Information Services & Technology: Servicing the Cleveland State University Community        The Information Services and Technology (IS&T) division is responsible for ensuring that Cleveland State University's information technology resources are aligned with the strategic priorities of the institution. We must ensure that the IT services are dependable, easy to use, cost efficient and operate effectively.      To that end, IS&T regularly processes performance criteria and obtains customer service feedback to improve internal and external process effectiveness.      We accept the challenge and responsibility for developing effective IT policies, procedures and standards soliciting customer input regarding their substance and rationale. IS&T strongly advocates the use of and adherence to standards as a key step in providing a scaleable, common and affordable CSU computing environment.      The ultimate purpose of Information Services and Technology is to support CSU's core missions of education, research, service and accessibility. We recognize that these can only be achieved by working in partnership with students, faculty and staff to reach their goals.      We strive to be the IT services partner of choice, delivering customer focused quality services and support products that add value to the overall CSU community.