Office of Treasury Services
Student Billing FAQ
- When do I pay and how much?
- Tell me about the Payment Plans.
- I've applied for enough financial aid to also cover the cost of my books and parking, how do I know when my refund check is being issued?
- How does my Financial Aid get posted to my account and when?
- I don't want to be cancelled and my financial aid isn't here yet. What do I do now?
- Do my schedule changes (course adds or course drops) impact my Financial Aid?
- What happens if the amount due is not paid by the due date?
- Why do I have to pay the U-Pass fee? I don't even ride the bus.
- What is considered full time enrollment?
- What happens if I completely withdraw from all of my classes?
- Who can answer questions about my University student account?
- Where are my bills mailed?
- How do I update my email or mailing address?
Payment Information
When do I pay and how much?
Payment in full is required before the semester begins. We understand that making one lump sum payment can be a financial burden, CSU offers an interest free payment plan (commonly called a Budget Payment Plan or a BPP) to help distribute payments over the course of the semester. If you choose to enroll in a payment plan, your payments are due as follows:
Fall 2009
| Four Payment Plan | Five Payment Plan | Employer Reimbursement Plan |
|---|---|---|
| August 17, 2009 | August 17, 2009 | August 17, 2009 |
| September 21, 2009 | September 21, 2009 | January 11, 2010 |
| October 19, 2009 | October 19, 2009 | |
| November 16, 2009 | November 16, 2009 | |
| December 14, 2009 |
Summer 2009
| Three Payment Plan | Employer Reimbursement Plan |
|---|---|
| May 18, 2009 | May 18, 2009 |
| June 22, 2009 | September 14, 2009 |
| July 20, 2009 |
Spring 2009
| Four Payment Plan | Five Payment Plan | Employer Reimbursement Plan |
|---|---|---|
| January 9, 2009 | January 9, 2009 | January 9, 2009 |
| February 23, 2009 | February 23, 2009 | June 15, 2009 |
| March 23, 2009 | March 23, 2009 | |
| April 20, 2009 | April 20, 2009 | |
| May 18, 2009 |
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Tell me about the Payment Plans.
If a student registers before the first billing cycle each term, the University allows for tuition, fees, health insurance, room and board to be paid in either four or five installments, depending on your total account balance.
If your total account balance (after your financial aid is awarded) is over $3,960, you can make payments through five installments. If your total account balance is under $3,960, you can make four installment payments.
In the summer, due to the compressed semester schedule, only a three pay installment plan is available.
Your invoice will indicate your exact due date each month, but generally, due dates are Monday of the third week of each month.
Applications and instructions are available online on our Budget Payment Plan web page. A $30 non-refundable application fee is due with the first payment.
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Financial Aid
I've applied for enough financial aid to also cover the cost of my books and parking, how do I know when my refund check is being issued?
The first disbursement of financial aid prior to any semester occurs 10 days before the semester begins. View the academic calendar to determine the date of disbursement.
The first refund checks are mailed the Friday before classes begin for the Fall and Spring terms and Monday, the first day of class for the first Summer session. Refund checks are mailed on the date the description "CSU CHECK ISSUED" appears on your CampusNet account. This is generally a Tuesday or Friday. Checks are mailed to the address on file on CampusNet, so please make sure your address is always current. We cannot hold checks for students to pick up individually.
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How does my Financial Aid get posted to my account and when?
The guarantor, acting on behalf of your lender, sends the funds to CSU. The Financial Aid office verifies your loan eligibility requirements and disburses the loan within three business days, unless an eligibility requirement is not met. The Office of Treasury Services receives the disbursement and posts the funds to your student account.
The Office of Treasury Services must audit every student account with a credit balance (overpayment). We will confirm your continued eligibility and the accuracy of the amount. Generally, this process takes approximately 5 business days. Refund checks are produced twice weekly on Tuesday and Friday and mailed to your address on file with the University. We cannot hold checks for students to pick up individually.
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I don't want to be cancelled and my financial aid isn't here yet. What do I do now?
Cleveland State does not have a cancellation program. Students are financially responsible for making payment to the university for their education. The best option available is to enroll in a payment plan which will defer payment in full. Without a payment plan you will be subject to additional late fees if your financial aid is not received timely. After your loan funds have been applied to your student account, a reimbursement will be issued if there are excess funds. To determine why your financial aid has not disbursed, please visit Campus411.
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Do my schedule changes (course adds or course drops) impact my Financial Aid?
Yes. Financial aid is based on the number of credits in which you are enrolled. As you add and/or drop classes, your financial aid is adjusted. At the completion of 60% of the semester, your schedule is considered finalized and your financial aid is based on your credit hours at that time. Your aid will not be increased if you add courses after the 60% date. However, you may be responsible for returning aid over awarded to you if you drop classes.
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Student Account Information
What happens if the amount due is not paid by the due date?
Any student who completes registration agrees to pay the University in full. To encourage prompt payment, CSU assesses a $25 penalty for each late or partial payment. In addition to the late charge penalty, the University will place a "hold" on your student account, which restricts access to the registration system and restricts the release of transcripts and diploma.
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Why do I have to pay the U-Pass fee? I don't even ride the bus.
The U-Pass fee is assessed automatically to all students taking 1 or more academic credit hours at the main CSU campus. The cost is assessed each semester. The U-Pass program was initiated based on a vote of the student body. If you need to discuss this further, please contact your college Ombudsperson.
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What is considered full time enrollment?
Cleveland State University considers you enrolled full time with 12 credits as an undergraduate, 8 credits as a graduate student, or 12 credits as a Law student. Reducing your number of credit hours below these thresholds may have an effect on your financial aid award and your repayment requirements.
Credits received through audits or test-outs do not count toward enrollment for financial aid.
What happens if I completely withdraw from all of my classes?
You must repay 100% of the federal, state and institution aid you have been awarded. Refunds are pro-rated based on a published schedule from 100% during the first week of the semester to 0% after six weeks. The summer refund schedule is additionally compressed due to the shortened semester length. Exact dates of the refund schedule are published on the Refunds page.
Who can answer questions about my University student account?
Campus411 is a great place to have general questions answered about your student account, financial aid or your registration. Their office is in the Main Classroom Building in room 116. You can also reach their specialists by calling 216-687-5411 or via email at campus411@csuohio.edu.
Where are my bills mailed?
Refund checks are mailed to the current address on file with the University. You can verify or update your mailing address through CampusNet. Click on the Personnel tab and then click on Personal Data.
Please note that the Office of Treasury Services is converting to a paperless system. Throughout the Summer and Fall of 2009, students will receive only ONE invoice with their initial registration. Payment activity must be monitored through CampusNet. Click on the Account tab and then on View Account Details. You must pay the Current Billed Amount in full to avoid late payment fees.
How do I update my email or mailing address?
Although every student is issued a CSU email address, you can very easily forward your CSU email to a different, preferred email account. Log into CampusNet and click on the Personal tab, then on the Email tab.
It's critical that your mailing address is always current and correct. Please check it periodically and update it if you move. Log into CampusNet, click on Personal, then on Personal Data. You can update your address, your phone number and your emergency contacts from this tab.
Cleveland State University
2121 Euclid Avenue, MC 115
Cleveland, OH 44115-2214
Main Classroom, Room 115
1899 East 22nd Street
Phone: 216.687.5411
Toll Free: 888.CSUOHIO
campus411@csuohio.edu