Cleveland State University

Sponsored Programs and Research Services

Research Environment at CSU

2010 Survey Results - Sponsored Programs and Research Services Services

2010 Survey Results

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Question: 1. Please identify the most recent type of service/interaction with OSPR:

Total responses = 141

This most recent interaction was the basis for questions 2 through 6.


Question: 2. When initially contacting OPSR, did you reach:

Total responses = 135


Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

Total responses = 84


Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

Total responses = 80


Question: 5. Please rate the response time (time from initial contact through resolution):

Total responses = 124


Question: 6. Please rate your overall level of satisfaction based on this interaction:

Total responses = 136


For questions 9 through 17, Respondents were asked to consider their overall experience during the last 24 months (not just the most recent instance).

Question: 9. Usefulness of email notices (considering content quality and applicability to your interests)

Total responses = 123


Question: 10. Have you visited the SPRS website within the last 24 months?

Total responses = 169

If the response to Question 10 was Yes, Respondents were asked to complete Questions 11 through 15.


Question: 11. Were you able to find the information you needed on the website?

Total responses = 97


Question: 12. Was the website easy to navigate?

Total responses = 97


Question: 13. Are you aware of the funding search databases on the SPRS website?

Total responses = 127


Question: 14. Have you used any of the funding search databases on the SPRS website?

Total responses = 128


Question: 15. If yes, which ones?

Total responses = 13


Question: 16. Please rate the timeliness of New Account Set-Up (receiving an internal Notice of Award (NOA) containing your project's Grant ID) as compared to the Sponsor's award date.

Total responses = 123


Question: 17. Please rate the timeliness of an Account Revision (NOA issued to re-budget or extend end date) as compared to the date of your request or agency approval.

Total responses = 126


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engaged learning
Mailing Address
Cleveland State University
Sponsored Programs and Research
2121 Euclid Avenue
Parker Hannifin Hall, 2nd Floor
Cleveland, OH 44115-2214
Campus Location
Parker Hannifin Hall, 2nd Floor
2258 Euclid Avenue
Phone: 216.687.3630
Fax: 216.687.9382


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