Cleveland State University

Information Services & Technology

Mail Frontier AntiSpam

Frequently Asked Questions about Spam and Spam Filtering:

How do I modify my settings? | What is it?

  1. How much spam does the University receive?
  2. How can I stop receiving this junk?
  3. How do spammers get my email ID?
  4. What is CSU doing to minimize spam?
  5. Can I see what messages were quarantined without waiting for the daily summary?
  6. What USERNAME and PASSWORD do I use to log onto the antispam Web page to see my quarantined email?
  7. What happens to my quarantined spam?
  8. How do I assure that email from a particular person or a particular company will always get thru to me and not be blocked?
  9. Is it possible to put in lists of people or companies from whom I never want to receive mail?
  10. Is there a way to notify the antispam vendor of the spam emails that I received that should have been stopped by their software?
  11. I’m doing research on spam and would like to receive all email sent to my in-basket. How do I turn off this antispam feature?
  12. I’m going to be out of the country for an extended period of time doing research and will have limited access to computers and networking. I don’t want to miss email that this new system might mistakenly mark as spam. What can I do?
  13. Will executable email attachments continue to be blocked?

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1. How much spam does the University receive?

Ans: Almost 3 out of every 4 emails the University receives is spam. This is about average for the industry.

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2. How can I stop receiving this junk?

Ans: Once you’re on a spammer’s email list, it’s almost impossible to be removed. If you want to continue to use your current email address, you need to use antispam tools to minimize the unwanted email you receive. It’s possible to get a new email address, but you would have to notify everyone with whom you correspond of your new address. This includes all email lists to which you belong and any Web pages that display your current email ID.

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3. How do spammers get my email ID?

Ans: There are several ways spammers can get your email ID. For example, they harvest it off Web pages, they can get it from the name and address book of compromised machines, they can purchase it from legitimate enterprises, etc. The trick to avoid spam is to be stingy with your email address and keep it off public Web pages.

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4. What is CSU doing to minimize spam?

Ans: The University recently purchased and installed an antispam product that identifies incoming spam and quarantines it before it is delivered to your in-basket. Once a day a summary list of the previous day’s spam you receive is sent to you. This summary allows you to view any message on the list and, if it was incorrectly identified as spam, have it delivered to your in-basket.

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5. Can I see what messages were quarantined without waiting for the daily summary?

Ans: Yes. You can log onto http://antispam.csuohio.edu and see all spam messages quarantined for your email ID.

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6. What USERNAME and PASSWORD do I use to log onto the antispam Web page to see my quarantined email?

Ans: Log in using your CSU ID number as the USERNAME and your CampusPass/CampusNet password as your PASSWORD. Contact the Call Center at x5050 for assistance in resetting your password if you’ve forgotten it.

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7. What happens to my quarantined spam?

Ans: Your spam email will automatically be deleted after thirty (30) days if you do nothing.

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8. How do I assure that email from a particular person or a particular company will always get thru to me and not be blocked?

Ans: You can set up a ‘white list’ for the people or companies from which you always want to receive email. To do this, log onto the antispam machine, click on the “Anti-Spam Techniques” icon at the top of the Web page, click on “People” on the left hand side of the page, click on the “Allowed” tab and then click on the “Add” button. Enter the email addresses of the people from whom you always want to receive email in the box that appears and click the “Add” button. Unless the email addresses you entered tries to send you a virus, all email from these IDs will be delivered to your in-basket. You can enter more than one email at a time in the box that’s displayed.

Click on “Companies” on the left hand side of the Web page and follow the instructions above to always receive messages from particular companies (e.g., microsoft.com, gateway.com, sears.com, etc.)

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9. Is it possible to put in lists of people or companies from whom I never want to receive mail?

Ans: Yes. Follow the directions in the previous example but click on the “Blocked” tab instead of the “Allowed” tab.

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10. Is there a way to notify the antispam vendor of the spam emails that I received that should have been stopped by their software?

Ans: Yes. Forward any spam email you receive in your in-basket that should have been quarantined to spam@csuohio.edu. This will send a copy of the email to the vendor and update your personal blocked list so the sending email ID will always be blocked.

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11. I’m doing research on spam and would like to receive all email sent to my in-basket. How do I turn off this antispam feature?

Ans: This is easy to do. Log onto the antispam machine and click on the “Settings” icon. Remove the check mark from the line that reads “Adhere to Group Defaults…” and click on the radio dial button that reads “Spam filtering off …” in the ‘spam’ and ‘likely spam’ sections of the page.

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12. I’m going to be out of the country for an extended period of time doing research and will have limited access to computers and networking. I don’t want to miss email that this new system might mistakenly mark as spam. What can I do?

Ans: You have two options. First, you can turn off spam filtering for the time you’re not able to get to a computer. Secondly, you can delegate access to your spam to a colleague, office assistant or graduate student while you’re away. To delegate access to your spam junk box, log onto the antispam machine and click on Settings, Delegate, Add, and add the delegates.

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13. Will executable email attachments continue to be blocked?

Ans: Yes. All files identified as executable will continue to be blocked as will all compressed files (.zip, for example). This option is enabled to protect the University fro virus for which our antivirus systems are not yet aware (called “Day 0” viruses). To get around this restriction, have the sender rename the files so they end in ‘.csu’. Any email attachments that end in ‘.csu’ are automatically allowed through to your in-basket.

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engaged learning
Contact Us: 216-687-5050
Email: Call.Center@csuohio.edu
Walk-in: RT 1104
Report a problem:216-687-5050
Hear report on outages:216-687-5252


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