Messaging and Collaboration Services

Email - Engage365

Engage365 email is a product supplied and supported by Microsoft with an availability of over 99.9% and is accessible through various methods.  It is a product that is both reliable and flexible to meet your email needs for both work and school as well as personal.  You can access your email, calendar and task list from anywhere in the world by simply signing into your account via a supported browser.  But you are not limited to one device, this system is easily accessible from mobile devices as well as desktop clients.

Listed below is information that will assist you in deciding how to access the system.  Should you not be able to locate the information you are searching for, contact the IS&T Help Desk at 216-687-5050.

For documentation on performing specific tasks related to email, calendars or contacts, please select the appropriate documentation option listed under "Email - Engage 365" on the left side of this display.

Engage365 accounts, along with OneDrive, SharePoint, Lync, Office Pro-Plus and Office mobile, are activated / deactivated based upon an individual's current association with the university.  Please refer to the Messaging Services page for information concerning address assignment and account eligibility to determine if you are eligible for this service.

Supported browsers and mobile devices

Best: all features will work;   Good: most features will work;   Light: browser will display the light version of Outlook Web App

Windows OS
Windows 7 Windows 8
Internet Explorer 9* Best N/A
Internet Explorer 10 Best Best
Internet Explorer 11 N/A Best
Firefox 17 to Firefox 22 Best Best
Firefox 23 or later Best Best
Safari 5 or later Light Light
Chrome 24 or later Best Best

*Outlook Web App relies on the web browser for spell checking, which Internet Explorer 9 does not provide.

When using Internet Explorer, the following message (or text very similar) may display while accessing the engage 365 account: "Do you want to allow E365 to exceed the mail storage limit?".  This is not a quota issue related to your account, rather it has to do with the amount of cache defined for the browser to use on that individual machine.  Should you receive this message follow these steps to eliminate the message from displaying in the future.

 

Other OS

Mac OS X V10.5 & 10.6

MAC OS X V10.7 Linux
Firefox 17 to Firefox 22 Best Best Best
Firefox 23 or later Best Best Best
Safari 5 Good N/A N/A
Safari 6 or later N/A Best N/A
Chrome 24 or later Best Best Best

 

Smartphone & Tablets**
Using Web Browser
Windows 8 tablet Best
Windows Phone 8 Best
iOS 6 or later for iPhone 4s or later Best
iOS 6 or later for iPad 2 or later Best
All other smartphones and tablets Light

** The "OWA for iPhone" app or the "OWA for iPad" app is recommended instead of using the browser.  If you set the browser on your Windows Phone 8 to desktop mode, you will see the light version of Outlook Web App.

If you are using an iPhone or iPad you may be able to use the "OWA for iPhone" or the "OWA for iPad" app to access your account.  You can download "OWA for iPhone" and "OWA for iPad" from the Apple App Store by searching for "OWA for iPhone" or "OWA for iPad".

To use either of these apps, you will need an iPhone 4s or later running iOS 6 or later versions, or for an iPad you will need iPad 2 or later running iOS 6 or later versions.

If using an iPhone, you may also set up access to your email, calendar and contacts by setting up your account via the device's Exchange settings.

 

Support for desktop clients

Client
Version
Outlook 2013 All versions
Outlook 2010 SP1 with November 2012 Cumulative Update
Entourage 2008 for MAC Web Services Edition
Outlook for MAC 2011 All versions

For documentation on performing specific tasks related to email, calendars or contacts, please select the appropriate documentation option listed under "Email - Engage 365" on the left side of this display.