Ans: Almost 3 out of every 4 emails the University receives is spam. This is about average for the industry.
Ans: Once you’re on a spammer’s email list, it’s almost impossible to be removed. If you want to continue to use your current email address, you need to use antispam tools to minimize the unwanted email you receive. It’s possible to get a new email address, but you would have to notify everyone with whom you correspond of your new address. This includes all email lists to which you belong and any Web pages that display your current email ID.
Ans: There are several ways spammers can get your email ID. For example, they harvest it off Web pages, they can get it from the name and address book of compromised machines, they can purchase it from legitimate enterprises, etc. The trick to avoid spam is to be stingy with your email address and keep it off public Web pages.
Ans: The University recently purchased and installed an antispam product that identifies incoming spam and quarantines it before it is delivered to your in-basket. Once a day a summary list of the previous day’s spam you receive is sent to you. This summary allows you to view any message on the list and, if it was incorrectly identified as spam, have it delivered to your in-basket.
Ans: Yes. You can log onto http://antispam.csuohio.edu and see all spam messages quarantined for your email ID.
Ans: Log in using your CSU ID number as the USERNAME and your CampusPass/CampusNet password as your PASSWORD. Contact the Call Center at x5050 for assistance in resetting your password if you’ve forgotten it.
Ans: Your spam email will automatically be deleted after thirty (30) days if you do nothing.
Ans: You can set up a ‘white list’ for the people or companies from which you always want to receive email. To do this, log onto the antispam machine, click on the “Anti-Spam Techniques” icon at the top of the Web page, click on “People” on the left hand side of the page, click on the “Allowed” tab and then click on the “Add” button. Enter the email addresses of the people from whom you always want to receive email in the box that appears and click the “Add” button. Unless the email addresses you entered tries to send you a virus, all email from these IDs will be delivered to your in-basket. You can enter more than one email at a time in the box that’s displayed.
Click on “Companies” on the left hand side of the Web page and follow the instructions above to always receive messages from particular companies (e.g., microsoft.com, gateway.com, sears.com, etc.)
Ans: Yes. Follow the directions in the previous example but click on the “Blocked” tab instead of the “Allowed” tab.
Ans: Yes. Forward any spam email you receive in your in-basket that should have been quarantined to email@example.com. This will send a copy of the email to the vendor and update your personal blocked list so the sending email ID will always be blocked.
Ans: This is easy to do. Log onto the antispam machine and click on the “Settings” icon. Remove the check mark from the line that reads “Adhere to Group Defaults…” and click on the radio dial button that reads “Spam filtering off …” in the ‘spam’ and ‘likely spam’ sections of the page.
12. I’m going to be out of the country for an extended period of time doing research and will have limited access to computers and networking. I don’t want to miss email that this new system might mistakenly mark as spam. What can I do?
Ans: You have two options. First, you can turn off spam filtering for the time you’re not able to get to a computer. Secondly, you can delegate access to your spam to a colleague, office assistant or graduate student while you’re away. To delegate access to your spam junk box, log onto the antispam machine and click on Settings, Delegate, Add, and add the delegates.
Ans: Yes. All files identified as executable will continue to be blocked as will all compressed files (.zip, for example). This option is enabled to protect the University fro virus for which our antivirus systems are not yet aware (called “Day 0” viruses). To get around this restriction, have the sender rename the files so they end in ‘.csu’. Any email attachments that end in ‘.csu’ are automatically allowed through to your in-basket.