Nursing Continuing Education

Online Patient Advocacy Certificate Program

Conducted entirely online, the Cleveland State University Patient Advocacy Certificate Program supports the work of patient advocates and navigators across the country by providing a convenient, economical path to a fundamental knowledge base in the field. The Web-based platform also provides a forum for participants to share experiences and discuss issues critical to patient advocacy. Launched in 2004, this pioneering program was the first of its kind nationwide. To date, more than 240 individuals have completed the program.


The certificate represents completion of ten modules addressing knowledge and skills critical to the profession of patient/healthcare consumer advocacy. Each module may be taken individually, however, only students who complete all ten will earn the Cleveland State University Patient Advocacy Certificate.

  1. Customer Service
  2. Bioethics
  3. Legal Rights
  4. Health Care Management
  5. Conflict Resolution
  6. Complaint Management
  7. Interpersonal Communication
  8. Crisis Intervention
  9. Data Management
  10. Measuring Patient Satisfaction

Click here for the 2016 PACP schedule

Each module is five weeks, with class sizes limited to 25 participants. Each module represents ten contact hours of work averaging about two hours per week. A paper certificate of completion is mailed to the participant after successful completion of each of the ten modules (based on logging in, participating every week in discussions for each lesson, and completing mandatory quizzes and assignments). Once you complete all ten modules, you receive a special certificate and letter documenting your successful completion of the Cleveland State Patient Advocacy Certificate Program. We recommend our participants take Data Management and Measuring Patient Satisfaction as their last two modules in the program.

 Click here for the PACP Frequently Asked Questions

Tuition is only $189 per course!

Click here to Register

Credit or Debit Card payment ONLY. No check, cash, or money orders accepted.


Click here for the 2016 PACP schedule

References are available from past program participants. Please contact us if you would like to speak to an individual who has completed our program.

(216) 687-3867