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The Call Center is your first stop for computer questions and troubleshooting.
Call us with your questions or to request service!
For information on telephones or voice mail, please contact Telecomm.
We are available to answer computer related questions of almost any kind.
If you have an issue with a computer - either hardware or software - call
the Call Center. If we can't help immediately, we will have someone contact
you.
Our normal hours are
(But check back here for vacation/holiday/summer hours.)
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Day
|
Phone Hours
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Walk-in
Hours
|
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Sun |
Closed |
Closed |
|
Mon |
7:30 - 10:00 |
8:00 5:00 |
|
Tue. |
7:30 - 10:00 |
8:00 5:00 |
|
Wed. |
7:30 - 10:00 |
8:00 5:00 |
|
Thu |
7:30 - 10:00 |
8:00 5:00 |
|
Fri |
7:30 - 5:30 |
8:00 5:00 |
|
Sat |
7:30 - 5:00 |
Closed |
| Sun |
Closed |
Closed |
(Hours
of operation for General Purpose Labs, Mobile Campus, & Campus Connection
Lounge)
CSU Owned Computers
If you meet the following criteria, we will have a technician contact you about your hardware or software support issue. The technician
will either work remotely with your PC or visit you directly.
Criteria we use to support PC hardware on campus:
- The PC was purchased by the University
- The PC was purchased according to the University Procurement process
- The PC is not used in a "open lab" situation (teaching lab, open student lab, open kiosks)
IS&T only supports PCs outside of these criteria if a Service Level Agreement has previously been established.
Please note that many colleges and departments have technical support - these staff members provide
support on all of their area's computers and should be your first contact..
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