Conducted entirely online, the Cleveland State University Patient Advocacy Certificate Program supports the work of patient advocates and navigators across the country by providing a convenient, economical path to a fundamental knowledge base in the field. The web-based platform also provides a forum for participants to share experiences and discuss issues critical to patient advocacy. Launched in 2004, this pioneering program was the first of its kind nationwide. To date, more than 255 individuals have completed the program.
The certificate represents completion of ten modules addressing knowledge and skills critical to the profession of patient/healthcare consumer advocacy. Each module may be taken individually, however, only students who complete all ten will earn the Cleveland State University Patient Advocacy Certificate.
Each module is five weeks, with class sizes limited to 25 participants. Each module represents ten contact hours of work averaging about two hours per week. A paper certificate of completion is mailed to the participant after successful completion of each of the ten modules (based on logging in, participating every week in discussions for each lesson, and completing mandatory quizzes and assignments). Once you complete all ten modules, you receive a special certificate and letter documenting your successful completion of the Cleveland State Patient Advocacy Certificate Program. We recommend our participants take Data Management and Measuring Patient Satisfaction as their last two modules in the program.
Complaint Management (PACP CE 3): January 6 – February 10, 2017
Conflict Resolution (PACP CE 2): February 10 – March 17, 2017
Health Care Management (PACP CE 8): March 17 – April 21, 2017
Interpersonal Communication (PACP CE 9): April 21 – May 26, 2017
Bioethics (PACP CE 4): May 26 – June 30, 2017
Crisis Intervention (PACP CE 5): June 30 – August 4, 2017
Legal Rights/Issues (PACP CE 10): August 4 – September 8, 2017
Customer Service (PACP CE 6): September 8 – October 13, 2017
Measuring Patient Satisfaction (PACP CE 1): October 13 – November 17, 2017
Data Management (PACP CE 7): November 17 – December 22, 2017
References are available from past program participants. Please contact us if you would like to speak to an individual who has completed our program.
(216) 687-3867 firstname.lastname@example.org
Registration and Payment
All registration and payment for CSU Continuing Education programs must be processed through CSU’s secure online system. Visa, MasterCard, Discover and Corporate Checks are the only forms of payment accepted, and they must be processed through the online payment system. No payments are accepted by phone or through USPS mail, as these are not secure methods to transfer payment information. Money Orders, Purchase Orders, American Express, Personal Checks, and Cash are NOT accepted forms of payment for any CSU Continuing Education program.
Intent to withdraw or transfer must be made two full business days before the start of the program for a refund or transfer to be processed. Call (216) 687-3867 or email email@example.com to withdraw or transfer. No refunds will be issued or transfers processed for requests received less than two full business days before the program.