Recreation Center

Program & Service Policies

General P&P  ||  Facility P&P  ||  Program & Service P&P




Table of Contents 

Refund Policy  ||  Adventure Recreation Programs  ||  Aquatics & Safety Certifications  ||  Camps  ||  Community Leagues  ||  Group Fitness Classes  ||  Massage Services  ||  Monthly Massage Punch Pass  ||  Nutrition Services  ||  Personal Training Services  ||  Premium Fitness Programs  ||  Private Swim & Coaching  ||  Wellness Services

 

All-Program Refund Policy
  • No refunds are given for programs except for documented medical reasons or cancellation of a program by Campus Recreation Services.
  • Transfers on programs are available only up until the close of registration of the original program. Transfers on camp registrations, however, are not permitted.
  • Only one (1) transfer is allowed per registration.
  • Any suspension applies to all areas of Campus Recreation Services.

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Adventure Recreation Programs
  • Adventure Recreation clinics and trips are open to both Recreation Center members and non-members. Rates are subject to membership type.
  • Attendance to all pre-trip meetings is required.

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Aquatics & Safety Certifications and Courses
  • All courses are taught by appropriately certified instructors.
  • Registration ends one week prior to the first class.
  • No refunds will be given.
  • All transfers must be done before registration closes.
  • No refunds will be given for those not meeting pre-test requirements.
  • Enrollment in a certification course does not guarantee certification. Participants must demonstrate proficiency in skills by passing both a written test with 80% or better and a skills test at the end of the session.
  • Attendance is mandatory at all classes.
  • Make up classes will not be offered for classes missed by participants.
  • Participants will be contacted 24 hours in advance if the class is canceled due to lack of enrollment.
  • Campus Recreation Services reserves the right to adjust the schedule, class formats, and instructor.
  • Participants will check in at the Customer Service Desk prior to each class.
  • Parents or guardians are not required to accompany under-aged participants in the building for these courses.
  • You must register and pay in advance for an entire session.
  • Registration for instructional courses will close one week prior to the first class. No late registration will be accepted.
  • There will be no make-up classes.

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Aquatics & Safety Private Swim Lessons & Coaching
  • Please contact Aquatics Coordinator to schedule private swim lessons and private coaching.
  • Failure to show for any appointment, without 24-hour cancellation notice, will result in forfeit of the entire payment. All appointments must be paid at time of scheduling.
  • The Busbey Natatorium [and Recreation Center] may not be used for private or commercial purposes. Examples of prohibited activity include, but are not limited to: organized athletic team or individual practices, personal training, private instruction, sales, solicitation, etc.
  • Please contact instructor if you are going to be late for a session.

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Camps
  • All camps are for children Kindergarten through 14 years of age, regardless of affiliation to Cleveland State University.
  • Non-refundable deposits are required at the time of sign up for each child and each session which will reserve enrollment into that week of camp for which they sign up.
  • A member must be a dues paying member for the 4-previous consecutive months or must purchase 4-upcoming consecutive months in full to qualify for the member indicated rate.
  • Full payment and paperwork for a session is due the Wednesday prior to the upcoming week. Payments not received by the deadline will result in removal from that upcoming week.
  • A late pick-up fee will be charged to parents who do not pick their child on time. The fees for late pick-up are as follows:  4:16 PM—5:00 PM = $5.00 fee, 5:01 PM—5:30 PM = $10.00, after 5:30pm=$1 per minute. 
  • To pick their child up, the parent, guardian or authorized person must present valid identification before the child will be released. The authorized person must be on the camper enrollment form; otherwise the camper will not be released to the individual. Children with parents that work on the Cleveland State University Campus may not be released for the child to travel unescorted to the parent or guardians office. This rule is not subject to interpretation or review. If the child is to be picked up prior to the conclusion of a days activities, the parent must report to the program leader or Competitive Sports and Camps Coordinator who will radio the child’s counselor notifying him/her that the child’s parent is here for the child. The Camp Intern or Competitive Sports and Camps Coordinator will bring the child to the parent.
  • If a child becomes ill during camp hours, the parent/guardian will be notified to immediately pick up the child. If a child has a communicable disease (i.e. pink eye, chicken pox, infection, etc.) a written statement of release must be given to the Competitive Sports Coordinator or Camp Director from the doctor permitting the child’s return to the program. This is for the safety of all children in the program. If a child has experienced vomiting and/or diarrhea in more than one episode, or a fever of or exceeding 100 degrees prior to the start of the camp day, please do not bring your child to camp. If your child develops a fever, vomiting, diarrhea, rash, or complains of not feeling well, he/she will be isolated from the rest of the children and a call to the parent/guardian will be made to request that the child be removed from the camp within one hour of being notified. If the staff deems emergency medical treatment is necessary, the child will be taken to the hospital or emergency care will be summoned. When your child has been free of fever, vomiting, or diarrhea for a period of 24 hours, he/she may return to the program.
  • For camper emergencies, the Competitive Sports and Camps Coordinator or Camp Staff (in the absence of the Competitive Sports and Camps Coordinator) will notify the parent or guardian of the situation. If the parent/guardian is unavailable or cannot be reached, the camp staff will seek emergency medical treatment from qualified medical professionals. In the event emergency medical treatment is necessary, the physician is authorized to provide necessary medical care as needed unless otherwise indicated on the child’s Health History Form. If the parent or guardian still cannot be reached, the camp staff will notify the authorized emergency contact. If the parent or guardian has an emergency and needs to contact their child or camp staff member, the parent/guardian should call the Campus Recreation Services at (216) 802-3200.
  • If your child needs to take medication during program hours the following steps must be completed:
    • 1. The appropriate sections of the Health History Form must be completed by a parent/guardian prior to the child being given prescribed or over-the-counter medication. Any changes in dispensing instructions or amounts require a new form to be completed.
    • 2. Prescription medication must be brought to the staff in the original prescription container. The dosage, times, etc. on the container must match the directions given by the parent/guardian on the medication form. Children and parents are responsible for reminding counselors about taking medicine at certain times on a daily basis and should make arrangements to call in to check on the status at those particular times.  Medication that is not in its original prescription container will not be administered and will not be kept on site.
    • 3. Non-prescription medications must be labeled with the child’s name and in its original container. It shall be administered according to package and/or parental instructions on the medication form. Children and parents are responsible for reminding counselors about taking medicine at certain times on a daily basis and should make arrangements to call in to check on the status at those particular times. 
    • 4. Camp staff will not administer any medication that is outdated.
  • The parent/guardian will be responsible for signing a Hold Harmless Agreement for each child that they enroll in camp. This form notifies the parent of the hazards and inherent risks of participating in a summer day camp. The form also notifies parents that the Summer Camp does not provide insurance for the campers. The parent/guardian should contact their insurance agent regarding insurance coverage for their child.
  • Behavior Problems:
    • 5-Point Policy
      • 1st Written Warning (Parent/Guardian will be notified at time of pick-up.)
      • 2nd Written Warning (Parent/Guardian will be notified at time of pick-up.)
      • 3rd Written Warning (Parent/Guardian will be contacted immediately to inform them of the situation.)
      • 4th Written Warning (Parent/Guardian will be contacted to pick up their camper immediately and the child will be suspended from camp for the remainder of the day and one day following.
      • 5th Written Warning (Parent/Guardian will be contacted to pick up their camper immediately and the child will be removed from the camp program and will NOT be eligible to return.
    • Immediate Dismissal
      • Any child who runs away from the staff will be removed from the program for the remainder of the program. If staff cannot convince the child to return, the police will be called.
      • Any child who harms himself or another will be removed (physical and/or verbal abuse).
      • Any child who abuses staff will be removed.
      • Physical violence is not tolerated in this program. Summer camp staff reserves the right to dismiss a participant whose behavior endangers the safety of themselves or others. 

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Community Leagues
  • Anyone 18 years of age or older is eligible to participate with a photo ID.
  • All community leagues are open to both CSU affiliated and non-CSU affiliated persons.
  • A captain from each team will be required to attend the mandatory captain’s meeting to receive league rules and regulations, building/facility policies and other information, pay team entry fees, and completely fill out the team roster.

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Fitness & Wellness Group Fitness Classes
  • Group Fitness classes averaging fewer than 3 participants in a one (1) month period will be cancelled.
  • Class schedules may be adjusted for winter, spring, and summer breaks as well as recognized national holidays and special events.
  • Participants must bring valid Vking/Rec ID card to the respective group fitness class they wish to attend.
  • Group Fitness programs and instructors will vary each semester.
  • No pre-registration is required. Attendance to all group fitness classes is on a first-come, first-serve basis.
  • Proper swim attire and Viking/Rec Card or Swim Card are required for all Aqua classes.

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Fitness & Wellness Premium Programs
  • You must register and pay in advance for an entire session.
  • Registration for premium programs will close after the first class. No late registration will be accepted after this point.
  • All programs are taught by appropriately certified instructors.
  • No refunds will be given.
  • All transfers must be done before registration closes.
  • Participants will be contacted 24 hours in advance if the class is cancelled due to lack of enrollment.
  • Campus Recreation Services reserves the right to adjust the schedule, class formats, and instructor.
  • Participants will check in at the Customer Service Desk prior to each class.

Pink Gloves Boxing Attendance Policy

  • All participants are able to accumulate three (3) total absences throughout the 10-week Pink Gloves Boxing program.
  • If a participant misses three (3) or fewer classes (including make-up classes attended) throughout the 10-week program, that participant is eligible to Tier Up at the end of the semester and move on to the next tier.
  • If a participant misses more than 3 classes without attending make-up classes that individual will not be permitted to Tier Up.

Pink Gloves Boxing Make-up Class Policy

  • Make-up classes take place in Studio 112 at 7:30a.m. and 5:30p.m. on Fridays.
  • The make-up class signup sheet is posted outside of Studio 112 each week until Thursday at 5p.m.
  • If a participant misses a class due to an illness or conflict that participant is able to make up the class in the same week.
  • Participants may sign up for the make-up class on the signup sheet located outside of Studio 112 or by emailing Melissa Albers, m.a.albers@csuohio.edu with the requested make-up time they wish to attend.
  • Participants must sign up for the designated make-up class time by Thursday at 5p.m.

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Fitness & Wellness Services (Massage Therapy, Nutrition, and Personal Training)
  • The Recreation Center, including Busbey Natatorium, may not be used for private or commercial purposes.  Examples of prohibited activity include, but are not limited to: organized athletic team or individual practices, personal training, private instruction, private swim lessons, sales, and solicitation.
  • All services must be purchased in advance 
  • Sessions are scheduled for one hour and begin at the time mutually agreed upon by the client and the provider (Personal Trainer, Massage Therapist, Registered Dietitian)
  • Hour sessions cannot be split into two 30-minute sessions
  • All cancellations must occur 24 hours in advance
  • The client must call or email the provider (Personal Trainer, Registered Dietitian, Massage Therapist) directly to cancel an appointment
  • The session fee will be assessed if the client fails to attend their scheduled appointment or for any appointment not cancelled 24 hours prior to the scheduled meeting time
  • If the University closes for inclement weather, all appointments will be cancelled.  All session fees will be credited.

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Massage Therapy Services
  • Patrons can purchase Massage Therapy services with cash or credit card at the Pro Shop.
  • Massage Therapy services can be purchased with credit card only by calling 216.802.3200.
  • A fitness and wellness staff member will contact the patron within 2 business days to set up an appointment.
  • All services must be purchased in advance.
  • The client is to arrive 15 minutes prior to the scheduled massage to fill out the massage therapy packet.
  • Failure of the client to arrive 15 minutes prior to the scheduled massage to fill out required paperwork will result in time being removed from the scheduled massage therapy session. 

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Monthly Massage Punch Pass
  • Only 60-minute massages are eligible to receive pass purchases on this card as part of the Monthly Massage Punch Pass program
  • Only one (1) massage will be awarded to the punch pass per month
  • Pass punches will be awarded at the appointment time of each massage and will not be awarded at time of purchase or scheduling of a massage.
  • It is the responsibility of the patron to present the Monthly Massage Punch Pass at the time of the massage for pass punches
  • Pass punches will not be awarded for past massages
  • The free, seventh (7th) massage may be redeemed at any time
  • Customer must present completed Monthly Massage Punch Pass to redeem free massage

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Nutrition Services
  • Patrons can purchase nutrition services with cash or credit card at the Pro Shop.
  • Nutrition services can be purchased with credit card only by calling 216.802.3200.
  • A fitness and wellness staff member will contact the patron within 2 business days to set up an appointment.
  • All services must be purchased in advance.
  • The nutrition counseling packet must be filled out and returned prior to the scheduled session with the Registered Dietitian.

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Personal Training Services
  • Personal Training services are available for customers age 13 years and older.  Please note that customers age 13-15 years are required to have a parent or legal guardian present during every session.
  • To request a personal training service, fill out the personal training services request form online at csurec.com or the paper form at the Customer Service Desk/Pro Shop.
  • A fitness and Wellness staff member will contact the client within two business days to schedule the initial session.
  • The Personal Trainer will schedule the requested service (Body composition, fitness assessment, or Initial session package) with the client.
  • The client will fill out the Health History questionnaire, health and fitness goals worksheet, personal training informed consent, and the personal training agreement forms at the first meeting with the personal trainer.
  • If a physician’s clearance is necessary based off of the clients responses on the health history questionnaire no personal training sessions will take place until the completed physician’s clearance form has been received.
  • A client tracking form and audit form will be used by the Personal Trainer to document client progress.
  • Individual and small group training sessions will be scheduled with the Personal Trainer at the conclusion of each session.

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