Cleveland State University

Information Services & Technology

Need Help

Call Center

The Call Center is your first stop for computer questions and troubleshooting. Call us with your questions or to request service!

For information on telephones or voice mail, please contact Telecomm.

We are available to answer computer related questions of almost any kind. If you have an issue with a computer - either hardware or software - call the Call Center. If we can't help immediately, we will have someone contact you.

  • walk-in to see us (RT1104),
  • email us a question (Call_Center@csuohio.edu)
  • call us (216-687-5050)

Our normal hours are…
(Check back here for vacation/holiday/summer hours.)

Day
Phone Hours
Walk-in Hours
Sun Closed Closed
Mon 7:30 - 10:00 8:00 - 5:00
Tue 7:30 - 10:00 8:00 - 5:00
Wed 7:30 - 10:00 8:00 - 5:00
Thu 7:30 - 10:00 8:00 - 5:00
Fri 7:30 - 5:00 8:00 - 5:00
Sat 7:30 - 5:00 Closed
Sun Closed Closed

Hours of operation for General Purpose Labs, Mobile Campus, & Campus Connection Lounge

CSU Owned Computers

If you met the following criteria, we will have a technician contact you about your hardware or software support issue. The technician will either work remotely with your PC or visit you directly.

Criteria we use to support PC hardware on campus:

  1. The PC was purchased by the University
  2. The PC was purchased according to the University Procurement process
  3. The PC is not used in a "open lab" situation (teaching lab, open student lab, open kiosks)
IS&T only supports PCs outside of these criteria if a Service Level Agreement has previously been established.

Please note that many colleges and departments have technical support - these staff members provide support on all of their area's computers and should be your first contact..

Personally Owned Computers

Information Services and Technology is introducing the CSU PC Repair Shop to CSU students, faculty, and staff to support their personally owned computer equipment in Fall Semester, 2006. This service is a low cost alternative to getting personally owned PCs and Laptops repaired, hardware added, and software installed. The PC Repair Shop is located in the Stillwell Hall General Purpose Lab – SH 128. For more information about this service, please visit the PC Repair Shop web page

Last Updated: 8/21/2006

engaged learning
Contact Us: 216-687-5050
Email: Call.Center@csuohio.edu
Walk-in: RT 1104
Report a problem:216-687-5050
Hear report on outages:216-687-5252


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