If you are having difficulties keeping your University student account current, here is information to help . . .

Past due accounts are assessed a late payment fee of $25 each month a partial payment is received, a late payment is made, or no payment is received. After multiple late or partial payments, your student account will be assessed an additional collection fee which is based on the outstanding balance of your student account:

• $50 if your account balance is equal to or under $500
• $100 if your account balance is over $500, but equal to or less than $1,000
• $200 if your account balance is over $1,000

Your student account may also be assigned to one of three collection units.

CSU's In-House Collections

If your student account was delinquent prior to 2009 and you entered into a repayment agreement with the University's In-House Collections staff, your account can remain with the University's Student Receivables staff until the balance is paid in full. However, failure to make a scheduled payment based on the repayment terms will immediately escalate your account to the Ohio Attorney General's Office for collections.

Third Party Billing and Credit Bureau Reporting

Effective with the Spring 2009 semester, Cleveland State has begus utilizing an outside billing service, ECSI, to assist in our collection effors. After multiple late or partial payments, your student account will be forwarded to ECSI, for further action. An additional fee of $25 is added to your student account to cover administrative costs. ECSI reports all unpaid debts to the four national credit bureaus (Equifax, Experian, Trans Union & Innovis).

ECSI will continue invoicing on bahalf of Cleveland State for approximatly six months. All payments, questions and other correspondence should be sent to their attention once their billing begins. Your first bill from ECSI will include login information to allow secure payments to be made online. ECSI can be reached at 1-800-437-6931 or www.ecsi.net.

Ohio Attorney General's Office

Delinquent accounts that are not resolved with the University's in-house Collections staff or our third party billing designees must be assigned, as required by state statute, to the Ohio Attorney General's Office. The Attorney General's Office will apply the full range of collection efforts to resolve the debt, including but not limited to withholding state tax refunds and legal action. Attorney fees and collection costs based on a percentage of your outstanding debt, will be assessed to your student account. The Ohio Attorney General's Office can be reached at 1-888-665-5440.