Cash withdrawals cannot be made from Vikingcash accounts. Vikingcash balances are non-refundable or transferable unless the following conditions are met (subject to an administration fee):

1. DAMAGED CARDS: Immediate transfer of the remaining value from a damaged card to the new card will be made. The damaged card must be relinquished to the card office
2. LOST/STOLEN CARDS: The balance will be transferred to the new card uponre-issuance. If found, the old card must be relinquished to the card office.
3. SEPERATION FROM CSU: Balances of $10 or more may be refunded when an individual officially withdraws from CSU, graduates or terminates employment. The cardholder must have proof of separation from Cleveland State University when applicable. Cardholders with balances less than $10 are encouraged to purchase goods or services on campus with Vikingcash. Accounts with nine months of inactivity will be closed and balances above $10.00 will be refunded to the cardholder.

Lost and stolen cards

If the card is reported lost to the Viking Card Office 216-875-9888 or www.csuohio.edu/services/vcard/olco it is immediately deactivated and the funds are instantly protected against unauthorized use. There is a service charge to replace the Viking Card and at time of re-issuance the account balance will be applied to the new card. Until a card is reported lost, liabilities incurred on or with the card are the responsibility if it’s rightful owner. The University is not liable for financial or criminal repercussion associated with the fraudulent use of the Viking Card.

Vikingcash Statements

The University will provide statements detailing account activity upon request. Requests are to be made at the Viking Card Office MC 112 in person. Complete account transaction information can be accessed at the www.csuohio.edu/services/vcard/olco. No account information will be given over the phone.

Cardholder Acknowledgements

Cardholder acknowledges that by depositing money to the Vikingcash account & by designating such money to be available for the University to provide Blackboard Inc. with directory data for the purpose of promoting the card program & providing information and offerings of product and services.