Cleveland State University

Sponsored Programs and Research Services

Research Environment Survey at CSU

2013 Survey Results - Sponsored Programs and Research Services Services

2013 Survey Results

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Question: 1. Please identify the most recent type of service/interaction with OSPR:

Total responses = 58

This most recent interaction was the basis for questions 2 through 8.


Question: 2. When initially contacting OPSR, did you reach:

Total responses = 57


Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

Total responses = 34


Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

Total responses = 31


Question: 5. Please rate the response time (time from initial contact through resolution):

Total responses = 54


Question: 6. Please rate your overall level of satisfaction based on this interaction:

Total responses = 60


For questions 7 through 15, Respondents were asked to consider their overall experience during the last 24 months (not just the most recent instance).

Question: 7. Usefulness of email notices (considering content quality and applicability to your interests)

Total responses = 54


Question: 8. Have you visited the SPRS website within the last 24 months?

Total responses = 69

If the response to Question 8 was Yes, Respondents were asked to complete Questions 9 through 13.


Question: 9. Were you able to find the information you needed on the website?

Total responses = 49


Question: 10. Was the website easy to navigate?

Total responses = 48


Question: 11. Are you aware of the funding search databases on the SPRS website?

Total responses = 54


Question: 12. Have you used any of the funding search databases on the SPRS website?

Total responses = 52


Question: 13. If yes, which ones?

Total responses = 8


Question: 14. Please rate the timeliness of New Account Set-Up (receiving an internal Notice of Award (NOA) containing your project's Grant ID) as compared to the Sponsor's award date.

Total responses = 59


Question: 15. Please rate the timeliness of an Account Revision (NOA issued to re-budget or extend end date) as compared to the date of your request or agency approval.

Total responses = 58


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engaged learning
Mailing Address
Cleveland State University
Sponsored Programs and Research
2121 Euclid Avenue
Parker Hannifin Hall, 2nd Floor
Cleveland, OH 44115-2214
Campus Location
Parker Hannifin Hall, 2nd Floor
2258 Euclid Avenue
Phone: 216.687.3630
Fax: 216.687.9382


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