Cleveland State University

Information Services & Technology

Services

Phone and Fax

Office Phones

The Cleveland State University telephone system primarily supports digital display telephones known as NEC DTerm Series E for office use. The telephone sets can be wall mounted if needed. The system also supports analog lines for other types of non-NEC voice communications equipment (i.e. Polycom conference phones and household cordless phones) . A brief description of standard phones is listed below. Please contact Telecommunications at 216-687-3881 or email telcom@csuohio.edu for any special considerations.

Fax Services

Faxes may be sent to the Cleveland State University fax number:

     216-687-9366

Hours: Outgoing Messages – 8:00 am to 4:30 pm, Monday-Friday

     Incoming Messages – 24 hours per day, 7 days per week

Location: Rhodes Tower 1012

If you have any questions or need more information, please call 216-687-3880.

Individual departments may purchase their own fax machines, that are not maintained by Cleveland State University Telecommunications. Telecommunications will provide the analog line services to the fax location, billable to the department. Please call 216-687-3881 or email telcom@csuohio.edu to inquire about line installation.

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Repair

The Office of Telecommunications provides for the communication needs of the University, both Campus Operator Service and System Administration-Business Office.

Operator Services are available Monday through Friday from 7:45 a.m. to 5:30 p.m.

This area offers:
    •  Operator assistance, local, long distance and international dialing codes
    •  Facsimile services for University departments
    •  Electronic directory database
    •  Faculty/Staff directory

For telephone repair service, call the Telephone Coordinator at 687-3880 or email telephone.repair@csuohio.edu. Please provide all pertinent information:
       1. Your name
       2. CSU id number
       3. Department from which phone is located
       4. The extension number that is having the problem
       5. The location of the phone
       6. Give a detailed description of the problem you are having with you phone
       7. Contact number to be reached

FAX services are available from 8:00 a.m. to 4:45 p.m. for University Departments.

Revisions to the Faculty/Staff directory can be made on the quarterly update sheets provided to each department; send the requested change in writing to the Telephone Coordinator, Rhodes Tower 1012 or complete the Phone Directory Updates online form.

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Telephone Ordering

Cleveland State University’s Telecommunications Department can provide flexible solutions to your office needs. All telephone change requests must come in writing (by email) from the budgetary person for your area to the following address:
       telcom@csuohio.edu

INFORMATION TO INCLUDE IN EMAIL FOR ORDER SUBMISSION:

       • Type of telephone needed.
       • Any existing department numbers that need to be added to the new telephone set.
       • Jack number, if available.
       • If installing new jack, please give a location of where to install the jack.
       • Type of service on the line (campus only, local, long distance, international).
       • Indicate if any new voice messaging service is needed or if there should be change to existing service.
         See “Request Voice Messaging Service” for more information.
       • Name of the individual and department that will be using the telephone.
       • Directory updates that should be made as a result of the change.
       • Account number to bill the charges to (one-time installation and monthly recurring)

Please call 216-687-3881 to discuss any questions you may have regarding your service.

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Pricing

ITEM DESCRIPTION ONE-TIME COSTS COMMENTS
Installation of a new 8 or 16 button telephone set - with an existing telephone jack in room Install a new telephone set into a room with existing telephone jack $275.00  
Installation of a new 8 or 16 button telephone set - new jack needs to be installed Install a new telephone set into a room with no existing telephone jack $375.00 Submit the location in the room of where the new jack should be installed.
Installation of an analog line - with an existing jack in room Install a new analog telephone line with an existing telephone jack. Analog lines include: fax machines, modem lines, wall telephone sets (campus telephones) $60.00 Fax machine and modem are not provided by Telecommunications. Your department will need to purchase this equipment.
Installation of an analog line - new jack needs to be installed Install a new analog telephone line with no existing telephone jack. Analog lines include: fax machines, modem lines, wall telephone sets (campus telephones) $160.00 Submit the location in the room of where the new jack should be installed. Fax machine and modem are not provided by Telecommunications. Your department will need to purchase this equipment.
Moving of telephones - new telephone location has an existing jack Move telephone(s) from one location to another $60.00 per phone being moved
Moving of telephones - phone location needs a jack to be installed Move telephone(s) from one location to another $160.00 per phone being moved without an existing telephone jack Submit the location in the room of where the new jack should be installed.
Upgrade telephone set Change telephone set from an 8 button set to a 16 button set $215.00 Add additional lines on the telephone set to be picked up/viewed on the telephone.
Digital Cordless Telephone Set Cordless telephone set that will plug in next to your NEC digital desk phone. $450.00 To use will need to have a 8 or 16 button telephone plus the cordless telephone.
Deletion of a telephone set from department Remove telephone number and billing from departmental budget No charge When a telephone set is deleted, Telecommunications will pick up the telephone set and return to inventory.
Faceplate change Add/remove department telephone lines from a telephone set $30.00  
Changing ringing of existing extensions on a telephone set When extensions appear on a telephone set, have the option to just see red light blinking on incoming call or also hear ringing of line No charge If being completed for an entire department (at one time), $25.00 charge.
Change rollover If you are on the phone or no one answers, can send a call to different locations, directly into voicemail or another extension on campus No charge Please specify where the calls should go (voicemail or the extension number). Also for on campus or off campus calls. If being completed for an entire department (at one time), $25.00.
Change pick groups When a phone rings in your department, if in a pick group, can bring the calls directly to your phone No charge Please specify all the extension numbers that should be included in the pick group. If being completed for an entire department (at one time), $25.00.
Change intercom groups Add a department intercom to reach various individuals in the department. $30.00 per phone  
70' telephone cord Borrow a longer telephone cord for a short time period. No charge if temporary; $25.00 to keep  
Voice Mailbox - Standard Create an individual subscriber mailbox for an assigned telephone. No charge General purpose.
Port charge Monthly charge for phone equipment $23.70 Port charge is for 8-button, 16-button, modem lines, fax machines, analog wall telephones

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Conferencing Call

There are two ways that conference calls can be initiated: through your desk phone for up to 3 callers or through an outside service with more than three callers.

For three callers, please click Conference Call with three callers

For more than three callers, please click Conference Call through outside service

If you need to order codes for using the outside service, please click Ordering Conference Calling Codes

Optional Conference Calling Equipment

If you have any questions about using the Conference Calling features, please contact Telecommunications at 687-3881.

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Phone Guides

NEC Dterm Features

Desktop telephones within CSU office locations are generally either 8-button or 16-button digital telephone sets known as NEC Dterm Series E sets. Multiple telephone numbers can be made to appear on the telephone sets, along with several features. The digital display will provide call information and voice message status indication. For detailed use of features, please see the Phone Guide.

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engaged learning
Contact Us: 216-687-5050
Email: Call.Center@csuohio.edu
Walk-in: RT 1104
Report a problem:216-687-5050
Hear report on outages:216-687-5252


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