Phone and Fax

Office Phones

The Cleveland State University telephone system primarily supports digital display telephones known as NEC DTerm Series E for office use. The telephone sets can be wall mounted if needed. The system also supports analog lines for other types of non-NEC voice communications equipment (i.e. Polycom conference phones and household cordless phones) . A brief description of standard phones is listed below. Please contact Telecommunications at 216-687-3881 or email telcom@csuohio.edu for any special considerations.

Fax Services

Faxes may be sent to the Cleveland State University fax number:

     216-687-9366

Hours: Outgoing Messages – 8:00 am to 4:30 pm, Monday-Friday

     Incoming Messages – 24 hours per day, 7 days per week

Location: Rhodes Tower 1012

If you have any questions or need more information, please call 216-687-3880.

Individual departments may purchase their own fax machines, that are not maintained by Cleveland State University Telecommunications. Telecommunications will provide the analog line services to the fax location, billable to the department. Please call 216-687-3881 or email telcom@csuohio.edu to inquire about line installation.

Repair

The Office of Telecommunications provides for the communication needs of the University, both Campus Operator Service and System Administration-Business Office.

Operator Services are available Monday through Friday from 7:45 a.m. to 5:30 p.m.

This area offers:
    •  Operator assistance, local, long distance and international dialing codes
    •  Facsimile services for University departments
    •  Electronic directory database
    •  Faculty/Staff directory

For telephone repair service, call the Telephone Coordinator at 687-3880 or email telephone.repair@csuohio.edu. Please provide all pertinent information:
       1. Your name
       2. CSU id number
       3. Department from which phone is located
       4. The extension number that is having the problem
       5. The location of the phone
       6. Give a detailed description of the problem you are having with you phone
       7. Contact number to be reached

FAX services are available from 8:00 a.m. to 4:45 p.m. for University Departments.

Revisions to the Faculty/Staff directory can be made on the quarterly update sheets provided to each department; send the requested change in writing to the Telephone Coordinator, Rhodes Tower 1012 or complete the Phone Directory Updates online form.

Telephone Ordering

Cleveland State University’s Telecommunications Department can provide flexible solutions to your office needs. All telephone change requests must come in writing (by email) from the budgetary person for your area to the following address:
       telcom@csuohio.edu

INFORMATION TO INCLUDE IN EMAIL FOR ORDER SUBMISSION:

       • Type of telephone needed.
       • Any existing department numbers that need to be added to the new telephone set.
       • Jack number, if available.
       • If installing new jack, please give a location of where to install the jack.
       • Type of service on the line (campus only, local, long distance, international).
       • Indicate if any new voice messaging service is needed or if there should be change to existing service.
         See “Request Voice Messaging Service” for more information.
       • Name of the individual and department that will be using the telephone.
       • Directory updates that should be made as a result of the change.
       • Account number to bill the charges to (one-time installation and monthly recurring)

Please call 216-687-3881 to discuss any questions you may have regarding your service.

Pricing

Conferencing Call

There are two ways that conference calls can be initiated: through your desk phone for up to 3 callers or through an outside service with more than three callers.

For three callers, please click Conference Call with three callers

For more than three callers, please click Conference Call through outside service

If you need to order codes for using the outside service, please click Ordering Conference Calling Codes

Optional Conference Calling Equipment

If you have any questions about using the Conference Calling features, please contact Telecommunications at 687-3881.

Phone Guides

NEC Dterm Features

Desktop telephones within CSU office locations are generally either 8-button or 16-button digital telephone sets known as NEC Dterm Series E sets. Multiple telephone numbers can be made to appear on the telephone sets, along with several features. The digital display will provide call information and voice message status indication. For detailed use of features, please see the Phone Guide.