2010 vs. 2011 Survey Results - Office of Sponsored Programs and Research Services

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Question: 1. Please identify the most recent type of service/interaction with OSPR:

2010 Survey
	Total responses = 141.
2011 Survey
	Total responses = 124.

This most recent interaction was the basis for questions 2 through 6.

Question: 2. When initially contacting OPSR, did you reach:

2010 Survey
	Total responses = 135.
2011 Survey
	Total responses = 120.

Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

2010 Survey
	Total responses = 84.
2011 Survey
	Total responses = 77.

Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

2010 Survey
	Total responses = 80.
2011 Survey
	Total responses = 140.

Question: 5. Please rate the response time (time from initial contact through resolution):

2010 Survey
	Total responses = 124.
2011 Survey
	Total responses = 114.

Question: 6. Please rate your overall level of satisfaction based on this interaction:

2010 Survey
	Total responses = 136.
2011 Survey
	Total responses = 117.

For questions 7 through 15, Respondents were asked to consider their overall experience during the last 24 months (not just the most recent instance).

Question: 7. Usefulness of email notices (considering content quality and applicability to your interests)

2010 Survey
	Total responses = 123.
2011 Survey
	Total responses = 103.

Question: 8. Have you visited the OSPR website within the last 24 months?

2010 Survey
	Total responses = 169.
2011 Survey
	Total responses = 139.

If the response to Question 8 was Yes, Respondents were asked to complete Questions 9 through 13.

Question: 9. Were you able to find the information you needed on the website?

2010 Survey
	Total responses = 97.
2011 Survey
	Total responses = 95.

Question: 10. Was the website easy to navigate?

2010 Survey
	Total responses = 97.
2011 Survey
	Total responses = 93.

Question: 11. Are you aware of the funding search databases on the OSPR website?

2010 Survey
	Total responses = 127.
2011 Survey
	Total responses = 104.

Question: 12. Have you used any of the funding search databases on the OSPR website?

2010 Survey
	Total responses = 128.
2011 Survey
	Total responses = 108.

Question: 13. If yes, which ones?

2010 Survey
	Total responses = 8.
2011 Survey
	Total responses = 9.

Question: 14. Please rate the timeliness of New Account Set-Up (receiving an internal Notice of Award (NOA) containing your project's Grant ID) as compared to the Sponsor's award date.

2010 Survey
	Total responses = 123.
2011 Survey
	Total responses = 109.

Question: 15. Please rate the timeliness of an Account Revision (NOA issued to re-budget or extend end date) as compared to the date of your request or agency approval.

2010 Survey
	Total responses = 126.
2011 Survey
	Total responses = 109.

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