2010 Survey Results - Office of Sponsored Programs and Research Services

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Question: 1. Please identify the most recent type of service/interaction with OSPR:

Total responses = 141.

This most recent interaction was the basis for questions 2 through 8.

Question: 2. When initially contacting OPSR, did you reach:

Total responses = 135.

Question: 3. If Voicemail/Other, please indicate the time frame in which your call was returned by appropriate staff person (in business days):

Total responses = 84.

Question: 4. If Voicemail/Other, please rate for the time frame in which your call was returned by appropriate staff person:

Total responses = 80.

Question: 5. Please rate the response time (time from initial contact through resolution):

Total responses = 124.

Question: 6. Please rate your level of customer service:

Total responses = 132.

Question: 7. Please rate the knowledge level of the staff person who assisted you:

Total responses = 132.

Question: 8. Please rate your overall level of satisfaction based on this interaction:

Total responses = 136.

For questions 9 through 17, Respondents were asked to consider their overall experience during the last 24 months (not just the most recent instance).

Question: 9. Usefulness of email notices (considering content quality and applicability to your interests)

Total responses = 123.

Question: 10. Have you visited the OSPR website within the last 24 months?

Total responses = 169.

If the response to Question 10 was Yes, Respondents were asked to complete Questions 11 through 15.

Question: 11. Were you able to find the information you needed on the website?

Total responses = 97.

Question: 12. Was the website easy to navigate?

Total responses = 97.

Question: 13. Are you aware of the funding search databases on the OSPR website?

Total responses = 127.

Question: 14. Have you used any of the funding search databases on the OSPR website?

Total responses = 128.

Question: 15. If yes, which ones?

Total responses = 8.

Question: 16. Please rate the timeliness of New Account Set-Up (receiving an internal Notice of Award (NOA) containing your project's Grant ID) as compared to the Sponsor's award date.

Total responses = 123.

Question: 17. Please rate the timeliness of an Account Revision (NOA issued to re-budget or extend end date) as compared to the date of your request or agency approval.

Total responses = 126.

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