The Student Receivables and Collection Department is responsible for the recovery of monies owed to the University. This collective debt includes:
- Outstanding Student / Faculty / Staff Account Balances
- Federal Perkins Student Loans
- Cleveland Marshall Bar Loans
- Calvitti Loans
- Shell Loans
- Reminger Loans
- Nursing Faculty Loans
If your student account is in a delinquent or defaulted status, a hold is placed on your account. A financial hold will block registration, the release of transcripts and the issuance of a diploma. These requests will be denied until the delinquency or default has been resolved. Outstanding financial obligations include parking fines, unpaid parking tickets, unreturned books to the library, unpaid tuition and fees, unpaid Title IV returns and uncompleted Exit Loan interviews.
All account balances not paid in full when due are the sole responsibility of the student. The student is responsible for all costs incurred by the University to collect such debt. This may include, but is not limited to, late fees, collection costs, litigation / attorney's fees, court costs and interest. Our Collections staff is available to discuss your financial difficulties and recommend a repayment agreement.
Students enrolled in a budget payment plan are assessed a $25 late payment fee each month a late payment is received, a partial payment is made, or no payment is received. Students not enrolled in a payment plan are assessed a late payment fee of $100 each month their account remains unpaid.
Late fees are assessed the day after our due dates, including the first due date of the term. Students anticipating financial aid are not exempt from being assessed late fees. Please plan accordingly and submit your documents early. Late fees are not reversed because a student was selected for verification.
After multiple late or partial payments, your student account will be assessed an additional collection fee as indicated below, based on the outstanding balance of your student account: Students with a past due balance on their account cannot purchase a transcript or register for an upcoming semester.
- $100 if your account balance is less than $1,000
- $200 if your account balance is over $1,000
Your student account may also be assigned to one of three collection units.
CSU's In-House Collections
If your student account balance is delinquent but under $1,000, your account can remain with the University's In-House Collections area until the balance is paid in full. If your delinquent account balance is $200 or more, you MUST sign a payment agreement and your first installment must be cleared before any of the holds will be changed to allow future registration. However, failure to make a scheduled payment based on the payment terms will immediately escalate your account to ECSI for additional billing activities. Any future enrollment will be removed if you do not adhere to the terms documented in your payment agreement.
Third Party Billing and Credit Bureau Reporting
Cleveland State utilizes an outside billing service, ECSI, to assist in our collection efforts. After multiple late or partial payments, your student account will be forwarded to ECSI, for further action unless you sign a payment agreement with the in-house collections staff. A billing service fee of $50 is added to your student account to cover administrative costs. ECSI reports all unpaid debts over $1,000 to the four national credit bureaus (Equifax, Experian, Trans Union and Innovis).
All payments, questions and other correspondence should be sent to their attention once their billing begins. Your first bill from ECSI will include login information to allow secure payments to be made online. ECSI can be reached at 1-888-549-3274 or www.ecsi.net. Once your delinquent student account has been forwarded to ECSI, payment arrangements must be made through their office. Students are not permitted to register or purchase a transcript until their account with ECSI is paid in full. An account that remains unpaid with ECSI for 18 months will be automatically forwarded to the Ohio Attorney General's Office.
Ohio Attorney General's Office
Delinquent accounts that are not resolved with the University's in-house Collections staff or our third party billing designees must be assigned, as required by state statute, to the Ohio Attorney General's Office. The Attorney General's Office will apply the full range of collection efforts to resolve the debt, including but not limited to withholding state tax refunds and legal action. Attorney fees and collection costs based on a percentage of your outstanding debt, will be assessed to your student account. The Ohio Attorney General's Office can be reached at 1-888-665-5440. Students are not permitted to register or purchase a transcript until their account is paid in full with the Attorney General's Office. Students whose accounts have been forwarded to the Ohio Attorney General's Office must contact them to make payments.
Please be aware that educational expenses are NOT dischargeable in bankruptcy (see 11 U.S.C. § 523(a)(8)). Our office often receives notice of a bankruptcy filing. While bankruptcy cases are filed in United States Bankruptcy Court, bankruptcy cases, particularly with respect to the validity of a claim, is dependent upon State Law. All outstanding debts, therefore, are forwarded immediately to the Ohio Attorney General’s Office when we have received notification of a bankruptcy filing. The AG’s Office provides legal counsel to Cleveland State regarding compliance with state law regarding bankruptcy.
Please remember that an academic transcript is the property of the University (see CB-95-14, CB-95-13 and CB-92-14); there is no Federal law which requires the University to release official academic transcripts. Official academic transcripts are withheld for failure to pay tuition, for default on an education debt or failure to repay an education grant overpayment. An unofficial transcript is available to all students, including those who have filed bankruptcy or whose case has been discharged.