core missions of education, research, service and accessibility. We recognize that these can only be achieved by working in partnership with students, faculty and staff to reach their goals.

IS&T is responsible for developing effective IT policies, procedures and standards, soliciting customer input regarding their substance and rationale. IS&T strongly advocates the use of and adherence to standards as a key step in providing a scaleable, common and affordable CSU computing environment.

IS&T strives to be the IT services partner of choice, delivering customer-focused, quality services and support products that add value to the overall CSU community.

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Cleveland State Websites

Through the use of technology, students can explore faster and better ways to find books, do research on the Internet, and communicate with others around the world. The following is a brief description of the many services that are available to our students.

University Website:
(http://www.csuohio.edu)

Cleveland State University has a website full of useful information. Anyone who has a personal computer and access to the Internet can get information about the university.

A wide variety of information is available from the university website, including an international student guide, a student admissions guide, a campus map with photos of all buildings, directories on how to reach Cleveland State and where to park. In addition, each college has its own home page, which includes a general description, course offerings, faculty profiles, information about special programs, and more. Many individual departments and professors also have their own web pages.

Useful Websites:

IS&T Call Center: http://www.csuohio.edu/offices/ist/needhelp/call_center.html

IS&T Knowledgebase for computer-related questions/issues: http://askIT.csuohio.edu

Computer labs, equipment & hours, etc.: http://www.csuohio.edu/offices/ist/studentcomputing/labs.html

CampusNet to register for courses, view grades, print unofficial transcript, etc.:  https://campusnet.csuohio.edu/index.jsp.

IS&T Technology Information and Services: http://www.csuohio.edu/offices/ist

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Free Virus-Scanning & Internet-Related Software

IS&T provides free virus scanning software on a CD which includes access to free weekly updates. The CD is available from RT 1104 and includes instructions for set-up and use. In addition, IS&T provides a CD containing several freeware and shareware packages through IAP (Internet Access Pack). This free CD can be picked up at RT 1104.

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Electronic Mail (E-mail)

Every applicant and registered Cleveland State student — part-time, full-time, undergraduate, graduate and law — has an account on the campus e-mail system. Students who prefer to forward their Cleveland State e-mail to another e-mail address can do so in CampusNet or by contacting the Call Center (216-687-5050). As emergency notifications, special events, and other student-specific announcements are sent via e-mail, IS&T recommends that students check their Cleveland State e-mail regularly or forward their Cleveland State e-mail to another e-mail address.

For help accessing your e-mail, contact the Call Center at 216-687-5050 or check out the following website: http://www.csuohio.edu/offices/ist/getconnected/email.html.

E-mail is available from any networked PC, anywhere. Access to your e-mail is available from the 'Campus Email' link on the Cleveland State home page or by going directly to the following URL: https://webmail.csuohio.edu/. If you prefer, you can also access your e-mail via Outlook, Outlook Express, Eudora, or other e-mail clients. Instructions for using these clients are available from the IS&T CSU E-mail resource page located at http://www.csuohio.edu/offices/ist/getconnected/email.html.

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CampusNet

CampusNet is a user-friendly information system available to students from any computer with an Internet connection, including home computers, on-campus kiosks, and campus networked computers. The Internet address for the CampusNet system is: https://campusnet.csuohio.edu/index.jsp.

Using CampusNet, students can register for classes, add and drop classes, and pay their bursar's accounts. In addition, CampusNet provides commonly requested student information. A student may view and print his or her Bursar's account balance, registration schedule, course list, financial-aid award amount, student record information, unofficial transcript, and personal information, such as address and e-mail address.

CampusNet is accessible with your CSU ID and CampusPass. Students who do not know their ID or CampusPass can contact the Call Center at 216-687-5050.

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Computer Use on Campus

Discounts on Purchases

Students may purchase Apple and HP computers at significant discounts through the university partnership with these vendors. They can get more information by visiting the IS&T Shopping PCs website at http://www.csuohio.edu/offices/ist/shoppingpcs/.

Laptop Loans through the Mobile Campus

The Mobile Campus provides free laptop loans to students for up to four hours per loan. These laptops can include either a floppy or CD/RW/DVD drive. There is no cost to either signup for the program or to borrow the laptops. For more information, including hours of operation, please visit http://www.csuohio.edu/offices/ist/studentcomputing/mobile_campus.html.

Student Laptop Use on Campus

Students may use their own laptops on campus or may borrow a wireless laptop from the Mobile Campus, located in the Main Classroom Plaza level.

WIRELESS:The entire campus is wireless. Students can use their own laptop to connect to the Internet using the university wireless network. A wireless card configured for the CSU wireless network and a CSU ID and CampusNetPassword is all you need.

NETWORK DROPS: Students who want to connect their laptop to the Internet on campus using an Ethernet card will need:

  1. An Ethernet card set-up for the Cleveland State environment. Instructions available in the computer labs and RT 1104
  2. Their CSU ID and CampusPass (available from the IS&T Call Center at 216-687-5050)
  3. A port to plug into, available in the library, the law library and areas of Urban Studies
  4. A network cable

Campus Connection Lounges

The Campus Connection Lounges are available for casual computer use. Over 50 computers, including Macs, are available with MS Office, Internet access, e-mail access, etc. To use a lounge computer, students will need their CSU ID and CampusPass. The Call Center can help students who do not know these (216-687-5050). The lounge provides up to 2,000 pages of free printing per semester. For a schedule of hours, please go to: http://www.csuohio.edu/offices/ist/studentcomputing/connlounge.html.

General Purpose Labs

Student labs are available across the campus. General Purpose Labs are located in Rhodes Tower 403 (in the Main Library), Stilwell Hall 128, Main Classroom 446, Fenn Tower 103, Business Building 23 and Urban Affairs Building 39 and 40. The General Purpose Labs are quiet study areas which provide up to 2,000 pages free printing per semester and scanning. Stilwell Hall lab also has two group work areas where 4-5 students can use a PC together. For a list of hours, software and equipment, visit the following website: www.csuohio.edu/offices/ist/studentcomputing/labs.html.

In the labs, students can use software such as the current Microsoft Office Suite of products, SAS and SPSS statistical software. They can also perform research on the Internet and check e-mail. Lab assistants are available to answer questions and help with problems.

To use the labs, students will need to sign in using their CSU ID and CampusPass (available from the Call Center at 216-687-5050).

College Computing Labs

In addition, many colleges maintain their student labs. Lab locations are listed at http://www.csuohio.edu/offices/ist/studentcomputing/labs.html with information about available equipment and hours of operation.

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Mobile Applications

The CSU Mobile Application help students to quickly find the important information they need to navigate the CSU campus, find computer labs, locate dining and parking facilities, look up the academic calendar, browse major/minor information and more. The CSU Mobile App is available for the iPhone, Blackberry and Android phones, and the iPad. For more information, please visit http://mycsu.csuohio.edu/mobileapps.

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Microsoft and Adobe Software

Through a special contracts with Microsoft and Adobe, the university offers a significant discount on most Microsoft and Adobe  products to students. For information about available products, contact the CSU Bookstore at 216-687-2128. The Microsoft special deals include Microsoft Office (Word, Excel, Access, Outlook and PowerPoint) and Microsoft Operating System upgrades.  Adobe special deals include Photoshop, Acrobat Reader, Dreamweaver and various software suites.

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Software Training

Hundreds of free, non-credit computer-related courses are available online. These can be used from any Internet-accessible computer. Topics ranging from Microsoft Word to Team Building are covered. In addition, hundreds of online reference books are available. To access these courses, visit http://www.csuohio.edu/training and use your CSU ID and CampusPass to login. For help with these, please contact the Call Center at 687-5050.

Students who work for the university and need training for their work can attend classroom-based computer-related training sessions offered to faculty and staff through IS&T Training (See http://www.csuohio.edu/offices/ist/services/training).

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IS&T Call Center

The IS&T Call Center provides technical and software assistance to students, staff, and faculty. The IS&T Call Center can assist with Internet access, e-mail, and many other technical problems.

Contact the IS&T Call Center by

IS&T Call Center normal hours during fall and spring semesters are:

Day

Phone Hours

Walk-in Hours

Sun Closed Closed
Mon 7:30 a.m. - 10.00p.m. 8.00 a.m. - 5.00 p.m.
Tue 7:30 a.m. - 10.00 p.m. 8.00 a.m. - 5.00 p.m.
Wed 7:30 a.m. - 10.00 p.m. 8.00 a.m. - 5.00 p.m.
Thu 7:30 a.m. - 10.00 p.m. 8.00 a.m. - 5.00 p.m.
Fri 7:30 a.m. - 5:30 p.m. 8.00 a.m. - 5.00 p.m.
Sat 7:30 a.m. - 5:00 p.m. Closed

Check the website for vacation, holiday and summer hours (http://www.csuohio.edu/offices/ist/needhelp/call_center.html).

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PC Repair Shop

The PC Repair Shop is a for-fee repair service for personally owned student, faculty and staff PCs, Notebooks, and Apple computers.The PC Repair shop is located inside the SH 128 Lab and is open Monday through Thursday 9am to 5pm.Equipment may also be dropped off at the Mobile Campus Laptop Loan program outside of those hours.Check the website for more information and pricing (http://www.csuohio.edu/offices/ist/services/student/computer_repair.html).

System News

IS&T also maintains a phone line with a recording listing any current system outages. System News line is updated each weekday. Call 216-687-5252.

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Campus Mailbag

When the university needs fast communication with students, we add a notice to the Campus Mailbag which is accessible from a link on the myCSU page: mycsu.csuohio.edu. These messages help students keep in touch with campus events and announcements.

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Online Learning

Some classes use a course management system called Blackboard to enhance or take the place of traditional classroom instruction. Each professor using Blackboard or other Web-enhanced course materials will provide students with directions for access and use.

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IS&T Communications - ask the CIO & info@csuohio.edu

IS&T provides newsletters online at http://www.csuohio.edu/offices/ist. When students have specific information technology-related questions, they can send an e-mail directly to the IS&T CIO at askcio@csuohio.edu.

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