THE REFERRAL GUIDELINES OF
THE COUNSELING AND TESTING CENTER
FOR USE BY FACULTY AND STAFF
As a faculty or staff member, you are pivotally positioned to make
referrals. Because of your frequent interaction with students, you
may be the first person to become aware that a student has a personal
problem for which he or she needs counseling.
SIGNS OF A STUDENT IN EMOTIONAL
- Frequently missing or arriving late for class.
- Marked shifts in quality of performance on academic tasks.
- Complaints of inability to concentrate, difficulty remembering
- Apathy, chronic fatigue, falling asleep in class.
- Drastic changes in personal appearance/hygiene.
- Social behavior changes (e.g., stammering, withdrawal, inability
to sit still,
- Somatic complaints (e.g., muscle aches, stomach aches, headaches),
- References to death, suicidal statements or allusions.
- Report of a life crisis (e.g., death in family, relationship
problem, loss of job injury or serious illness)
APPROACHING A STUDENT IN DISTRESS
- You may not want to wait for a student to ask for help when
he or she is
obviously in trouble. You might decide to actively make contact
the student to drop by your office or stay after class.
- Once you are together in a private place with the student, comment
you have observed and express your concern.
- If a student discloses a problem, try to allow him or her to
discuss it openly.
You can convey your support by listening in a calm, accepting, and
- Sometimes a student will not want to discuss a problem. In this
express your concern and tell the student that he or she can get
help at the
C.S.U. Counseling Center by calling 687-2277. Remember that you cannot help someone who is not ready to
WHEN TO REFER A STUDENT TO COUNSELING
There are many times when listening and providing your support are
all that a student needs. There are also times when it is appropriate
to encourage a student to seek help from a mental health professional.
If you are unsure about how to respond to may want to consult with
a student, you a Counseling Center staff member by calling 687-2277.
In general, it is a good idea to refer a student to counseling when:
- The student is exhibiting several of the distress signs mentioned
- The student is using an ineffective, self-destructive strategy
to cope with problems (e.g., excessive use of alcohol or other drugs,
withdrawing from others, suicidal thoughts).
- The problem the student is experiencing has existed for an extended
period of time and the student's attempts to solve it have been
- The student seems stuck in an overwhelming or panicked state.
- Support from yourself and the student's friends does not seem
adequate to alleviate the problem.
REFERRING A STUDENT TO COUNSELING
All C.S.U. students are eligible for free personal, vocational, and
academic counseling through the Counseling Center. Appointments can be
made by calling 687-2277 or by stopping by our office located in UN 220.
Daytime and evening appointments are available. Refer by:
- Reminding the student that counseling is confidential.
- Reassuring the student that recognizing a problem and reaching
out for help are signs of strength, not weaknesses.
- Allowing the student to use your phone and staying with the
student while they make the initial contact with the Counseling
Center, or offering them the option of making the call privately.
- Offering to walk over to the Counseling Center with the student.
- Communicating your positive feelings about the student's decision
to seek counseling.
- Reassuring the student that you will not tell others about their
Thank you for your attention to these Guidelines. If you have questions
about the above information, please call the Counseling Center at 216.687.2277.