Grievances

If a student has concerns about ODS personnel or the quality of the service they are receiving they should contact the Coordinator to discuss their concerns. If this does not satisfactorily address the concern, the student can contact the Director of Health and Wellness Services at (216) 687-3649.

In the event students being served by the ODS feel they are not being fairly accommodated for their disability, they must request in writing a meeting with the interested parties for resolution of the concerns. The request must be filed with the ODS staff. All parties should meet within a period not to exceed ten days and all issues should be resolved as quickly as possible.

If the issues are not resolved to the satisfaction of the student, the student may contact the Director of the Affirmative Action Office to appeal to the ADA Accommodations Committee for appropriate proceedings. A copy of the ADA Accommodations Policies and Procedures is attached hereto as Appendix A.

In addition, any student who believes (s)he is being discriminated against on the basis of her/his disability may directly file a complaint of disability discrimination with the Affirmative Action Office for appropriate action. The Affirmative Action Office is located in the Administration Center, Room 236 and can be contacted at (216) 687-2223.

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