Cleveland State University
Center for eLearning
2121 Euclid Avenue, RT 203
Cleveland, OH 44115-2214
Campus Location
Rhodes Tower 203
1860 E. 22nd St.
Phone: 216.687.3960
elearning@csuohio.edu
Blackboard CE6 Help
Students: Need help getting started with Blackboard CE6?
Student Guide for Getting Started with Blackboard CE6
How do I log in to Blackboard for the first time?
Blackboard CE6 Student Tutorials - Requires Flash
Learn how to use the most popular tools in CE6 with these narrated tutorials.
Blackboard CE6 Orientation Course For Students
You can self-register for this "course" that will show up in your MyBlackboard page. It contains many helpful tutorials and how-to articles and is mainly a reference.
Still Need Help?
There are several ways you can get help with technical issues for your elearning course. Follow these easy steps whenever you have a technical problem or question.
Note: If you have a question about assignments, course content, or other course activities, you should direct those questions to your instructor. This guide is intended to provide steps to take for seeking help with technical questions only.
- Students who need technical assistance should first consult the Ask eLearning knowledge base. Students can search the knowledge base for relevant articles and submit general technical support questions.
Questions submitted to the Ask eLearning knowledge base are answered daily during normal business hours. Students can generally expect a response in less than one business day. Questions can be submitted 24 hours a day for response during the next business day. - For more urgent or specific problems, students who need technical support can contact the Call Center via phone (216-687-5050), the web, or email ( call.center@csuohio.edu ). For email submissions, please provide your CSU ID number for the fastest response.
The Call Center will either resolve the problem or submit a help ticket to the Center for eLearning. eLearning students should receive a response to help tickets either next business day for items submitted after 3 pm or the same business day for items submitted before 3 pm.
Call Center hours vary during the academic year. Consult the Call Center web site for specific hours of operation.
The Center for eLearning is not equipped to handle student technical support calls. For Technical support, phone the Call Center at 216-687-5050. However, for general information or questions about elearning, students may contact the Center for eLearning office via phone at 216-687-3960 Monday-Friday from 8 AM until 5 PM or via email at: elearning@csuohio.edu.