PC Managed Lifecycle Questions and Answers
By entering into a managed PC lifecycle program, the university will be able to negotiate and leverage PC purchases; establish PC standards which will make the PC environment easier to manage, lower support costs, improve installation and service times, and keep better track of university resources; improve overall PC support; extend warrantees to cover the expected 4 year lifetime of each PC; and more equitably distribute PCs to all areas of the university.
Both the vendor and standard PC/Mac models are collaboratively selected by the Deans' IT Council and Information Services & Technology. The Deans' IT Council met and put together a set of standard configurations that they felt would meet the university's needs and will meet every 3-6 months to review and update this standard.
The Deans' IT Council and IS&T met and discussed the components of the RFP (Request for Proposal) for selecting a PC vendor, associated services, and tools. The RFP was put together and submitted to a wide spectrum of vendors. The resulting bids are reviewed by the university Controller, Director of Purchasing, Deans' IT Council, and IS&T. The consensus of this group is the vendor of the PCs, associated services, and tools that we will be using for this program. This process will be repeated every 1 to 3 years as needed.
This program helps reduce costs in a variety of ways: 1) The university issues a contract for PC purchases to a single vendor creating an opportunity for the university to reduce the overall cost for PCs. 2) The university standardizes PC equipment on campus enabling lower support costs by PC support staff. 3) The university contracts for additional support services allowing low level support work (i.e. PC installs) to be done by outside companies instead of by highly skilled CSU technical staff.
According to the Gartner Group, an IT industry analyst group, PCs have a useful life of 4 years for most users and 3 years for high-end/power users. The university's Managed PC Lifecycle program has been designed around a 4 year PC lifetime.
This program will allow the university to keep a small number of PCs inventoried at CSU. This will reduce the order to delivery time of PCs to a couple of working days. CSU will maintain a spare parts inventory and will be able to respond to equipment failures shortly after those failures are reported instead of waiting for replacement parts to be shipped. Technicians will also become more familiar with standard equipment and better able to respond to problems as well as having closer ties to the vendor support organization.
There are a variety of tools that the university will be able to use in an environment which has standardized equipment. PCs can be factory imaged with CSU's standard software so that we do not have to install that software here at CSU. If a computer disk becomes corrupt or damaged, the technicians can take a copy of that image and place it onto the repaired computer, reducing the repair time. There are tools which can be used to help technicians and Call Center staff to look at and work remotely with your PC (only with your permission) allowing them to help you fix a problem without making an office visit.
There is no change in who will support your PC environment under this program. What will change are the tools your current support people will have to support you with. Your support people will be able to request parts from the spare parts inventory, contact the vendor for technical support, use the various tools provided by the vendor to provide you with a higher level of support.
This program is intended to cover standard office PCs and Macs used by both the academic and administrative areas. It is not this program's intention to limit specialized equipment which will be used to meet research needs. Servers, networking equipment, and application software are also not included in this program.
If special equipment is needed and can be justified, that specialized PC equipment may be ordered from the contracted vendor. If that vendor can not meet the specialized needs, equipment can be ordered from another vendor who can meet that need.
Yes, absolutely! Some vendors may have temporary cut rate specials which may beat the overall reduced pricing that CSU has negotiated. Other vendors may use inferior parts in their equipment to reduce their pricing. This program's contract was negotiated based on lowest overall pricing, quality of product, standardization, and additional services and products which will make the overall PC environment cheaper for the university to support.
A web page listing the different PC configurations was developed by the Deans' IT Council and IS&T. Also located on these web pages will be an online order form allowing departments to order such equipment.
The university will maintain a small inventory of PC equipment and monitors on campus. A department may fill out an online request form ordering a PC and providing information such as who the PC is for, which standard PC configuration is needed, the location it is to be placed in, and the departmental account to be charged. The installers will then be contacted to install that equipment within 1-2 working days. After the install is complete, the install and the equipment will be charged back to the department at cost.
Large orders and non-standard equipment will need to be ordered from the vendor creating an order to delivery time of typically 1-3 weeks. This will mean that the person requesting the equipment will need to plan for this amount of delay.
Student, Faculty, and Staff personal purchase discounts are
made available by both standard computer equipment providers to Cleveland
State University - Gateway Companies Inc. and Apple Computer, Inc. The University,
through its negotiations with Gateway Companies Inc., has negotiated a discount
purchase program for many Gateway Products. This program provides a 6% discount
against normal pricing for higher education personal purchases for students,
faculty, and staff.
Apple Computer, Inc provides its standard Apple Education Individual Purchase Program to CSU Students, Faculty and staff.
compdiscount.html To see the details of these programs, please visit our discounts page.