Sponsored Programs and Research Services

Research Environment Survey at CSU

2013 vs. 2011 vs. 2010 Survey Results - Sponsored Programs and Research Services Services

Question: 1. Please identify the most recent type of service/interaction with OSPR:

2013 Survey

 

Total responses = 58

2011 Survey

 

Total responses = 124

2010 Survey

 

Total responses = 141

This most recent interaction was the basis for questions 2
through 6.


Question: 2. When initially contacting OPSR, did you reach:

2013 Survey

 

Total responses = 57

2011 Survey

 

Total responses = 120

2010 Survey

 

Total responses = 135


Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

2013 Survey

 

Total responses = 34

2011 Survey

 

Total responses = 77

2010 Survey

 

Total responses = 84


Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

2013 Survey

 

Total responses = 31

2011 Survey

 

Total responses = 140

2010 Survey

 

Total responses = 80


Question: 5. Please rate the response time (time from initial contact through resolution):

2013 Survey

 

Total responses = 54

2011 Survey

 

Total responses = 114

2010 Survey

 

Total responses = 124


Question: 6. Please rate your overall level of satisfaction
based on this interaction:

2013 Survey

 

Total responses = 60

2011 Survey

 

Total responses = 117

2010 Survey

 

Total responses = 136


For questions 7 through 15, Respondents were asked to consider
their overall experience during the last 24 months (not just the
most recent instance).

Question: 7. Usefulness of email notices (considering content
quality and applicability to your interests)

2013 Survey

 

Total responses = 54

2011 Survey

 

Total responses = 103

2010 Survey

 

Total responses = 123


Question: 8. Have you visited the SPRS website within the
last 24 months?

2013 Survey

 

Total responses = 69

2011 Survey

 

Total responses = 139

2010 Survey

 

Total responses = 169

If the response to Question 8 was Yes, Respondents were asked
to complete Questions 9 through 13.


Question: 9. Were you able to find the information you needed
on the website?

2013 Survey

 

Total responses = 49

2011 Survey

 

Total responses = 95

2010 Survey

 

Total responses = 97


Question: 10. Was the website easy to navigate?

2013 Survey

 

Total responses = 48

2011 Survey

 

Total responses = 93

2010 Survey

 

Total responses = 97


Question: 11. Are you aware of the funding search databases
on the SPRS website?

2013 Survey

 

Total responses = 54

2011 Survey

 

Total responses = 104

2010 Survey

 

Total responses = 127


Question: 12. Have you used any of the funding search databases
on the SPRS website?

2013 Survey

 

Total responses = 52

2011 Survey

 

Total responses = 108

2010 Survey

 

Total responses = 128


Question: 13. If yes, which ones?

2013 Survey

 

Total responses = 13

2011 Survey

 

Total responses = 9

2010 Survey

 

Total responses = 8


Question: 14. Please rate the timeliness of New Account Set-Up
(receiving an internal Notice of Award (NOA) containing your project's
Grant ID) as compared to the Sponsor's award date.

2013 Survey

 

Total responses = 59

2011 Survey

 

Total responses = 109

2010 Survey

 

Total responses = 123


Question: 15. Please rate the timeliness of an Account Revision
(NOA issued to re-budget or extend end date) as compared to the
date of your request or agency approval.

2013 Survey

 

Total responses = 58

2011 Survey

 

Total responses = 109

2010 Survey

 

Total responses = 126

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