Health & Wellness Services

CSU Patients Rights and Responsibilities

Patient Rights

All students who are registered with a current identification card, any faculty and staff are eligible foruse of Health Services.

  A: Patients are:

  1. Treated with respect, consideration and dignity.
  2. Provided appropriate privacy.
  3. Provided, to the degree known, complete information concerning
    their diagnosis, evaluation, treatment and prognosis. when it is medically inadvisable to
    give such information is provided to a person designated by
    the patient or to a legally authorized person.
  4. Given the opportunity to participate in decisions involving
    their health care, except when such participation is contradicted for medical reasons.
  5. Informed of the names and positions of people involved in
    your care by official name tag and/or personal introduction.
  6. Provided with appropriate information regarding the absence
    of mal practice insurance coverage.

B: Patients disclosures and records are treated confidentially, and are released by a signed release by the patient or court order or subpoena. Exception is made for personal health information released for payment or treatment.

C: Information is available to patient and staff concerning:

  1. Patient conduct and responsibilities.
  2. Services Available.
  3. Provisions for after-hours and emergency care: When clinic is closed patients should go to an urgicare or emergency room with any urgent or emergent medical problem.
  4. Fees for services.
  5. Payment policies.
  6. Methods for expressing grievances and suggestions to the organization. Yearly evaluations on the clinic and personnel
    are done by patients seen. A suggestion box is available on a daily basis.
  7. Patient's have the right to access advance directive information and education.
  8. Credentialing of health care professionals.
  9. Right to refuse participation in experiential research.

D: Patients are informed of their right to change primary providers, view their charts and ammend charts, but not change what provider has written.

E: Marketing or advertising regarding the competence and capabilities
of the organization is not misleading to patients.

Patient Responsibilities

Its the responsibility of the patients to:

  1. Inform health care providers of all information pertinent to the reason for the visit, any changes in their health status, including medication that could affect their treatment.
  2. Adhere to a prescribed treatment plan and to discuss any desired change or lack of compliance.
  3. Act in a considerate and cooperative manner with the CSU Health Services Staff.
  4. Weigh the consequences of refusing to comply with instructions and recommendations.
  5. Assist the health provider in compiling a complete record authorizing the CSU Health Services center to obtain necessary medical information from appropriate sources when needed.
  6. Keep appointments on time.
  7. Cancel appointments only when necessary and far enough in advance as possible so that other patients might utilize that time.

NOTE: If the patient refuses treatment and uses these guidelines to do so, he/she is wholly responsible.The best promotion of health care is for it to be done as team effort with his/her health care provider, utilizing both rights and responsibilities.