Cleveland State University

Information Services & Technology

FAQ

FAQs for Wireless

1.) I can't connect to wireless

2.) What equipment do I need to use the CSU wireless network?

3.) Do I need an account for wireless access?

4.) I forgot or need to change my password

5.) Where can I use the CSU wireless network?

6.) How can you check your wireless signal strength?

7.) Purchasing an external card

8.) Where can I go for wireless installation help?

9.) What if I have issues logging in?

10.) Can I use third party software (such as Intel’s ProSet) to manage my wireless?

11.) I am using Windows XP and my connection is unstable

12.) I am using Windows XP and sometimes I am prompted to enter a "network key"

I can't connect to wireless

       • Make sure your wireless card is enabled. You can check this by finding the network connection properties. You can enable the card by right clicking the wireless network icon. You should also check to see if your laptop has a manual wireless switch and make sure it is not turned off.
       • Double-check all your connection properties. Refer to the wireless documentation for details: Vista, XP, OS X, PocketPC.

top

What equipment do I need to use the CSU wireless network?

       • An internal or external (add-on) 802.11a/g wireless adapter that is Wi-Fi certified for WPAZ Enterprise. 802.11a and/or g are recommended.

       • A machine running Windows XP, Windows Vista, or Apple OS X.

Do I need an account for wireless access?

       • All you need is your CSU ID and password. Wireless access is free for all faculty, staff, and students.

I forgot or need to change my password

       • To change your password, please use CampusNet or contact the IS&T Call Center at 687-5050.
       • If you forgot your password you will need to call 687-5050.

top

Where can I use the CSU wireless network?

       • Please check the Wireless Coverage Map

How can you check your wireless signal strength?

       • Windows:
              o Right-click on the wireless network icon on the lower right corner of the taskbar.

       • Mac:
              o Click on the wireless network icon on the top right corner of the screen. Then click "Open Internet Connect".

top

Purchasing an external card

       • Most new laptops have internal wireless adapters but if you need to add one look for an adapter that is Wi-Fi certified for WPA Enterprise.

Where can I go for wireless installation help?

       • For University owned equipment contact the Callcenter at 216-687-5050
       • For personal laptops, the Cleveland State PC Repair Shop, located in Stillwell Hall room 128 will be able to assist in any step of the configuration or installation process. You can contact the PC Repair Shop at 216-802-3350.

What if I have issues logging in?

       • Try logging in several times.
       • If issues persist, call 687-5050.

top

Can I use third party software (such as Intel’s ProSet) to manage my wireless?

       • Yes you can, but since there are many wireless card vendors and different utilities for each, IS&T cannot provide detailed instructions for setup.
       • You will usually need the following information when configuring an application:
              o SSID: 4csuuseonly
              o Username: Your CSU ID
              o Password: Your campuspass
              o Network Authentication: WPA Enterprise
              o Data Encryption: TKIP
              o Authentication Type: EAP-FAST or PEAP
              o When using PEAP and validating certificates, trust certificates for acs-wow.csuohio.edu and acs-backup.csuohio.edu, or trust any certificate ending in csuohio.edu
              o You may also need various drivers installed for third party software

top

I am using Windows XP and my connection is unstable

       • If Service Pack 2 for Windows XP is installed, you will require a hotfix from Microsoft as discussed in KB885453
              o Please Contact the Call Center at 216-687-5050 if you require this hotfix.

I am using Windows XP and sometimes I am prompted to enter a "network key"

       • If Service Pack 2 for Windows XP is installed, you will require a hotfix from Microsoft as discussed in KB885453
              o Please Contact the Call Center at 216-687-5050 if you require this hotfix.
       • If Service Pack 2 for Windows XP is not installed, disable and then enable your wireless adapter
              o Open your Network Connections Folder
              o Right-Click on your Wireless Connection Icon and Click "Disable"
              o Right-Click on your Wireless Connection Icon and Click "Enable"

top

engaged learning
Contact Us: 216-687-5050
Email: Call.Center@csuohio.edu
Walk-in: RT 1104
Report a problem:216-687-5050
Hear report on outages:216-687-5252


This site contains files that require the free Adobe Reader to view.