Recreation Center

Answers to Some of Our Most Commonly-Asked Questions.

Membership Types  ||  Member Services  ||  Passes  ||  CSU Rec Rewards  ||  FAQ 


 
Aquatics

Can anyone access the Busbey Natatorium?
Where can I find information about lane availability?
Where can I find information about pool closures?
Why do you switch lanes from short course to long course?

CSU RecRewards
What if it is saying my account/name does not exist?
What do I do if my points aren’t showing up?
Can the same email address be used for multiple people?
Do I get points for previous purchases?
Can I combine my points with other members?
Do my points expire?
Can points be taken away or my rewards account be deactivated?

Facility Operations
Why do you have brown paper towels and not white?
Why are locker rooms and second floor restrooms cleaned early in the morning and not in the evening?
Why are there no rubber mats in or outside of the shower stalls?
How do you determine what plays on the televisions?
Will you ever get new cardio theatre systems on the cardio machines?

Fitness & Wellness
How do you determine the group fitness class times, variety, and level of intensity?
How do I know if a class or program has been cancelled?

Member & Guest Services
Why are we charged for the whole month of May when you are shut down for one week for your annual maintenance shutdown?
Why can’t my membership and parking pass renewal coincide?

Pro Shop Operations
Why is my Viking Card/Rec ID required when purchasing a program, service, or good in the Pro Shop?
How do you choose what is sold in the Pro Shop?

 

Aquatics 

Can anyone access the Busbey Natatorium?

Dues paying members and guests are eligible to use the Natatorium. It is important to note that the Natatorium is a shared facility space with Athletics. Therefore, members and guests may see swim teams of all ages utilizing the space.

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Where can I find information about lane availability?

Campus Recreation Services works very closely with CSU Athletics to ensure that we have dedicated lanes for recreational swimming available for our members and guests during all operational hours. However, swim team practices and meets may modify the location and availability of recreation swim. Changes to Rec Swim availability and pool access can be found on our website.

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Where can I find information about pool closures?

CSU Campus Recreation Services posts information for unplanned closures on our website, through our social media outlets, recreationcenter mobile app, and via internal signage. Planned closures can be found here on our website or in our monthly Campus Rec Check newsletters. If you are not receiving these updates, sign up today!

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Why do you switch lanes from short course to long course?

The course length is based on the needs of the college since the space is shared with CSU Athletics specifically for the Swimming & Diving teams. Swim teams will compete in short course at the collegiate, high school, and junior levels, whereas those participating in USA Swimming will train in long course.

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CSU RecRewards 

What if it is saying my account/name does not exist?

The system only recognizes members or students with active memberships. If you are frozen, inactive or cancelled, your RecRewards account will be inactive. If you are a renewing member, please allow up to 24 hours for your account to reactivate.

Information is pulled directly from your account and uploaded in to RecRewards. The most common reason for receiving this message is that your telephone number did not transfer properly. Please try 999-999-9999 when the message appears.

If you continue to encounter an issue, please contact Jason Mandula – Assistant Director of Member & Guest Services – at j.a.mandula@csuohio.edu for assistance.

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What do I do if my points aren’t showing up?

Please allow 24 – 48 hours for points to appear. Points awarded through our promotions and RecRewards Spin Wheel may take up to one week to be applied to your account.

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Can the same email address be used for multiple people?

The same email can be used for multiple people, but different passwords must be created. Please make sure that all members have an email listed on file. It is recommended that members use separate email addresses for their RecRewards accounts.

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Do I get points for previous purchases?

CSU RecRewards went live on September 25th, 2015. Points from purchases made from September 25th, 2015 to present day will appear on all RecRewards accounts.

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Can I combine my points with other members?

Points cannot be combined with other members’ accounts.

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Do my points expire?

As long as you have an active membership at CSU’s Campus Recreation Services, your points will not expire. If you cancel or freeze your membership, your account will be frozen. Once your membership is reactivated, you will begin accruing more points in RecRewards.

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Can points be taken away or my rewards account be deactivated?

If CSU Campus Recreation Services feels there is wrongful activity on your rewards account or with your Recreation Center membership, points will be removed and/or your RecRewards account will be deactivated. Members will be contacted prior to deactivation of your account.

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Facility Operations 

Why do you have brown paper towels and not white?

CSU Campus Recreation Services is a LEED certified building and continues a number of initiatives to be environmentally-friendly. We have brown paper towels instead of white paper towels for a few reasons. Brown paper towels bypass the bleach process and remain a natural product. White paper towels go through a bleaching process which goes against our LEED certification. Additionally, the white paper towels become less sturdy, tear more easily, and more are needed to properly dry hands or clean up spills. Other LEED certified initiatives include: our recycling program, water-refilling stations, low-flow capacity shower heads, peroxide-based cleaning chemicals, reflective glass for energy conservation, and the use of recycled materials throughout the facility. Reducing our carbon footprint helps create a better world, a better facility and ultimately, a better you!

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Why are locker rooms and second floor restrooms cleaned early in the morning and not in the evening?

Our Facilities staff cleans the locker rooms and second floor bathrooms prior to the facility opening. Based on our standard operating procedures, and our attendance numbers, it has proven to be more feasible to deep clean these spaces prior to the building opening. More people are in our facility in the evening, as opposed to the morning, therefore allowing the staff time to deep clean the facility in a timely manner for our early morning members and guests. In the evening the facility remains busy, and in turn, the staff focuses on tearing down all facility rentals and removing all trash located in the facility.

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Why are there no rubber mats in or outside of the shower stalls?

Rubber mats are not located in the shower, or outside of the shower, because of the potential for mold and mildew growth.

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How do you determine what plays on the televisions?

We conduct annual surveys regarding the options for television stations that allow our members to vote on which televisions stations they’d like to see. Once the survey is completed, the staff changes the televisions to the respective “winning” television stations. Throughout the year these stations may change for local sporting events and the Olympics. If you ever notice that one of our televisions are on the incorrect station, please notify one of our staff members so they can change the station.

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Will you ever get new cardio theater systems located on your cardio machines?

We are currently transitioning away from the cardio theater boxes that allow you to listen to the TV's broadcast while you use cardio equipment. In the meantime, we recommend using Tunity! Tunity, available for both iOS and Android, allows you to scan a TV and stream the audio directly to your device. No missing important parts of your favorite show- the app works anywhere in the facility!

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Fitness & Wellness 

How do you determine the group fitness class times, variety, and level of intensity?

Group Fitness classes are determined by previous class participation counts, facility availability, industry trends, and instructor availability. Classes are for all fitness levels. We invite you to come to class a few minutes early to discuss your specific needs with the instructor. They can provide options for you to modify or intensify each exercise. Class schedules do change on a semester basis, so be sure to check our website for the most up-to-date schedule.

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How do I know if a class or program has been cancelled?

CSU Campus Recreation Services posts information for unplanned class cancellations on our website, through our social media outlets, and via internal signage. Planned cancellations or program modifications will be emailed to registered program participants, but can also be found here or in our monthly Campus Rec Check newsletters. If you are not receiving these updates, sign up today!

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Member & Guest Services 

Why are we charged for the whole month of May when you are shut down for one week for your annual maintenance shutdown?

When we do cost-analysis for the membership rates, the closure is factored in to the cost of an annual membership, which is then broken down into the 12 month increments. So while it may seem like that week is lost, in actuality the closure has already been factored in to the membership rates.

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Why can’t my membership and parking pass renewal coincide?

Campus Recreation Services and Parking & Transportation Services are two separate entities, and so all management of parking facilities, procedures and parking pass purchases must go through Parking & Transportation Services as they have jurisdiction over all parking operations on campus.

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Pro Shop Operations 

Why is my Viking Card/Rec ID required when purchasing a program, service, or good in the Pro Shop?

Sales completed in the Pro Shop must be sold under the member’s account to assist with processing refunds or resolving issues with programs and services purchased. Additionally, RecRewards points are awarded to members for all purchases made in the Pro Shop. When purchases are not placed on your account, you will not be awarded points.

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How do you choose what is sold in the Pro Shop?

Our Marketing staff works hard to design apparel that is unique to the Recreation Center, affordable for our members and guests, and varies from the traditional apparel that you typically find in the University Bookstore. The staff has also worked diligently to offer nutritional options for our members and guests, while abiding by University guidelines for protein and energy product selection. Whether it be protein and energy products, apparel, or goods, the Recreation Center works towards providing you quality products at an affordable price.

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