Treasury Services

Student Receivables and Collections

The Student Receivables and Collection Department is responsible for the recovery of monies owed to the University. This collective debt includes:

  • Outstanding Student / Faculty / Staff Account Balances
  • Federal Perkins Student Loans
  • Cleveland Marshall Bar Loans
  • Calvitti Loans
  • Shell Loans
  • Reminger Loans
  • Nursing Faculty Loans

If your student account is in a delinquent or defaulted status, a hold is placed on your account. A financial hold will block registration, the release of transcripts and the issuance of a diploma. These requests will be denied until the delinquency or default has been resolved. Outstanding financial obligations include parking fines, unpaid parking tickets, unreturned books to the library, unpaid tuition and fees, unpaid Title IV returns and incomplete Exit Loan interviews.

All account balances not paid in full when due are the sole responsibility of the student. The student is responsible for all costs incurred by the University to collect such debt. This may include, but is not limited to, late fees, collection costs, litigation / attorney's fees, court costs and interest. Our Collections staff is available to discuss your financial difficulties and recommend a repayment agreement.

Late Fees

Students enrolled in a budget payment plan are assessed a $50 late payment fee each month a late payment is received, a partial payment is made, or no payment is received. Students not enrolled in a payment plan are assessed a late payment fee of $100 each month their account remains unpaid.

Late fees are assessed the day after our due dates.  The first late fee is assessed after the late add period concludes (after 1 week in Fall and Spring, after 3 days in Summer). Students anticipating financial aid are not exempt from being assessed late fees. Please plan accordingly and submit your documents early. Late fees are not reversed because a student was selected for verification.

Collection Fees

After multiple late or partial payments, your student account will be assessed an additional collection fee as indicated below, based on the outstanding balance of your student account: Students with a past due balance on their account cannot purchase a transcript or register for an upcoming semester.

  • $100 if your account balance is less than $1,000
  • $200 if your account balance is over $1,000

Your student account may also be assigned to one of three collection units.

CSU's In-House Collections

If your student account balance is delinquent, your account can remain with the University's In-House Collections area until the balance is paid in full as long as a repayment agreement is signed.  While you continue to make monthly payments your account will not accrue additional penalties.  Failure to make a scheduled payment based on the payment terms will immediately escalate your account to ECSI for additional billing activities.  Any future enrollment will be removed if you do not adhere to the terms documented in your payment agreement.  Students are not permitted to carry a balance from one term to the next for multiple semesters.

  • Account Balance is under $1,000, student is seeking to enroll (SD2)
    • Student must sign a 3 month repayment agreement
    • 1st installment is due immediately
    • Flag will be updated to permit future enrollment when initial installment clears the bank
    • Payments are due on the 1st of the month
    • Account is escalated to ECSI if 2nd or 3rd installments are not paid timely
  • Account Balance is over $1,000, student is seeking to enroll (SD2)
    • First installment must bring remaining installment to under $1,000
    • Student must sign a 3 month repayment agreement to cover remaining $1,000 balance
    • Flag will be updated to permit future enrollment when initial installment clears the bank
    • Payments are due on the 1st of the month
    • Account is escalated to ECSI if any payment is not made timely
  • Account Balance is over $1,000, student is NOT seeking to enroll (SFD)
    • Repayment agreement can be up to 12 months
    • Installments can be made payable on the 1st or 15th of each month
    • Student is not permitted to enroll until balance is paid in full
    • Account is escalated to ECSI if any payment is not made timely

Third Party Billing and Credit Bureau Reporting

Cleveland State utilizes an outside billing service, ECSI, to assist in our collection efforts. After multiple late or partial payments, your student account will be forwarded to ECSI, for further action.  A billing service fee of $50 is added to your student account to cover administrative costs.  ECSI reports all unpaid debts over $1,000 to three of the four national credit bureaus (Equifax, Trans Union and Innovis).

All payments, questions and other correspondence should be sent to their attention once their billing begins. Your first bill from ECSI will include login information to allow secure payments to be made online. ECSI can be reached at 1-888-549-3274 or www.ecsi.net. Once your delinquent student account has been forwarded to ECSI, payment arrangements must be made through their office. Students are not permitted to register or purchase a transcript until their account with ECSI is paid in full. An account that remains unpaid with ECSI for 18 months will be automatically forwarded to the Ohio Attorney General's Office.

Ohio Attorney General's Office

Delinquent accounts that are not resolved with the University's in-house Collections staff or our third party billing designees must be assigned, as required by state statute, to the Ohio Attorney General's Office. The Attorney General's Office will apply the full range of collection efforts to resolve the debt, including but not limited to withholding state tax refunds and legal action. Attorney fees and collection costs based on a percentage of your outstanding debt, will be assessed to your student account. The Ohio Attorney General's Office can be reached at 1-888-665-5440. Students are not permitted to register or purchase a transcript until their account is paid in full with the Attorney General's Office. Students whose accounts have been forwarded to the Ohio Attorney General's Office must contact them to make payments.

Bankruptcy

Please be aware that your debt to Cleveland State MAY NOT be dischargeable in bankruptcy (see 11 U.S.C. § 523(a)(8)). Our office often receives notice of a bankruptcy filing.  The Attorney General's Office provides legal counsel to Cleveland State regarding compliance with applicable bankruptcy law.